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FreelancerReviews 19,941

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Great advisor
February 21, 2018

Checked all case was long story and understood correct many thanks good customer service polite and to the point

Date of experience: February 20, 2018
Egypt
1 review
0 helpful votes
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Helpful
February 20, 2018

This man were helpful, he gave me all what i want as soon as possible, he is professional, i would like to talk to him again if i face any problem

Date of experience: February 20, 2018
Texas
2 reviews
2 helpful votes
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Barry quickly understood my problem and waled me though the steps to fix it.
Very profession support.

Date of experience: February 20, 2018
Portugal
1 review
0 helpful votes
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Excellent and efficient
February 20, 2018

Fast, accurate and shooting. Im feeling much better and I hope my issue with the freelancer has been solved.

Date of experience: February 20, 2018
Germany
1 review
0 helpful votes
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Advice on membership plan
February 20, 2018

The support was clear and professional, my questions were perfectly answered. I have all info I needed. Thank you very much!

Date of experience: February 20, 2018
India
1 review
0 helpful votes
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This guy is good
February 20, 2018

This guy is good...
After an earlier Agent says: "Take a picture after holding your actual real ID card and keycode with both hands:-o "

Date of experience: February 20, 2018
Romania
1 review
0 helpful votes
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Great support Kayla B
February 20, 2018

Kayla B was a great help for me and she wrote super fast an email to the employer who doesn't respond anymore. Thank you again!

Date of experience: February 20, 2018
Bulgaria
1 review
0 helpful votes
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Great support by Kalay B
February 20, 2018

Perfect support person. I has small issue with fees and it was sorted in minutes with great understanding of the problem

Date of experience: February 20, 2018
TZ
1 review
0 helpful votes
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Great service.
February 20, 2018

I have suffered from not withdrawing fund here.
Great people here have settled it taking much time and efforts.
I appreciated it very much.
Thank you for wonderful supporting.

Date of experience: February 20, 2018
Bangladesh
1 review
1 helpful vote
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Great Help!
February 20, 2018

Was confused & became confident in a minute! Very helpful & easy. Appreciated & happy. Outstanding Experience.

Date of experience: February 19, 2018
India
1 review
0 helpful votes
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Nice Support
February 19, 2018

I m working with freelancer since 2006 and they always help me in critical conditions and give a nice solution for my business. :)

Date of experience: February 19, 2018
Israel
2 reviews
6 helpful votes
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Scam on top of scam
February 21, 2018

I accepted a job that was posted, and after I completed it and got paid, they took my payment (without notice!) and deleted the employer account, saying the job violated terms and conditions.

In the meantime, one of the freelancers I hired sent me plagiarized content, and even though I opened a dispute and reported it to support, they still did nothing.

Date of experience: February 19, 2018
Colombia
1 review
0 helpful votes
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Good service
February 19, 2018

Kayla b were very patient and friendly and give me very clear information and resolved my Doubts i am very grateful for the help

Date of experience: February 19, 2018
Bangladesh
1 review
0 helpful votes
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Brenda is very good
February 19, 2018

Brenda describe my problem with so easily. I faced some problems brenda solved those problems very easily. Really appreciate very professional.

Date of experience: February 19, 2018
New Zealand
1 review
0 helpful votes
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Very Good Kayla B
February 19, 2018

Very helpful and friendly. Guided me throughly about my questions. Solved the problem. Very good customer service. Recommend him

Date of experience: February 19, 2018
Pakistan
1 review
0 helpful votes
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Excellent Support
February 19, 2018

Recently, I have been having bad luck getting customer support agents who would respond really slow and simply copy-paste replies that wouldn't even relate to my problem. She understood my issue quickly and dealt with it professionally. Thank you for the help!

Date of experience: February 19, 2018
Bangladesh
1 review
0 helpful votes
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I really satisfied
February 19, 2018

Barry N really helpful. He is done what i thinking. I really satisfied for him help. I hope any designer satisfied for him support. Thank you so much

Date of experience: February 19, 2018
Philippines
1 review
0 helpful votes
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Kayla B.
February 19, 2018

She is very nice and very accommodating. She helped me with a worry I have concerning a withdrawal and she has also cleared up some stuff for me. Thank you Kayla!

Date of experience: February 19, 2018
Germany
1 review
0 helpful votes
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Great
February 19, 2018

The agent was quick to understand my issue and to find a solution. Also I asked for some other informations and she promptly helped.

Date of experience: February 19, 2018
Pakistan
1 review
0 helpful votes
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Excellent guidence
February 19, 2018

Point to point discussion.
Straight answers to my problems.
Satisfied me.
Excellent communication skills.

Date of experience: February 19, 2018