business logo of Freelancer

FreelancerReviews 19,941

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

NL
1 review
0 helpful votes
Follow c s.
Unfollow c s.
Share Review
Report Review

Fast solution
February 23, 2018

Fast solution for problem with closing project, i think i have to place to many caraters in this box, i hope you can shorten this.

Date of experience: February 22, 2018
Texas
1 review
0 helpful votes
Follow Ye J.
Unfollow Ye J.
Share Review
Report Review

Problem in my job.
February 23, 2018

I have some problems in my job of freelancer.com website, but Mr Crystal effort for me and tell me how I can solve this problem.
Thanks so much Mr Crystal and I want to ask to you if I have some problems.
Thanks so much.

Date of experience: February 22, 2018
Bangladesh
1 review
0 helpful votes
Follow Shamim S.
Unfollow Shamim S.
Share Review
Report Review

Support
February 23, 2018

I am very happy for this support.
It's relay good. It's easy to expressed my problem and he/she help me so first.

Date of experience: February 22, 2018
India
1 review
0 helpful votes
Follow Rahul B.
Unfollow Rahul B.
Share Review
Report Review

Excellent Support
February 23, 2018

Excellent support by Antoinette B. Thoroughly helped me. Resolved my issue. Very proffessional and courteous.

Date of experience: February 22, 2018
Turkiye
1 review
0 helpful votes
Follow Yasir C.
Unfollow Yasir C.
Share Review
Report Review

Awesome helps
February 23, 2018

Guidance, complementary information, polite person, more. Thanks a lot...

Date of experience: February 22, 2018
New Jersey
1 review
0 helpful votes
Follow Ruslan A.
Unfollow Ruslan A.
Share Review
Report Review

They know their job
February 23, 2018

Though there is a lot of rules that make freelancer life there harsh. For example, the first wire transfer takes 15 days to be pending before it is processed.

Date of experience: February 21, 2018
Sri Lanka
1 review
0 helpful votes
Follow Susantha K.
Unfollow Susantha K.
Share Review
Report Review

Good Thanks
February 23, 2018

Its more helpful as a new freelancer.
Thank you...

Date of experience: February 21, 2018
Sri Lanka
1 review
0 helpful votes
Follow Roshan P.
Unfollow Roshan P.
Share Review
Report Review

Cancellation of a project
February 23, 2018

Mr. Barry helped me how to inform the employer to cancel award, as the employer is not sure how to do this.

Date of experience: February 21, 2018
India
1 review
0 helpful votes
Follow Gaurav C.
Unfollow Gaurav C.
Share Review
Report Review

Clearly understood the problem
February 23, 2018

The support executive precisely understood my problem and provided necessary help. The right kind of assistance was provided. I hope the result is also good.

Date of experience: February 21, 2018
India
1 review
0 helpful votes
Follow adeeti a.
Unfollow adeeti a.
Share Review
Report Review

Concern was resolved in a prompt manner
February 23, 2018

Good support was provided by the team, all executives are helpful. Problem was resolved in a prompt manner.

Date of experience: February 21, 2018
Michigan
1 review
0 helpful votes
Follow CSPython A.
Unfollow CSPython A.
Share Review
Report Review

Great service
February 21, 2018

Mark helped me and i he solved my issue.

He is a great guy.

I note that all freelance employees are very genius and helpful and Mark is an example.

Thank you Freelancer :)

Date of experience: February 21, 2018
Nigeria
1 review
0 helpful votes
Follow Abiodun A.
Unfollow Abiodun A.
Share Review
Report Review

Great Support Chat with Katie
February 21, 2018

I recently initiated a chat, hoping to meet someone understanding to talk with about a challenge I was having. Katie was my lucky balm. She was so kind and understanding all the way and did offer to help in the very way that suited my plight. I was about to close out my account with Freelancer but with her help, I have decided to keep my account. She was really a kind heart.

Date of experience: February 21, 2018
Ohio
1 review
0 helpful votes
Follow J L.
Unfollow J L.
Share Review
Report Review

Support was great
February 21, 2018

Kayla in support services helped me to resolve my issues very quickly and hassle free... Because of the great support I will continue to use Freelancer.com

Date of experience: February 21, 2018
Spain
1 review
0 helpful votes
Follow Yago H.
Unfollow Yago H.
Share Review
Report Review

Design
February 21, 2018

Really good experience with different points of view of different type of people around the world. You can have an opinion from different perspectives.

Date of experience: February 21, 2018
New Zealand
1 review
0 helpful votes
Follow Manny r.
Unfollow Manny r.
Share Review
Report Review

Accounting explanation
February 21, 2018

Charlotte was great at explaining all the costs and guided me through them 1 by 1, good on her. Nice that somebody can actually help without having to go to 15 supervisors first.

Date of experience: February 21, 2018
India
1 review
0 helpful votes
Follow Pratee B.
Unfollow Pratee B.
Share Review
Report Review

Cipris did my job in 2 minutes
February 21, 2018

Cipris was very quick in answering my questions & he has cancelled the contest I've posted. He ensured I get refunded. All these happened just in 2 minutes.

Date of experience: February 21, 2018
Pakistan
1 review
0 helpful votes
Follow Rashid S.
Unfollow Rashid S.
Share Review
Report Review

Professional
February 21, 2018

She has resolve my issue in less than half an hour :) and a Very profession support. 5 star rating for her :)

Date of experience: February 20, 2018
India
1 review
0 helpful votes
Follow SamAnand V.
Unfollow SamAnand V.
Share Review
Report Review

Payment Issues
February 21, 2018

Kimberly R sorted out my issue, regarding the Payment authentication in Freelancer. I asked me to upload the images of my debit card for the successful authentication purpose.

Date of experience: February 20, 2018
Kenya
1 review
0 helpful votes
Follow joseph g.
Unfollow joseph g.
Share Review
Report Review

Refunds
February 21, 2018

Best, was very helpful, i had the best experience thanks to Josie.
I had an issue with my freelancer account and refunds but Josie helped me out perfectly

Date of experience: February 20, 2018
Peru
1 review
0 helpful votes
Follow Andre A.
Unfollow Andre A.
Share Review
Report Review

Nice
February 21, 2018

Muy buena atencion, buena redaccion y rapido proceso, muy buena.
Very good attention, good writing and fast process, very good.

Date of experience: February 20, 2018