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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Great experience. Very quick responses to my question(s). I was in and out of the conversation with all the help i needed. Thanks
I thank freelancer.com and Katie R. For helping me with the recipe of a plan that I bought mistakenly.
I contacted the support in order to ask for refunding membership fee since I was unaware of the automatic membership upgrade after the promo period. Charlotte B. Was more than forthcoming and helpful.
Great chat support that solved my problem quickly and efficiently. Would recommend anyone to use that website.
Great support chat with Sbhowmick
I recently initiated a chat, hoping to meet someone understanding to talk with about a challenge I was having regarding website and SEO...
It's overall good experience with Josie. She addressed me good advice and I will wait for employer to contact me and then proceed ahead with project.
I got a issue with one of the client who were Violating the Terms and Conditions and my money was stuck but after contacting to Support Desk they provide me the best solution within few minutes.
It was relay good experience with Katie R.to get support, and got all needed information from Katie R. Very responsive
They help me to resolve my issue. They listen to my issue and resolve it.
It was related to external invoice.
Awesome, it was quick and I don't have to wait much for the person to contact. The person was very supportive and he satisfied me within few minutes and guided me well.
I had negative balance in my account, I contacted support and they helped me and gave me advice on how I should approach payments in the webpage in the future
The support was timely and to the point. We greatly appreciate the insight provided. Thank you for a job well done and contributing to further use of the site for future projects.
I had an issue with changing my bid based on an agreement with a client. Crystal was there to walk me through from start to end. She did not leave me until my bid and everything pertinent were replaced on the platform. Fortunately, the agent knows her work to a T-Amazing!
Great Support/ Nice communication. They solve my issue in a while. Thank you., She was really a kind heart.
I thought freelancer is a scam application but absolutely not!
Online chatting customer service helped all of my concerns in a minute, very quick and kind services. The answers are very clear and in detailed.
So I can get a refund for non activated automatic paid membership and can close the account. It's trustable application not scam.
I had a problem with a project that i bid on. I spoke to Kayla B who is an excellent representativefrom the Support team and she was very helpful in assisting with the problem. I was really appreciative of the fact that she conveyed the fact that she was still trying to solve the problem when she thought I was on hold too long.
The person who helped me was very kind and answered all my questions in seconds. I had troubles because my language was spanish and the options she was asking me to do were in english option, but she gave me the correct link to do what i was asking for. Excellent service.
Kimberly helped me solve my payment issue in a very polite way. If I ever have a problem again I would expect someone like Kimberly on the other end.
I had a problem with the currency and I received help fast and very professional from Kayla B. Thank you
Very easy and quick to help. Refunded commission fees after a fake project was accepted. Money was placed back into account immediately
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.