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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Kenya
1 review
0 helpful votes
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Inquiry on referrals
February 23, 2018

Great experience. Very quick responses to my question(s). I was in and out of the conversation with all the help i needed. Thanks

Date of experience: February 23, 2018
Turkiye
1 review
0 helpful votes
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So Helpfull Support from Katie R.
February 23, 2018

I thank freelancer.com and Katie R. For helping me with the recipe of a plan that I bought mistakenly.

Date of experience: February 23, 2018
Serbia
1 review
0 helpful votes
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Refund request
February 23, 2018

I contacted the support in order to ask for refunding membership fee since I was unaware of the automatic membership upgrade after the promo period. Charlotte B. Was more than forthcoming and helpful.

Date of experience: February 23, 2018
GB
1 review
0 helpful votes
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Best freelancing website
February 23, 2018

Great chat support that solved my problem quickly and efficiently. Would recommend anyone to use that website.

Date of experience: February 23, 2018
India
1 review
0 helpful votes
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Great support chat with Sbhowmick
I recently initiated a chat, hoping to meet someone understanding to talk with about a challenge I was having regarding website and SEO...

Date of experience: February 23, 2018
India
1 review
0 helpful votes
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I am satisfied.
February 23, 2018

It's overall good experience with Josie. She addressed me good advice and I will wait for employer to contact me and then proceed ahead with project.

Date of experience: February 23, 2018
India
1 review
0 helpful votes
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I got a issue with one of the client who were Violating the Terms and Conditions and my money was stuck but after contacting to Support Desk they provide me the best solution within few minutes.

Date of experience: February 23, 2018
India
1 review
0 helpful votes
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It was relay good experience with Katie R.to get support, and got all needed information from Katie R. Very responsive

Date of experience: February 22, 2018
India
1 review
0 helpful votes
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Support was very well
February 23, 2018

They help me to resolve my issue. They listen to my issue and resolve it.
It was related to external invoice.

Date of experience: February 22, 2018
De D.
Pakistan
1 review
1 helpful vote
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Excellent & quick communication
February 23, 2018

Awesome, it was quick and I don't have to wait much for the person to contact. The person was very supportive and he satisfied me within few minutes and guided me well.

Date of experience: February 22, 2018
VE
1 review
0 helpful votes
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Negative Balance on Account
February 23, 2018

I had negative balance in my account, I contacted support and they helped me and gave me advice on how I should approach payments in the webpage in the future

Date of experience: February 22, 2018
KR
1 review
0 helpful votes
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Great Support
February 23, 2018

The support was timely and to the point. We greatly appreciate the insight provided. Thank you for a job well done and contributing to further use of the site for future projects.

Date of experience: February 22, 2018
Philippines
1 review
1 helpful vote
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AMAZING LIVE SUPPORT
February 23, 2018

I had an issue with changing my bid based on an agreement with a client. Crystal was there to walk me through from start to end. She did not leave me until my bid and everything pertinent were replaced on the platform. Fortunately, the agent knows her work to a T-Amazing!

Date of experience: February 22, 2018
India
1 review
0 helpful votes
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Great Support
February 23, 2018

Great Support/ Nice communication. They solve my issue in a while. Thank you., She was really a kind heart.

Date of experience: February 22, 2018
Malaysia
1 review
0 helpful votes
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Trustable company
February 23, 2018

I thought freelancer is a scam application but absolutely not!
Online chatting customer service helped all of my concerns in a minute, very quick and kind services. The answers are very clear and in detailed.
So I can get a refund for non activated automatic paid membership and can close the account. It's trustable application not scam.

Date of experience: February 22, 2018
Jamaica
1 review
0 helpful votes
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Issue with employer
February 23, 2018

I had a problem with a project that i bid on. I spoke to Kayla B who is an excellent representativefrom the Support team and she was very helpful in assisting with the problem. I was really appreciative of the fact that she conveyed the fact that she was still trying to solve the problem when she thought I was on hold too long.

Date of experience: February 22, 2018
Mexico
1 review
0 helpful votes
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Excellent assistance
February 23, 2018

The person who helped me was very kind and answered all my questions in seconds. I had troubles because my language was spanish and the options she was asking me to do were in english option, but she gave me the correct link to do what i was asking for. Excellent service.

Date of experience: February 22, 2018
Pakistan
1 review
0 helpful votes
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Extremely polite and helpful
February 23, 2018

Kimberly helped me solve my payment issue in a very polite way. If I ever have a problem again I would expect someone like Kimberly on the other end.

Date of experience: February 22, 2018
Finland
1 review
0 helpful votes
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Good support
February 23, 2018

I had a problem with the currency and I received help fast and very professional from Kayla B. Thank you

Date of experience: February 22, 2018
Washington
1 review
0 helpful votes
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Quick and easy support
February 23, 2018

Very easy and quick to help. Refunded commission fees after a fake project was accepted. Money was placed back into account immediately

Date of experience: February 22, 2018