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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Stephanie Was Very Helpfull
February 26, 2018

She Was Very Helpfull She Understand And Solve My Problem Very Efficiently.
Keep The Good Work Up.
As Long As Support Executives Like You Are On Freelancer
We Always Feel Safe To Work Here

Date of experience: February 26, 2018
Czechia
1 review
0 helpful votes
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Great support
February 26, 2018

The support on freelancer.com is absolutely amazing, very quick and friendly. If there's any problem, I would not hesitate to contact them again.

Date of experience: February 26, 2018
France
1 review
0 helpful votes
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Kayla B
February 26, 2018

Thank you for your assistance and support much appreciated
Kayla has reassured me about my concern and hope that my case will be closed with no problems from the freelancer end

Date of experience: February 26, 2018
Bangladesh
1 review
0 helpful votes
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Excellent Service
February 26, 2018

Josie G. Is great customer service manager. I am highly pleased with the service that provided. It's really a great help to me

Date of experience: February 26, 2018
Japan
1 review
0 helpful votes
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Excellent Support
February 26, 2018

I am really satisfied with their live support. He is really kind and considerable. While chatting with him, I got a lot of useful concepts in working on freelancer.com. And for now, I will follow as what he explained. Thanks again.

Date of experience: February 26, 2018
NL
1 review
0 helpful votes
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Professional / calm / supportive
February 26, 2018

Brenda A. Was professional and supportive. She understood my problem and helped me perfectly. She also took extra time to explain certain things about the site. Really appreciate it. Would recommend her 100%

Date of experience: February 26, 2018
New Zealand
1 review
1 helpful vote
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Local jobs
February 26, 2018

I had thought that the Freelancer site a couple of months ago had advertised a service called "local jobs" so I wanted to find out more. The agent answered my questions and was prompt and friendly, but it seems I was under a misapprehension and "local jobs" is not a service, you just have to add the skill to your profile and then go and bid on local jobs related to that skill.

Date of experience: February 26, 2018
Malaysia
1 review
0 helpful votes
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Feedback on account verification
February 26, 2018

I spoke to Kayla B. It was a good experience. Except it took me a while to make the person understand the issue. I wasnt able to verify my phone number on freelancer.com

While I had entered the right information, i never got the SMS. But after that she initiated a call to my number and ensured my phone is verified!

Date of experience: February 25, 2018
Indonesia
1 review
0 helpful votes
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Thanks!
February 26, 2018

This is my first time using Freelancer.com and Kimberly was so kind and helping me. Thank you so much!

Date of experience: February 25, 2018
Singapore
1 review
0 helpful votes
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Fee Charge
February 26, 2018

I found that I have been charged about 50$ to freelancer.com account, and I do not remember requesting for any additional services for that amount.
Hence keen to know the reason of this deduction.

Date of experience: February 25, 2018
California
1 review
0 helpful votes
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Results of support
February 26, 2018

My experience with support member Antoinette was excellent. Not only was she timely but she also walked me through the desired process to its' conclusion.

Date of experience: February 25, 2018
Pakistan
1 review
0 helpful votes
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Antoinette B: Is a very professional and very cooperative person excellent in communication and give quick response. I am happy from his service...

Date of experience: February 25, 2018
GB
1 review
0 helpful votes
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There was a misunderstanding between me and one of my client. But with the help of the support team the problem has been solved. I really appreciate how they assist me. Great job.

Date of experience: February 25, 2018
India
1 review
1 helpful vote
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I would like to say thanks to Barry. N for solving my queries and helping me in sorting out problem on membership charges debits... Thanks Barry again

Date of experience: February 25, 2018
Saudi Arabia
1 review
0 helpful votes
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Feedback about a great man in FL
February 26, 2018

He has a greater understanding, and he fixes our issues readily. He understands us quickly and resolves issues if it is reasonable.

Date of experience: February 25, 2018
India
1 review
0 helpful votes
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Great
February 26, 2018

IT WAS VERY NICE TALKING TO BRENDA, VERY HELPFUL AND POLITE.
I would really like to appreciate it ithe way brenda assisted and will give 5 star ratings for his kindness and help

Thanks

Date of experience: February 24, 2018
California
1 review
0 helpful votes
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Support Rocks
February 25, 2018

The online support was fast and knowledgeable. I'm very impatient and was surprised at how quickly the support person jumped on the issue and solved it fast. Other services should take notes from these people. Thanks.

Date of experience: February 24, 2018
Canada
1 review
0 helpful votes
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Freelancer Support
February 25, 2018

Freelancer support really helped me phish out a scam for a project - an employer was asking me to send a deposit of 100USD to initiate a 1050USD financial project for her - they told me this wasn't normal before I did anything and it stopped me from making a huge mistake. This was my first project initiation on this site, so I was confused by how things worked.
They closed down this employer's account immediately and rectified the situation.
Their customer support was amazing.
I am appreciative.
Thank you

Date of experience: February 24, 2018
India
1 review
1 helpful vote
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Very helpful support by Charlotte B
February 25, 2018

Thank you Charlotte B for your help. This really helped me getting my money back quickly. Thank you so much

Date of experience: February 24, 2018
Bangladesh
1 review
0 helpful votes
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Very happy with response
February 25, 2018

I am very happy with customer support agent Katie R. Who has been so helpful answering my random questions with great patience. Katie R. Is an asset for freelancer.com... 5 start to her!

Date of experience: February 23, 2018