business logo of Freelancer

FreelancerReviews 19,951

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
Follow Camila U.
Unfollow Camila U.
Share Review
Report Review

Best solution
February 28, 2018

Great service and comprehension. I got the solution that I wanted and I did not expend a lot of time. I'm really happy with it.

Date of experience: February 28, 2018
New York
1 review
1 helpful vote
Follow Malaika R.
Unfollow Malaika R.
Share Review
Report Review

Customer service with Kayla
February 28, 2018

Good response time. Part of the problem was solved. Why do i need to add more characters. This is too much.

Date of experience: February 28, 2018
Philippines
1 review
0 helpful votes
Follow Duane C.
Unfollow Duane C.
Share Review
Report Review

Good Chat Support
February 28, 2018

Kayla B. Was helpful. Good chat support. Quick, direct and accurate. Thumbs up. Good thing it wasn't an automated chat response.

Date of experience: February 28, 2018
Denmark
1 review
0 helpful votes
Follow Kristian P.
Unfollow Kristian P.
Share Review
Report Review

Support with Josie G
February 28, 2018

Fast and efficient! Asked for her to solve an issue with a dispute and mark the project as completed. It took 3 minutes and she had done it for me

Date of experience: February 28, 2018
France
1 review
1 helpful vote
Follow Emmanuel E.
Unfollow Emmanuel E.
Share Review
Report Review

Josie G. Saves the day!
February 28, 2018

Very understanding and helpful, the most human-like experience I've had with a customer service line. Amazing!

Date of experience: February 28, 2018
India
1 review
0 helpful votes
Follow vandana s.
Unfollow vandana s.
Share Review
Report Review

Great support
February 28, 2018

I have got great support from chat assistance by Josie G. He waited for me and my response and sorted my issue.
Thanks for giving valuable time and solving my issue.

Thanks

Date of experience: February 28, 2018
California
1 review
1 helpful vote
Follow Jose A.
Unfollow Jose A.
Share Review
Report Review

Great experience, had a chat with Charlotte B. And she has done what is needed to ammend my mistake.

Date of experience: February 28, 2018
Turkiye
1 review
0 helpful votes
Follow Abdellah K.
Unfollow Abdellah K.
Share Review
Report Review

A great support
February 28, 2018

Kayla B. Was so accurate, fast, and kind with me. I really appreciate her support. I was feeling tired because I am having difficulties about many things in my life. I wanted to kick start my freelancer profile and Kayla B. Was there to support me very quickly.

Date of experience: February 28, 2018
Italy
1 review
0 helpful votes
Follow Enrico D.
Unfollow Enrico D.
Share Review
Report Review

Very fast and complete
February 28, 2018

Josie helped me with all my request in very few time. It was really patience.
Very fast and complete assistance.

Date of experience: February 28, 2018
Nigeria
1 review
0 helpful votes
Follow obaike M.
Unfollow obaike M.
Share Review
Report Review

Responsive CRM
February 28, 2018

I almost made an expensive mistake in transacting with an employer as a freelancer, but for the timely and rapid response of a CRM agent by name Erwin C. I was properly guided and was equipped to make an informed decision. #KudosTeamFreelance.Com

Date of experience: February 28, 2018
New Zealand
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

Fantastic response
February 28, 2018

Kayla B was just fantastic very fast response and fixed my problem in 1 min PERFECT
If you get her to help you she will do a fantastic job

Date of experience: February 27, 2018
Portugal
1 review
0 helpful votes
Follow Joao R.
Unfollow Joao R.
Share Review
Report Review

Great Techsupport
February 28, 2018

Once again, great tech support from Kayla! The response was quick and all the info i requested and the support was given instantly.

Date of experience: February 27, 2018
Malaysia
1 review
0 helpful votes
Follow Sara K.
Unfollow Sara K.
Share Review
Report Review

Fast, Efficient and Informative
February 28, 2018

It was super fast and Antoinette B. Was very helpful. Being very new to Freelancer it is reassuring to know there is assistance like this available.

Date of experience: February 27, 2018
India
1 review
1 helpful vote
Follow Asmi T.
Unfollow Asmi T.
Share Review
Report Review

Supportive
February 27, 2018

Great communication, always helpful, great team, Nice to work on such a platform.
All my queries are resolved.

Thank you Barry for helping me with my account.

Date of experience: February 27, 2018
AE
1 review
4 helpful votes
Follow Jesse D.
Unfollow Jesse D.
Share Review
Report Review

I got a bad freelancer, who, as soon as I sent the data, got more demanding and was verbally abusive. I tried to end the project right away, before even one minute of work was done. But now I'm stuck paying additional fees. And if I'm lucky, I'll get a partial refund as a credit! I don't want to use this site again if the freelancers are so unprofessional, so, why do I need credit? Buyer beware!

Date of experience: February 27, 2018
Singapore
1 review
1 helpful vote
Follow Ben B.
Unfollow Ben B.
Share Review
Report Review

Great service from Kayla B.
February 27, 2018

Kayla was extremely helpful and knowledgeable - helped to resolve my issues quickly. Excellent customer service!

Date of experience: February 26, 2018
India
1 review
0 helpful votes
Follow Rvind J.
Unfollow Rvind J.
Share Review
Report Review

Good Help
February 27, 2018

Good Communication and very helpful and quick problem resolving.He can help any kind of problems regarding the freelancer queries.

Date of experience: February 26, 2018
India
1 review
0 helpful votes
Follow Harsha A.
Unfollow Harsha A.
Share Review
Report Review

Awesome Support From Kimberly R.
February 27, 2018

Great, Fast Solution to my Query! Kimberly R. Is one of great support representative here on Freelancer.

Date of experience: February 26, 2018
India
1 review
3 helpful votes
Follow Taniya P.
Unfollow Taniya P.
Share Review
Report Review

Awesome
February 28, 2018

I had an issue with an employer and Frieda S. Helped me in understanding couple of things about freelancer.com

Date of experience: February 26, 2018
Romania
1 review
0 helpful votes
Follow Cristina G.
Unfollow Cristina G.
Share Review
Report Review

Good experience
February 26, 2018

Josie helped me with the issue by addressing it to the next level. Hope I will get a positive answer and be able to display the badges on my profile. Thank you!

Date of experience: February 26, 2018