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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Great service and comprehension. I got the solution that I wanted and I did not expend a lot of time. I'm really happy with it.
Good response time. Part of the problem was solved. Why do i need to add more characters. This is too much.
Kayla B. Was helpful. Good chat support. Quick, direct and accurate. Thumbs up. Good thing it wasn't an automated chat response.
Fast and efficient! Asked for her to solve an issue with a dispute and mark the project as completed. It took 3 minutes and she had done it for me
Very understanding and helpful, the most human-like experience I've had with a customer service line. Amazing!
I have got great support from chat assistance by Josie G. He waited for me and my response and sorted my issue.
Thanks for giving valuable time and solving my issue.
Thanks
Great experience, had a chat with Charlotte B. And she has done what is needed to ammend my mistake.
Kayla B. Was so accurate, fast, and kind with me. I really appreciate her support. I was feeling tired because I am having difficulties about many things in my life. I wanted to kick start my freelancer profile and Kayla B. Was there to support me very quickly.
Josie helped me with all my request in very few time. It was really patience.
Very fast and complete assistance.
I almost made an expensive mistake in transacting with an employer as a freelancer, but for the timely and rapid response of a CRM agent by name Erwin C. I was properly guided and was equipped to make an informed decision. #KudosTeamFreelance.Com
Kayla B was just fantastic very fast response and fixed my problem in 1 min PERFECT
If you get her to help you she will do a fantastic job
Once again, great tech support from Kayla! The response was quick and all the info i requested and the support was given instantly.
It was super fast and Antoinette B. Was very helpful. Being very new to Freelancer it is reassuring to know there is assistance like this available.
Great communication, always helpful, great team, Nice to work on such a platform.
All my queries are resolved.
Thank you Barry for helping me with my account.
I got a bad freelancer, who, as soon as I sent the data, got more demanding and was verbally abusive. I tried to end the project right away, before even one minute of work was done. But now I'm stuck paying additional fees. And if I'm lucky, I'll get a partial refund as a credit! I don't want to use this site again if the freelancers are so unprofessional, so, why do I need credit? Buyer beware!
Kayla was extremely helpful and knowledgeable - helped to resolve my issues quickly. Excellent customer service!
Great, Fast Solution to my Query! Kimberly R. Is one of great support representative here on Freelancer.
Josie helped me with the issue by addressing it to the next level. Hope I will get a positive answer and be able to display the badges on my profile. Thank you!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.