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FreelancerReviews 19,951

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
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Helpful agent!
March 4, 2018

Agent Kayla B. Has been very helpful in helping me to resolve my issue. I thank her for providing such a good support.

Date of experience: March 2, 2018
Italy
1 review
0 helpful votes
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Payment supper
March 4, 2018

Katie R. Explained my clearly all my dubts. She is great. Thank you for the support
She is timely and polite

Date of experience: March 2, 2018
AE
1 review
0 helpful votes
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Was nice chat, clear everything
March 4, 2018

I was good to char with brenda, she clear all confusions, she make me understand where i have confusions, i appreciate brenda

Date of experience: March 2, 2018
Philippines
1 review
0 helpful votes
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Awesome Support!
March 4, 2018

Kayla B. Help me solve my issue right away. Awesome! Definitely recommended! Thank you very much for assisting me!

Date of experience: March 2, 2018
Italy
1 review
0 helpful votes
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Solved it all perfectly
March 4, 2018

I had a problem with managing my account from the iPad and had another question about a project.
Katie has been gentle and problem-solving

Date of experience: March 2, 2018
Bangladesh
1 review
0 helpful votes
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Katie
March 4, 2018

She was really helpful to me. I will be glad if I can have the service she provided again in future thanks katie :)

Date of experience: March 2, 2018
Hong Kong
1 review
0 helpful votes
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I was very happy with the level of support in terms of responsiveness as well as the information provided.
However, I would have expected to not need a ticket ID for finding an email that's been sent to the support team. A way to find an email by filtering on users would've been very helpful in this case, as now I need to wait a couple of hours so that I can reach the person who raised the ticket in the first place.

Date of experience: March 2, 2018
Singapore
1 review
0 helpful votes
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Kayla B assisted promptly, leaving me a pleasant experience for a 1st time user... Definitely will award more projects with Freelancer

Date of experience: March 1, 2018
Germany
1 review
0 helpful votes
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Very fast and efficient
March 1, 2018

Brenda was very fast, efficient and polite. She solved my issue in a minute. Even though I expected it would take days.

Date of experience: March 1, 2018
India
1 review
0 helpful votes
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Great support, superb
March 1, 2018

Great support, understanding, sharp minded, customer satisfaction, and much more... ket it up team.
And thank you once again.

Date of experience: March 1, 2018
Bangladesh
1 review
0 helpful votes
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Great service
March 1, 2018

Was very helpful and gave the complete information which was very helpful to me. I was very worry about whats the actual reason, he provided me every information I needed.

Date of experience: March 1, 2018
Australia
1 review
0 helpful votes
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Billing enquiry
March 1, 2018

I am very satisfied with the service. I was billed a monthly fee after my trial period that was automatically updated once trial expired. I did not know about that. I enquired and the agent named BRENDA was very prompt to answer my questions. She was knowledgeable and friendly. Excellent customer service.

Date of experience: March 1, 2018
Greece
1 review
0 helpful votes
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Very helpful and kind support
March 3, 2018

I get support from Kayla B.
She was very kind and no delay at all, helped me with my account membership plan.

Date of experience: March 1, 2018
Pakistan
1 review
0 helpful votes
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Great
March 1, 2018

My experience was great as the help officer was able to understand my problem and help me out in it.

Date of experience: March 1, 2018
Sri Lanka
1 review
0 helpful votes
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Unable to upload entries.
March 1, 2018

I could get answers for my all questions that was in my mind. I had a copyright issue. So no I can understand what was going on.

Date of experience: March 1, 2018
Hong Kong
1 review
0 helpful votes
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Customer service agent
March 1, 2018

Brian A has been very efficient and helpful on the chat box. I haven't had to wait too long for a respond and the request was done immediately. The chat box was use friendly too. Thanks very much.

Date of experience: March 1, 2018
Germany
1 review
0 helpful votes
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I needed help - I found help
March 1, 2018

Kayla B. Was perfectly nice and helping! I had several questions, she was answering all of them without hesitating.

Date of experience: February 28, 2018
India
1 review
0 helpful votes
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Listen properly
March 1, 2018

Listen properly and solve my confusion and he is noted everything which i want to adjust in milestone. He is very supportive.

Date of experience: February 28, 2018
India
1 review
0 helpful votes
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It was very good experience and without wasting much time Kayla solves my concern.

The only problem is waiting/queue coz I was trying from 20 minutes and then get in touch with an agent Kayla.

Date of experience: February 28, 2018
Washington
1 review
0 helpful votes
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Excellent service
March 1, 2018

Mark answered questions and contacted me before I had to reach out for service. This is my first time using Freelancer and I have extremely pleased with representative customer service as well as the designers skills, expertise, and ability to work with me on my project to receive the desired results.

Date of experience: February 28, 2018