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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Agent Kayla B. Has been very helpful in helping me to resolve my issue. I thank her for providing such a good support.
Katie R. Explained my clearly all my dubts. She is great. Thank you for the support
She is timely and polite
I was good to char with brenda, she clear all confusions, she make me understand where i have confusions, i appreciate brenda
Kayla B. Help me solve my issue right away. Awesome! Definitely recommended! Thank you very much for assisting me!
I had a problem with managing my account from the iPad and had another question about a project.
Katie has been gentle and problem-solving
I was very happy with the level of support in terms of responsiveness as well as the information provided.
However, I would have expected to not need a ticket ID for finding an email that's been sent to the support team. A way to find an email by filtering on users would've been very helpful in this case, as now I need to wait a couple of hours so that I can reach the person who raised the ticket in the first place.
Kayla B assisted promptly, leaving me a pleasant experience for a 1st time user... Definitely will award more projects with Freelancer
Brenda was very fast, efficient and polite. She solved my issue in a minute. Even though I expected it would take days.
Great support, understanding, sharp minded, customer satisfaction, and much more... ket it up team.
And thank you once again.
Was very helpful and gave the complete information which was very helpful to me. I was very worry about whats the actual reason, he provided me every information I needed.
I am very satisfied with the service. I was billed a monthly fee after my trial period that was automatically updated once trial expired. I did not know about that. I enquired and the agent named BRENDA was very prompt to answer my questions. She was knowledgeable and friendly. Excellent customer service.
I get support from Kayla B.
She was very kind and no delay at all, helped me with my account membership plan.
I could get answers for my all questions that was in my mind. I had a copyright issue. So no I can understand what was going on.
Brian A has been very efficient and helpful on the chat box. I haven't had to wait too long for a respond and the request was done immediately. The chat box was use friendly too. Thanks very much.
Kayla B. Was perfectly nice and helping! I had several questions, she was answering all of them without hesitating.
Listen properly and solve my confusion and he is noted everything which i want to adjust in milestone. He is very supportive.
It was very good experience and without wasting much time Kayla solves my concern.
The only problem is waiting/queue coz I was trying from 20 minutes and then get in touch with an agent Kayla.
Mark answered questions and contacted me before I had to reach out for service. This is my first time using Freelancer and I have extremely pleased with representative customer service as well as the designers skills, expertise, and ability to work with me on my project to receive the desired results.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.