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FreelancerReviews 19,951

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great communication
March 6, 2018

I had a great experience talking to kayla. She helped me to resolve my queries and answered quickly.

Date of experience: March 5, 2018
India
1 review
0 helpful votes
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Great response
March 6, 2018

The help was precise and solved all my doubts. I really appreciate it! Barry considered the issue as a priority and provided support.

Date of experience: March 5, 2018
Bangladesh
1 review
1 helpful vote
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Very helpful to you Brian A
March 6, 2018

I need some help for membership. Then Brian A give me the best solution for my problem.he give me perfect solution that how i want. I really want to thanks him. Thanks you so much. I wish you will give the best solution to every freelancer. Thank you so much again.

Date of experience: March 5, 2018
India
1 review
0 helpful votes
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He really understand my concern and solve it. I really appreciate and guide me properly regarding uses of this platform.

Date of experience: March 5, 2018
GB
1 review
0 helpful votes
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Managing membership
March 5, 2018

Kayla B served me and she was very patient and helpful. I realised that I forgot to cancel my membership for the months I wasn't utilising the service and she helped me with suitable refunds.

Thanks again :)

Date of experience: March 5, 2018
NL
1 review
0 helpful votes
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Nice support
March 5, 2018

Kayla B solve my problem within minimum times and he helped me so much. I appreciate it. I was facing a problem like provide feedback to my customer and finally i could be able to do it helping from Kayla B.
Thanks

Date of experience: March 5, 2018
Spain
1 review
0 helpful votes
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Excellent support
March 5, 2018

Kayla B. Solved my problem very quickly. Thank you very much.
She guided me and I was able to close a project that was problematic.

Date of experience: March 5, 2018
India
2 reviews
0 helpful votes
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Great Support
March 5, 2018

I got timely support, prompt responses and quick help that resolved my payment issue. Thank you Kimberly and Freelancer.

Date of experience: March 5, 2018
Philippines
1 review
0 helpful votes
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It was quick and easy. It was about the negative balance on m acc. I asked them if they could do something about it since I won't be using the site anymore.

With just a few minutes they fixed it.

Date of experience: March 5, 2018
Philippines
1 review
0 helpful votes
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I am a newbie and I appreciate the assistance of Ms. Josie G. Had given me. Will follow her instructions well.

Date of experience: March 5, 2018
India
1 review
1 helpful vote
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Excellent support
March 5, 2018

I am really appreciate for getting the excellent support from the freelancer Support team. Thanks team!

Date of experience: March 4, 2018
GB
1 review
0 helpful votes
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Freelancer support team is a very kindly team.
They told me very kndly and helped me soon.
They resolved my problem within 2 mins.
Really I am very satisfied.
I love them and their best service.
I will recommend freelancer site. 10/10
Thanks freelancer support team.

Date of experience: March 4, 2018
Philippines
1 review
1 helpful vote
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Good CX support
March 5, 2018

Freelancer got a good support. Katie is so much help and clarifies every questions i had asked her. She also hears out every concerns.

Date of experience: March 4, 2018
Bangladesh
1 review
0 helpful votes
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Prompt support
March 5, 2018

Changed the monthly plan to annual corporate plan, support was prompt and to the point, given all necessary information

Date of experience: March 4, 2018
Nepal
1 review
0 helpful votes
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Review Requests
March 5, 2018

Kimberly was awesome and was able to help me quickly. It was a nice experience asking her for help. Highly Recommended.

Date of experience: March 4, 2018
Pakistan
1 review
0 helpful votes
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Awesome
March 5, 2018

Barry N. Helped me with the issue which I was trying to resolve since I signed up for freelancer.com and asked almost 3 other agents but none assisted me well rather the Barry N. He's very much helping nature guy. I liked his services very much

Date of experience: March 4, 2018
India
1 review
0 helpful votes
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Good
March 5, 2018

This is a very good, they provide the solution of every question regarding work, help, issues. Thanks very much.

Date of experience: March 4, 2018
India
1 review
0 helpful votes
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Brenda understood the problem and helped me in solving it quickly.
Thank you for the quick support. It was really helpful. Freelancer support in overall is doing a great job.

Date of experience: March 3, 2018
India
1 review
0 helpful votes
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Awesome with Brenda
March 5, 2018

My profile was not upgrading the membership plan. So I connect with Brenda. It was second time to take help with live support on same problem. But problem resolved by Brenda.

Thanks Brenda

Date of experience: March 3, 2018
Florida
1 review
4 helpful votes
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I have been with the service for YEARS and I can tell you that it is absolutely garbage, the support is never helpful and they're not liable to help you nor to even talk or give you rightfully earned money, any mistakes they make are solely your responsibility only. Make sure to read the terms and get ready to be horrified. I encourage anyone to challenge these statements made here.
https://www.freelancer.com/about/terms

Date of experience: March 2, 2018