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FreelancerReviews 19,951

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Japan
1 review
1 helpful vote
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Identity Verification problem
March 10, 2018

I had to contact them three times, and finally done my verification.
Kayla was great assistant.
However I don't get why they accepted my ID after I insisted that my bank statement was valid. That's unfair.
Problem has solved anyway.

Date of experience: March 7, 2018
India
1 review
1 helpful vote
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Greatful and kind gesture
March 8, 2018

Had a chat with this very kind executive, he understood the problem and make sure that it needed to be solved and took the steps accordingly and helped me out. Just a saviour

Date of experience: March 7, 2018
Guyana
1 review
0 helpful votes
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Authenticating Debit Card
March 7, 2018

Kayla B. Was the most efficient and helpful live chat rep ever. Within minutes I had a solution to my problem and was reassured that it's all safe.

Date of experience: March 7, 2018
Kenya
1 review
0 helpful votes
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AWESOME GREAT
March 7, 2018

I had a problem with a credit amount in my account done erroneously Kayla B was up to task did it professionally assisted and advised on issues. I would recommend her/him for such an amazing experience. Thank you Kayla be blessed abundantly

Date of experience: March 7, 2018
GB
1 review
0 helpful votes
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Brilliant Customer Service
March 7, 2018

Unfortunately the person that accepted my project was a total waste of time and after a battle of two months and getting no where I decided to send it for a dispute, I was lucky I received a full refund straight away within 24 hours. Kayla B was the lady who answered my live chat after I panicked and saw my dispute closed down, calmed me down and resolved all issues... Absolute credit to Freelancer and saved me writing a very negative review.

Date of experience: March 7, 2018
India
1 review
0 helpful votes
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Thank you, Brenda. Brenda A from freelancer was kind and answered to all my queries.

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Date of experience: March 7, 2018
India
1 review
0 helpful votes
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Query on membership
March 7, 2018

Charlotte B assisted me in disabling the free trial membership. Actually I had a query and i was assisted to sort the issue.

Date of experience: March 7, 2018
Algeria
1 review
0 helpful votes
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Great help
March 9, 2018

The handling time was fast, i did not wait for too long. Also the support was efficient and i had all information i asked for.

Date of experience: March 7, 2018
Washington
1 review
0 helpful votes
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Offered refund
March 7, 2018

Benny was very helpful and not only helped me complete a transaction, but as very polite along the way

Date of experience: March 7, 2018
India
1 review
0 helpful votes
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Good support
March 7, 2018

It was nice talking to barry on freelancer.com. He understood my concern and helped me with that. I guess freelancer has helped a lot of people to grow themselves on their own. Glad to be working over here.

Date of experience: March 7, 2018
India
1 review
0 helpful votes
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Excellent
March 7, 2018

My problem was solved in no time by Kayla B. Great experience. Freelancer should employ more staff members like her.

Date of experience: March 7, 2018
Bulgaria
1 review
0 helpful votes
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Bad communication with employer
March 7, 2018

I had issue with getting in touch with employer on a project I was hired, so I contacted the live support. Brian A. Was on the other side, he was very responsive and helpful!

Date of experience: March 7, 2018
Bangladesh
1 review
7 helpful votes
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Money Looter
March 9, 2018

Once you won any contest or did any job, you get the payment your problem starts. Their so called violation of terms and condition which didn't get violated before you earned the money... once you earned the money you violated their terms and condition which they didn't even tell which rule you violated after asking several times in the customer support... in total they looted more than 120$ from me by hiding their curtain of violation and I don't even know what rules I had broken. My client also requested them to give me the money at least or give him back his money. They did nothing. Goodjob freelancer.com.

Date of experience: March 6, 2018
India
1 review
1 helpful vote
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Refund of membership renewal
March 7, 2018

My complaint was sorted out ASAP

I have been charged automatic renewal fee, it was cancelled and refunded

Date of experience: March 6, 2018
Washington
1 review
0 helpful votes
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At first a bit long to get to the answer but she persevered and we finally got there. Bit annoying that two other people previously did not explain this to me. Also I personally do not agree with proposals being visible to other bidders but will live with thank you

Date of experience: March 6, 2018
Bulgaria
1 review
0 helpful votes
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Very Good
March 6, 2018

Proficient. I'm totally satisfied. I will not hesitate to contact an agent again. The information was totally useful. The chat begun very fast, no need to wait for assistance.One hundred words are two much for feedback. Probably you need to review your feedback policy. Who has time to write one hundred word for feedback... Anyway I'm new to Freelancer, so there is maybe much more to see in future...
Thank you...
Best regards

Date of experience: March 6, 2018
Germany
1 review
0 helpful votes
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Good Support
March 6, 2018

Took a while to get a solloution. But at the end Willard from Contest understood my Problem and helped me a lot. This is the reason why i will keep using freelancer.com.

Date of experience: March 6, 2018
Egypt
1 review
0 helpful votes
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Payment method
March 6, 2018

Jodie helped me understand payment methods clearly, however they are not very handy for people who work from egypt like me.
It is not available to get express transfer or payoneer card payments. Its a major downside to using the website

Date of experience: March 6, 2018
India
1 review
0 helpful votes
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Awesome support team
March 6, 2018

I needed to adjust the project cost due to change in project requirements by client. I reached out to support and once i explained my case to support agent Stephanie M she did the needed in no time. Over all a great experience thank you team freelancer and specially Stephanie M

Date of experience: March 6, 2018
India
1 review
1 helpful vote
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Kayla B. Assist me in good manner
March 6, 2018

It's my pleasure to do chat with Kayla B. And get solved my queries. I hope i get solve my queries in future in better way always

Date of experience: March 6, 2018