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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
1 helpful vote
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Thank you so much for helping me.
He was answered very quickly.
If any problem occured i would like to concern with him.
Thanks

Date of experience: February 16, 2018
India
1 review
6 helpful votes
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Completely untrustworthy.

They brutally "ate" my money that I had earned from fulfilling a project, as well as Deposit.

Beware of their modus operandi:
1) First of all, they ask you for deposits.
2) Secondly, they'll reject or postpone your Withdrawal claim by giving whatever reasons.

3) Ultimately they'll mark your account as Limited. This renders your account (and your money) inaccessible.

Scamsters!

Date of experience: February 16, 2018
Texas
1 review
0 helpful votes
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Great service
February 16, 2018

The chat room was fast and good, I am Happy that my issue was resolved. Very satisfied with freelancer.com

Date of experience: February 16, 2018
GB
1 review
1 helpful vote
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Funds withdrawal support
February 16, 2018

Agent Charlotte B, was simply great - clear instructions and processed my request without fuss! Embarrassed by the level of customer service offered in the UK compared to you guys! Keep up the good work - & give Charlotte a days vacation for being so helpful;-)

Date of experience: February 16, 2018
Canada
1 review
0 helpful votes
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Great
February 15, 2018

The specialist was helpful and solved my request really quickly. I am content with the experience. He answered all my questions very quickly. The specialist was very polite and helpful.

Date of experience: February 15, 2018
Michigan
1 review
1 helpful vote
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Resolved
February 15, 2018

I have used Freelancer on many projects and have been very happy with the results. I recently had an error on my end with a project vs a contest. The support staff was great at addressing and resolving my concerns. Thank you Team!

Date of experience: February 15, 2018
Australia
1 review
0 helpful votes
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Project issue
February 15, 2018

Kayla is outstanding, she deserve best from this company. She promptly solved my issue, Her understanding is brilliant.

Date of experience: February 15, 2018
Romania
1 review
0 helpful votes
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Wront payment
February 15, 2018

The agent Katie R. Was very friendly with me, very fast and she/he understood my problem and sure, she/he helped me! No reproches, everything is fine and that's why I love the freelancer live support!

Date of experience: February 15, 2018
Brazil
1 review
0 helpful votes
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Help with negative balance
February 15, 2018

Kayla B. Helped me with my profile balance and explained what I asked.

I was wondering if it is possible to pay the negative dollar balance with Brazilian real?

Date of experience: February 15, 2018
India
1 review
0 helpful votes
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Very Nice
February 15, 2018

Very straight and quick. Understands the issue and point it fast. Less time consuming. And quick to reply

Date of experience: February 15, 2018
Bangladesh
1 review
1 helpful vote
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Very good
February 15, 2018

It was a a very pleasant experience. Brian is very good. He solves my problem very quickly. Thanks Brian

Date of experience: February 15, 2018
Israel
1 review
0 helpful votes
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Transaction & Funds issue
February 15, 2018

Kimberly R was very helpful, patient and understanding with all my several queries making me feel very comfortable.

Date of experience: February 15, 2018
Peru
1 review
0 helpful votes
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Great
February 15, 2018

Kayla B was who talk with me, was clear and helpfull, my english is not good but she answer all in good way.

Make me fell safe and supported by Freelancer team.

Date of experience: February 15, 2018
Greece
1 review
1 helpful vote
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Awarded project needed stopping
February 15, 2018

I had an invite to do some work, I accepted the work and the employer awarded it to someone else, but it was still clocking time on my time... I contaced support (Kayla B) on chat and she took the problem to sort it out for me

Date of experience: February 15, 2018
GB
1 review
0 helpful votes
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Thankful
February 15, 2018

Brenda helped me tremendously. Thank you for the fast and effective response in dealing with my queries. I will recommend this site to friends based on this experience. 10/10

Date of experience: February 15, 2018
India
1 review
0 helpful votes
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Wonderful support as always
February 15, 2018

Kayla B. Is very helpful during the chat. Give us every single details we want.
We have talked about the issue on a project and she very gladly help us on the subject.

Date of experience: February 14, 2018
GB
1 review
0 helpful votes
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Facebook linked to different account
February 14, 2018

I had an Issue my Facebook account was linked to a different account on freelancer.com in less then 5 minutes Antoanette B. Help me figure what was the problem and solve it. Really, Helpful and quick. Awesome service.

Date of experience: February 14, 2018
India
1 review
0 helpful votes
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Really Supportive very good experience
February 14, 2018

During whole chat your support have been very much active I really

Appreciate your humble support & reinstated service.

Date of experience: February 14, 2018
Latvia
1 review
0 helpful votes
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Very professional support
February 14, 2018

Kayla B. Helped me to get a one-time fee refund as I accepted the project by mistake. She took her time to get into this issue and helped with no hesitation. Very professional employee. I rate 5/5 the support I received.

Date of experience: February 14, 2018
Ireland
1 review
0 helpful votes
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1 to 1 project issue
February 14, 2018

Josie was responsive and helpful in all the queries i submitted in a friendly and professional manner

Date of experience: February 14, 2018