Freelancer has a rating of 4.7 stars from 19,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
Professional attitude and communication, I liked the way Rusell handle the issue and wish a good luck for him.
It was nice talking to the representative and I addressed all the questions which were asked during the intraction.
Kayla B helped me with my issue and was very pleasant, polite and extremely helpful. Above and beyond service
Frieda was knowledgable and able to answer all my questions, and help me resolves payment issues. Appreciate his/her help.
It was nice getting the needed help from Rhian C., very helpful, and understanding, and also, very swift. Thanks.
I asked several assistance at past and in every time, I got really very large helpe.
Thanks very much!
Quick response by knowledgable reps who stayed with the issue to the end. Excellent follow up and follow through.
After I explained to Guinevere M my situation
He helped me immediately to get my money back
Really appreciat this. Great service
Thank you so much. I am really happy to work with you and I will be always alart about the rules and regulations.
Kayla B. Was a super person and she understood which is my issue, and she helped me to resolve it. Thanks a lot!
It was a great experience overall, helpful and solved my problem. Fieda S. Was great and I really appreciate her help. Thank you!
Kayla. B was very patient and helpful with my issue in regards to working with my freelancer, I very much appreciated her assistance.
Rox to process my request in seconds!
A perfect example of service!
A big thank you Rox for your speed and your solutions!
Thank you so much for all your help Eura! Thank you for taking the time to explain everything and being patient with me.
I was contact with one support member name Charis Y. (Freelancer Support) & i am happy to chat with this person. Very Helpful.
Online chat facility of freelancer is quite frustrating but email facility from support team is quite helpful. They ensure to esolve your case.
Welldone! Nice Job you have done. You are a hardworker and honest person. Good Worker and best communicator.We will contact you again.
Thanks
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Hello Cheryl, this is Marcus from Freelancer.com. I regret to hear that you had billing issues. Send me an email to marcusc@freelancer.com and I'll look at your account to review what has happened. I hope to hear from you.