FreelancerReviews 19,925

I was having an account in freelancer. A particular amount was deducting recurringly from my credit card account. I have deleted my account from freelancer and still I am loosing my money.
When i contacted their support, they told me to send the screenshot of credit statement. I had sent but now they are not reply. I followed up several times.

They asked to verify my identity and i did after they requested too many thing and then after they accepted all my 3 verfication's id and proof of address and picture of mine holding my id with their code then they started to ask silly questions and at least they said i have to answer to ticket number EGI-etc-etc, and the big deal here that there is no such ticket with that number or id on my tickets list even it's not something you hold my money for, till now +1week no one answering my tickets or taking any care of what is happening to me accord this delay of withdrawing my money

I'm searching now to make a complain in autralian justice and i will never leave my money or my rights ever, they really choosed the wrong person to scam

FREELANCER.COM REFUSES TO REFUND THE 500.00 I WAS RIPPED OFF FOR THROUGH MY SQUARE ACCOUNT BECAUSE OF THEIR NEGLIGENCE TO PROPERLY SCREEN THEIR EMPLOYERS THAT ARE POSTING THESE JOBS. THE LAWYER AND SUING THEM IS NEXT STEP FOR ME! I JUST WANT MY MONEY BACK! I joined Freelancer in the hope that I would get some half decent work to do. Umm NOT! Of the few jobs that i was asked about i accepted only one and with that the people that hired me to build them an art website were working with stolen art and stolen credit card numbers and i got ripped of $500.00 through my personal square account, i have reported all this to the police. These people that are posting these jobs are from Nigeria and i recommend for those of you that wish to continue with Freelancer.com never accept or bid on a job from anyone from Nigeria they are all scam artists. They have now stolen my artwork and are trying to sell it online and Freelancer.com continues to let these employers post this job about this art gallery assistant being needed pathetic i can't believe it. I am so infuriated. I put in another support ticket today because i was contacted by another person again yesterday in where these people were scamming her with my art work this is not funny and freelancer does not absolutely nothing to resolve this dispute. These employers on there don't put up profile pictures, they don't have to supply copies of government id and taxation information in order to prove they are who they say they are... like just disgusting. I do not recommend people use the freelancer.com site. In my opinion Freelancer.com has also stolen my artwork because they are allowing these people to continue to fraudulently post these jobs to sell it.

For 2 years I have been making some few projects on freelancers.com with most of the money goes to this scammer website. Today I found my account suspended after I have received the money from my employer. I have received an email telling me that the money was successful released. But when I logged to my account I was checked how I was suspended for login to my account; telling me that I have broken its rules.
Wake up freelancer! Wake up employers! Dont waste you time!
One day you will be checked like me. I was already warned by many friends but I could not take that in consideration. But with the first time with a project with good budget, I got deceived by this scammer website.
They know everything about you, once they feel that they want take your money and get ride of you, they will do that without hesitation or a pre-warning!

Don"t use their desktop App, it records everything on your computer to help them spy on you if you have some trouble with them. I mean, this App is a spyware!

Freelancer is losing its business. Its situation is going worst everyday. They make up new scamming rules everyday to control their users money. They will use any scamming, hacking or every legal power to take rid of you. Be aware! The founder of Freelancer.com, Matt Barrie, is a thief

I have to admit until I faced with a problem I actually really enjoyed using Freelancer.com. I guess when you get problems and see how they take care of it, that's when you realize if they care about their customer or not.

So I've been finding jobs at Freelancer.com and recently I was offered a job specifically to me. But it turned out it was a scam posting and because the budget of the "job" was $600 US I was charged $60US by Freelancer.com as a fee. Basically I paid $60 to Freelancer.com to get scammed. I was very upset because, you know nobody likes to be scammed, and money is tight right now. So I contacted customer support and went through live chat. Well this Scott H I talked to was very arrogant and basically they must have this manual to type when someone contacts them. He wasn't helpful at all and all I got was getting annoyed and more upset. Sure the fee I had to pay was mentioned on User agreement that Scott H nicely pointed out. He even said they verify all the job postings but then how I ended up getting an offer of the fake job (And I accepted and lost $60?) I am very, very upset and this customer support person made me realize that I can't trust Freelancer.com, and I'm at the point wondering if I should delete my username.

I think this could all be prevented if Freelancer.com only charge the fees once the job is completed and money was paid by employer. But I don't think Freelancer.com will change their rules since either we are scammed or not they will get paid anyway.

Our company has used outsourcing systems for nearly 15 years now. Freelancer appears polished and cutting edge on the surface, but what stirs below is unacceptable. We went through a number of highly rated India developers, who in turn trashed our CMS system. We have since hired professional and skilled developers outside of Freelancer who are not false in describing their skillsets. Sadly, many of the developers on Freelance promise great results, but are less than acceptable. Freelancer attracts the undersided dark realm of developers, many who are dishonest, who claim templates and other projects as their own, who inflate their time on per hour projects excessively. India and Pakistan for example, is rife with these type of developers. Developers will often start with energy, but if the project become complicated, they lay it aside for easier projects won, and weeks later you find yourself listing in the sea of no progress. India developers for one will back away from a project whose manager knows that time is being padded and refuses to accept time extortion and poor results. Freelancer has no effective means of accountability, where project abuse is frequent and not policed properly. Additionally, the system is setup as such as a person is extorted to leave a good review to remain a valid user of the system, where a developers rating often should have been one star. We learned the hard way to not add a credit card or Paypal account for Freelancer access. The process provides no confirmation window during the acceptance of a candidate, where suddenly you find a large fee has been deducted from your funding source as payment for all the milestones, held in the Freelance system without reprieve. Paypal assisted me by reversing the fees by force reversal due to my long history with them and due to the poor reputation of Freelancer, but Freelancer stated it would not reverse the unapproved deduction from my Paypal account. However later Freelancer claimed they kindly refunded my funding, but they actually did nothing but refused to assist. Flee from Freelancer, at great speed to preserve your funds and sanity.

Hi

My account on freelancer.com was closed by site admins. The reason they gave after i submitted a support ticket was that i violated one of their terms: s

They would not tell me what it was.

I had just the day before given a project to a freelancer, and had deposited money on the account as milestones, this was a total of just over £500.

After speaking to the live help desk they firstly would not give me any information, just kept saying the account has been closed we cannot give any information.

I then spoke to another help desk advisor, who said he would escalate my issue to the 2nd line support, asked me to send an email to their support desk to open a ticket, which i did.
He said to wait for a reply.

Has any one ever been in my position, where the account was closed with money init?
Did you get your money back?

Honestly feel robbed by the website, as i have done nothing wrong.

The lack of communication from them is very frustrating as well.

----------------
10/03/2016

This has now been resolved, the payment was not clearing for what ever reason, therefore my bank cancelled the transaction.

There was very little communication from freelancer.com, regarding the reason of cancelling my account, or what was happening with my money.

They did not even care about how much stress i was going through about the possibility of loosing my hard earned money, as i had done nothing wrong.

There online support are useless, they do not give you any information or help. At one point the online chat was terminated by one of their workers, because i was not accepting that they could not escalate the issue to someone higher than them.

I personally will never be using the website again, and i advise any one who is thinking of using it NOT TO!

We Lost $689. Dollars on the site. We were awarded a job and completed the job and even received a good review for job well done but never received the money. We were told that the company on freelancer who hired us had an account restriction and the we had to wait for the money. Well it has been over 9 months now and we keep getting told the same thing we have to wait. It is a such a scam. Please do not use them - they are not located in the US their is no regulations they have to follow. They don't post a phone on the site which is in violation of Google's policy. You can not speak to manager. They take weeks to get back to you and say the same thing over and over again without responding to your request. You will lose your money. I know so many freelancers who have lost their money. Please Google put them out of business Now? You will see their are so many bad freelancer.com reviews.

I was very keen user of Freelancer, and have my profile with 14 reviews on it, Very happy with it all, but suddenly 2 days ago my Freelancer account closed, i tried my best to reach my support but in vain, at last i make another account and go for live chat then they just mailed me that "As for your question about this account, your account was closed because you have violated one of our Terms and Conditions." Nothing else, as i already pointed out my question from Email to their support, but still dont get any answer, infact they remove my email too.

Really Really Disappointed, i dont know why they dont care their customers:(

Kind Regards

A big congratulations go out to the people who created Freelancer. This is genius in website creation. The Freelancer creators have found an absolutely amazing way to scam people out of their money. Well done!
I can just see them now, sitting on their butts, coming up with ways, not to enhance the community, but to take peoples money. I bet they even thought of ways to make you pay just to read their site but reconsidered on the chance we may not go for that. Maybe theyll rethink it and introduce it somewhere down the line.
I created a dispute and still waiting for my money. I created two milestones but changed my mind and yep, still waiting for my money. Oh, you want to take it to the next level? That will cost you money.
I have come to grips with the realization that I wont get my money back. So, its ok. Go have a late on me.
Ive already contacted my family, friends and coworkers and painstakingly explained the site piece by piece live. Yes, I was a bit embarrassed that I got caught in this but at least I saved those I care about from the same fate. Lets hope Freelancer disappears into the cyber swamp where it belongs.

My username is whitezmail on freelancer.com. I have hired a freelancer. Made $30 Milestone As promised... it was a wordpress edit project and the seller started work, after working 20 min seller completed 5% of the work. Seller messaged me that he need to pay a invoice of $20 so he is asking me to send him $20 on his paypal--- Please check all the conversation with the seller here - -
http://prnt.sc/a9r827
http://prnt.sc/a9r8qj
http://prnt.sc/a9r938
http://prnt.sc/a9r9eh
http://prnt.sc/a9ra51

After i said that i will cancel the project he is trying to blackmail me and said me i have all the info of your website (login, wordpress, cpanel)

I have changed the cpanel info imminently and i was late in changing the wordpress.
He have crashed my website and calling me Fool...

I have got my website restored with $20 with a help of a good freelancer with whom i have worked in part.

I have messaged freelancer support about it and they marked my ticket as closed for no reason and i have open the ticket again and no responds.

I lost 250$ from my account automatically.
Let me send an email to your employer on your behalf. One moment please.
12:34Gary F.: Here is the ticket ID: SXU-738-*******
12:34Gary F.: You can use this when you get back to us to check for update.

Ticket ID #NXQ-413-*******

To make it clear, your employer "pablosica" will need to settle their account issue for the $250 returned to while the $30 withdrawal request will only be processed once 'Nohyhovina" has completed the minor verification.

Here is the ticket ID: NNC-238-******* of the email I sent your employer Nohyhovina.

08:48 Naguib Ihab: thank you kyle
08:49 Kyle A.: Kindly wait for their response on that ticket regarding your refund request.
08:49 Naguib Ihab: now how did that milestone get created in the first place if i never awarded the freelancer the project hmm?
08:50 Kyle A.: There must be a bug on our site.
08:50 Naguib Ihab: WHAT!
08:50 Kyle A.: We are currently investigating it.
08:50 Naguib Ihab: so you took money from me for a bug on your site?
08:50 Naguib Ihab: because of a bug on your site?
08:50 Naguib Ihab: is there a number I can call?
08:51 Kyle A.: We already escalated the issue so we can fix it already.
08:51 Naguib Ihab: You're ignoring my question? I have asked if there's a number i can call.
08:51 Kyle A.: We do not have call support.
08:51 Kyle A.: No, there's none.
08:51 Naguib Ihab: you have a bug on your website that affects my finances
08:52 Naguib Ihab: I will post this conversation on every public feedback website I can find to warn other employers of your bugged website
08:52 Naguib Ihab: because this is ridiculous, your website is completely insecure
08:52 Kyle A.: That's why we have urgently escalated your refund request.

In order for you get any of your money BACK from Freelancer, you have to submit a picture of your government ID. AND a picture of you with your government ID WHILE also holding up a picture of a verification code that you have to print out. Oh, no, wait, there is more. You also have to send them a picture of A)a bank statement? B) utility bill? Or C) a tax statement. They know that 99% of people are not going to do that because it is a tremendous inconvenience. The entire service is a scam. Not only did the guy I ended up hiring not get paid because of freelancer, but I am probably not going to get my money back. Lets see if i get it after the 48 hour window they so graciously provide themselves to review the documents you send them.

I'm writing to warn any potential users of this site. In theory it should work but if you are unlucky (though this may be the norm) and end up working with a developer that blackmails you into paying before the job is done by removing the code and forcing you to write a good review before restoring your site the support group (online only) will not be of any service. After job was paid the developer had the nerve to reach out to me four days later to ask for another milestone payment otherwise he would remove some coding. Yes, he still had access to my site even though I removed his password, he was able to secretly create one. He shut down my site until I paid him again. I reached out to freelancer.com and got no help. Since then I've had to change my site. Terrible experience!

Update of my story:
Soon after my employer received their files, freelancer.com has blocked money I earned. They said that my employer had some account issues (not true because his account was fully verified). Yesterday, freelancer.com just stole money from my freelancer.com profile - money was returned to my emloyer. Now my employer received both: project and money and I have nothing. They claimed, that they returned freelancer.com fee but it isn't true.
Stay away.

I have same problem as a lot of people complaining here. I'm working on freelancer.com for more than 1 year, and completed more than 10 project there, with 100% positive ratings.
Few days ago, Freelancer.com has blocked my funds, as a reason they gave me this: "Funds originated from an account that is currently under review.".
Its second time it happened to me, but this time is more annoying because lack of contact from Freelancer.com team.
I wrote several messages to the helpdesk and did not receive ANY response, so they are blocking my money and don't want to clarify whole situation.
No contact, no explanations and no money. Just nothing. THEY JUST DON'T REPLIED FOR MY MESSAGES. How silly is that? This site is simply a SCAM.

The support team never takes your side or helps resolve the issue when you are scammed. I recently had a project up to have someone help me create a Twitter account and maintain a business social media for a company I am starting. I released payment as the freelancer demanded and no work was done.

When I talked to support about receiving no response, they yelled at me for violating the report system because they could find "no fault in the freelancer". Hello, I paid for services and did not receive them, yet I'm the one being yelled at.