Freelancer

I asked to restore my deactivated account and in the same day, my account got reactivated.
Great Experience and fantastic service.

Thanks a lot.

Hi

My account on freelancer.com was closed by site admins. The reason they gave after i submitted a support ticket was that i violated one of their terms: s

They would not tell me what it was.

I had just the day before given a project to a freelancer, and had deposited money on the account as milestones, this was a total of just over £500.

After speaking to the live help desk they firstly would not give me any information, just kept saying the account has been closed we cannot give any information.

I then spoke to another help desk advisor, who said he would escalate my issue to the 2nd line support, asked me to send an email to their support desk to open a ticket, which i did.
He said to wait for a reply.

Has any one ever been in my position, where the account was closed with money init?
Did you get your money back?

Honestly feel robbed by the website, as i have done nothing wrong.

The lack of communication from them is very frustrating as well.

----------------
10/03/2016

This has now been resolved, the payment was not clearing for what ever reason, therefore my bank cancelled the transaction.

There was very little communication from freelancer.com, regarding the reason of cancelling my account, or what was happening with my money.

They did not even care about how much stress i was going through about the possibility of loosing my hard earned money, as i had done nothing wrong.

There online support are useless, they do not give you any information or help. At one point the online chat was terminated by one of their workers, because i was not accepting that they could not escalate the issue to someone higher than them.

I personally will never be using the website again, and i advise any one who is thinking of using it NOT TO!

After signing upto this site, I thought I'd be in a great position to make some more money by finding more jobs.

Having a great experience with upwork (oDesk) i needed to widen my project range, so i came across the 'number one platform for freelancers'.

After signing up i was told that im best having some qualification behind me by doing a exam.
After doing them on odesk for free, i was surprised to see they were charging for them, but that didn't bother me, i did a test and passed and got my badge. I tried another one but didn't pass, to resit the test they wanted another $8, so i forgot about it.

After applying to jobs with the ferocious competition, i finally got offered a job which i gladly took.
Getting ready to pay my rent for the week, i was shocked when my bank told me i didn't have enough funds in my account. I checked to find that freelancer had directly removed the fee for the job from my account, when i hadn't even started working on it.
I contacted support to find out that they take the fee from the freelancer directly instead of from the funds that they had already acquired from the employer. This is probably so they always get their cut If the payment is unauthorized (take from the little guy, trust). This was something i had never experienced from a freelancing website, but i was shocked when i read the support email where the member has said "This is not refundable if the project isn't successful" (yeah, typical).

I still kept using the site in order to get the money i could from this job (didn't have a choice now).
After completing, the employer released the funds which i went to withdraw.
The first thing i noticed is that they had their own exchange rates.
(Losing $13 from the current exchange rate)
And they are also making me wait half a month before they even consider releasing my funds because of "security reasons".
Talk about a disaster. (Considering they are so fast when it comes to taking money from me)

Freelancer.com is the most money-hungry, pathetic site i have ever used to find work. Peroid.

They don't give a crap about their users, only their fat paychecks.
They treat your hard-worked-for money like their own.
Another greedy scam.

I'm going back to upwork.

Your services are distinguished and wonderful,
You have a staff that deserves to be appreciated
Thank you all,
Best Regards

I've worked on Freelancer for about a year. For the first time I accepted a job offer without talking to the employer. The job was for USD 400. Freelancer took USD 40 immediately, I have not been given ANY MONEY by the 'employer.' The job offer wasn't even real, looks like a hack.
So Freelancer took USD 40, I haven't been paid, not only did they take some of it from my Freelancer account which only had USD 12 in it, they helped themselves to the other USD 28 from my PayPal account.
Freelancer. If you care, this is the job offer.
https://www.freelancer.com/projects/articles/project-for-sandra-*******/
This is your reference number JRW-471-*******
I know I am not the only person to have these issues with Freelancer. NO MONEY was exchanged between myself and the 'so called' employer. I don't know how you take uSD 40 from me and also help yourself to my accounts. I am in DEBT now for work that I have not done / seen / or been paid for. Surely this is not right.
I would appreciate you resolve this and refund my USD 40 immediately.
Especially as I am seeing A LOT OF PEOPLE WITH THE SAME COMPLAINTS.

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