Overview
Freelancer has a rating of 4.7 stars from 19,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
Quick and pleasant. I cleared my cache and cookies, checked that my browser was up to date, rebooted only to find that the job had been deleted.
I got support from Daphne G in freelancer.com. She is very helpful and the grammer is perfect. She solved my problem and made my day. Thank you.
Betty was wonderful and helped me resolve my issue for the first time I used this I was scammed and she helped get it sorted right away.
I just want to say that your worker Katie R realy help me to solve my problem. So i am thankful. She was very kind to me.
The way he describes and clears my all queries and the question regarding the VARRIFIED FREELANCER PROGRAM! Was as simple as that.
Thank you for your support.
Her name is Janika, and she did a great job helping solve my problem, she gave the time and the effort needed, thank you so much Janika
My helper in costumer support team was Allie A. Who calmly guided me to solve my issue and her positive attitude was a real relief for me.
I got all of my queries sorted in a few time. I really appreciate the support and get a very nice experience with the support agent Farieda
I am completely satisfied with Frieda S,
Solved all my concerns with great responsibility and within no time.
Thank you Frieda S
For the first tiime using this platform,make me so confused me,and then i have any question to ask and then i got the answer what i need
With Criselda R. (Freelancer Support) is very helpful and resolved immediately. It only takes a few minutes, the problem is resolved immediately.
Freelancer.com simply refusing to refund project fees for an abandoned project. I was charged USD 311.08 as project fees for a project. Then client released 850 GBP as milestones. But after that client abandoned the project after filing a dispute. Now I am asking freelancer.com support staffs to refund me USD 241.73 as the project fees should now be calculated on milestones released, not on project amount as the project is now abandoned. But they all reply with me same old logic that they don't refund any project fees. And I did worked for this client earlier and got very good reviews from him. So its not a introduction fees any more, its project commission. We already knew each other very well. But freelancer.com support staffs don't understand this and keeps replying me same old statements. I am quite frustrated with this.
So if you accept a project and paid project fees. But after that client does not want to proceed for whatever reason, freelancer won't refund you! This is really surprising and surely not a fair practice. I am also surprised that they don't have any such clause in their TOS.
Further update on 27th March, 2015
Freelancer didn't refund me any fees as I mentioned above based on logic that I might have given project files to the client and I just checked with the client he is still unable to find suitable developer. The whole dispute was wrong, client didn't like the design later and started dispute, although he approved the design initially. He delayed the whole delivery because he didn't like the design later on and he can take me to dispute. I told repeatedly about those issues with client to Freelancer, but they never heed to it. So you can never expect fair dealing from freelancer.
Kayla is really experienced about her work.
She solved my problem very quickly. She has patient and very respectful.
Josie G was very helpfull and Responsive. He is very co-operative And nice.
I can use live chat again.
Very helpful, professional, no messing around. Answered my two issues very clearly and proficiently and I understood her answers.
It was nice to talk to Chelsea. She was supportive and interviewed me very clear manner. Great comminuication skills
Kayla B. Is very accommodating and efficient. She helped me and gave me tips on getting started in here.
I start my my first earning from freelacer.com a trusted freelancing marketplace. I want work with long time here.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Krish, Marcus of Freelancer.com here. I acknowledge the receipt of your email. Thank you for sending me one. I have just responded to your email for clarifications about the issue. Feel free to update it should you need further assistance. Thank you, Krish.