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FreelancerReviews 19,928

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Hourly Job payment
April 28, 2019

Discussed with Stephanie M for the doubts on hourly job payment release. Really so helpful and sort out issue so quickly

Date of experience: April 26, 2019
Morocco
1 review
0 helpful votes
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Good assistance
April 28, 2019

Hi,

I was having an issue with my account ( I cannot send messages to freelancers)

Marina was very helpful person and patient. My issue hase been opened.

Thank you very much

Date of experience: April 26, 2019
Belgium
1 review
0 helpful votes
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The system of payment is super weird as I was charged for releasing one milestone four times with different fees about which I wasn't even informed!
But the support is helpful. Though I m not sure that just good support will change my mind about that service.

Date of experience: April 26, 2019
Pakistan
1 review
0 helpful votes
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Freelancer support team is great!
April 28, 2019

I found freelancer support team very very helpful. Their support agent Stephanie M. Helped me a lot with all of my queries.

Thanks a lot for your help!

Date of experience: April 25, 2019
Australia
1 review
0 helpful votes
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Marina was able to help me immediately with my question and advised me on my options, which I really appreciated. She then also processed the Money Back Guarantee swiftly. I'm so happy about her help to resolve my issue re the contest that I had. She exceeded my expectations!

Date of experience: April 25, 2019
Japan
1 review
0 helpful votes
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Hubert Was A Great Help!
April 28, 2019

Hubert was phenomenal at assisting me with understanding the policies of Freelancer.com. Would love to have him again.

Date of experience: April 25, 2019
India
1 review
0 helpful votes
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I am really happy for his support.
April 28, 2019

I face some problem profile and dispute related things, i talk to Michelle and he give me full support and i am really happy for his support.

Date of experience: April 25, 2019
Bangladesh
1 review
0 helpful votes
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Awesome Support
April 28, 2019

I just talk to Phoebe. The support he/she give me was really fantastic.
Such a great help for me. Just support me in every way I need help.
Phoebe was awesome.
Thanks & best wishes for you my friend.

Date of experience: April 25, 2019
Canada
1 review
0 helpful votes
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Great customer service
April 28, 2019

It was very easy to speak with Phoebe who was helpful and knowledgable. I appreciate having such great customer support who is here to protect both parties in a transaction

Date of experience: April 25, 2019
RU
1 review
0 helpful votes
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Very helpful
April 28, 2019

They were kindly for me.
I am sure that my requirement will be solved by support team.
Thank you for support team's help.

Date of experience: April 25, 2019
Canada
8 reviews
1 helpful vote
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Not a good service
February 17, 2021

It's not a quality service for looking for a job. I try to find something during 5 month. And no result! And also they don't have a good customer support. People who work there are not interested in helping someone.

Date of experience: April 24, 2019
India
1 review
0 helpful votes
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Helpful Assistance
April 24, 2019

I had to contact a freelacer representative regarding one fake account and she helped me with all the details she can provide and also notified me how to identify one verified buyer.

Date of experience: April 23, 2019
Morocco
1 review
0 helpful votes
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Great assistance
April 23, 2019

Thank you the support agent was very nice thank you the support agent was very nice thank you the support agent was very nice thank you the support agent was very nice thank you the support agent was very nice thank you the support agent was very nice thank you the support agent was very nice thank you the support agent was very nice thank you the support agent was very nice

Date of experience: April 23, 2019
India
1 review
0 helpful votes
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Thorough Assistance
April 23, 2019

Frieda S. From Freelancer assisted me today. I was unable to figure out a way to cancel my subscription and Frieda heard me patiently, immediately checked my email and did all the work for me. I was very pleased with how quick she resolved my issue. I would rate Frieda S. And Freelancer Support 10 out of 10.

Date of experience: April 23, 2019
Mexico
1 review
0 helpful votes
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Awesome
April 23, 2019

Marina was a nice person and she helped me in all the doubs that I had it.
She explained me everything step by step.

Date of experience: April 22, 2019
GB
1 review
0 helpful votes
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Marina's help
April 22, 2019

Marina sorted out my issue in no time, I've dealt with plenty of customer service representatives, and people like Marina make our lives easy.
Thanks Marina

Date of experience: April 22, 2019
India
1 review
0 helpful votes
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Awesome support as always
April 22, 2019

Support is awesome, always active, really awesome. They recommended solutions for the queries. Marina is great in support provide.

Date of experience: April 22, 2019
India
1 review
0 helpful votes
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Great Support
April 22, 2019

I had a problem with changing bid amount in my recent project. The Freelancer Support really helped me. The Guy Mr. Charlotte B was handled my request and honestly he was really give a great support on my issue

Date of experience: April 21, 2019
Portugal
1 review
0 helpful votes
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Katie was very professional and helpful. This site was recommended to me by a friend and since I've never worked with these type of platforms I had many questions about how the site works, the process after biding on a project, payments, security, etc. For now, all my questions were answered, but I may have some more later on. Thank you.

Date of experience: April 20, 2019
Pakistan
1 review
0 helpful votes
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Nice person
April 22, 2019

Good Communication Skills, understand the problem, and put the action to solve the problem, humble person, strongly strict in company rules which is good for any company.

Date of experience: April 20, 2019