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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Well, first of all, she understood me, without me providing for my blood type or something like that (without too much of unnecessary details), and that means she knows what she is doing and that, that I didn't really expect to get on such crowded website...
So yeah, it was really good... quick work... no issues... good.
Highly recommended...!
Freida was really helpful in solving my issue! She was really patient to listen to me and helped me right away. Thanks so much again Freida!
I had some problem related to a payment dating 4 years back and i was really frustrated but Stephanie M. Was more than helpful.
Team I did have a conversation with 3 of your chat team with Jade at the end, did not note the names of the previous two
Thank you all the 3 - appreciate your time and your support
All of You rock and are superstars by my book today
Warm regards
Good and quick response. And a good understanding of the bad situation with the project. Putting a highest score on it
I love that she took the time to explain to my process and I respect the help that I receive as well.
Do not deposit or wire funds with Freelancer. When projects are undelivered they do not care and do not respond to feedback. When you try to withdraw your remaining funds that is left unused (because project needs to be forfeited), they will find ways to stop you from withdrawing your money. They will wait for weeks before asking you for obsolete details such as a bank statement from a few years ago even though you have proof of other or more recent deposits wired using same account. They simply have no intention of paying your money back. It's a scam.
Freelancer.com has a great support team. They always respond fastly and are very helpful. Today I had a project payment issue and Frieda helped me resolve that issue. Thankyou
Katie is really supportive executive who listen to my queries and concern and provided real support and resolved all my queries and doubt.
Keep the good work.
Thanks
I had completed a project and had some issue regarding payment and invoicing.
I had created an invoice but was unable to link it with the payment.
This had happened for the first time and I needed some help so I had contacted them.
Jade D. Was the person I talked to. She helped me with solving the issue in speed.
I am very thankful to her and to the freelancer support team.
Thank you very much again.
Carmen A. Answered all of our question regarding the IP while doing a contest, now we are clear and have peace of mind
I am very grateful to Frieda S. For helping me in my request. Everything was done quickly and professionally. Thank you very much!
My employer give me 5 star rating but my budget rate start showing 33%, when i contacted support and they help me... thanks
Jade was great with answering my questions and providing good solutions. I was able to quickly resolve both of my issues and get clarity on moving forward. Thanks very much!
This is what customer service is all about, listening and understanding the scenario before responding and resolving the issue on hand! Kudos to this guy who helped me out with this long outstanding issue.
I contact them to chat online. Their answer were fast and very clear. I understand them and find a way to my problem. They are very polite and helpful. They helped me to find a solution very fast. Thank you very much!
Nice and friendly experience! She understand my situation and gave me a good solutions for my problem. Highly Recommended!
Freelancer is customer friendly and the suuport executive name Mason is very supportive and he solved my Problem very smartly.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.