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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I was so scared about my situation as I was new to freelancer but she really calmed me down and explained everything well
Just chat with Mason and Mason prompt to solve out my problem in a short time! It also giving me a great live chat experience with him. Thank you Mason!
I made a mistake due to lack of understanding in the system, but he helped me through the proper procedure.
I have contacted with support team regarding my membership upgrade issue. The issue is owned by Mary. She guide me with plan details & offer annual membership with discounted rate.
Also change my plan according to need.
I'm very happy with her support & ownership by sharing insight as well as change the plan instantly.
Jade he is great helper and he help me a lot with my issue and im really satisfied, thank you so much.
I have been very well looked after by Josie. He was very kind and quick.
It was a pleasure for me to have been well taken care of by Josie.
Thank you!
Two employers did not complete the payment so I have contacted support to assist on the issue. They have been very helpful and managed to contact them.
Their support was great! I contacted them several times so far, and all were great. I would love to share this experience with any other people.
Thanks again!
I have needed to get my cash back! It's succeeded
The person who assisted me and helped me a lot is Mason. I appreciate his quick response and professionalism. Thanks him a lot
One of the best agent I've ever met on freelancer. Very supportive and easy to communicate with. Resolved my problem in few minutes..
I wanted to reopen my account. Thanks to Sean R. Who helped me to reopen my account in no time.
Thanks Sean for helping me.
I chat with my doubtful questions to solve them.It clearly solved with beautiful answers... Super experience. Thank you
Very good support form Him. So Kind. I'm a newbie and couldn't identify my bank card. Great help from him. Thank you
Had an issue with my freelancer account, I reached out on their support site and Josie G handled my issue Josie G. Was polite and professional.
When I started working with you (freelancer), I did not know very well how it worked, and I was not very happy with the results, but with the last experience I had, they have shown me the efficiency, the commitment, the clothing that I felt when going through This bad experience, they are an excellent team! Worthy of my admiration, a big hug to all, many, many thanks!
The wait to connect to an agent was a little long but Marina B. Was a great rep who tackled my problem head on and solved it in a timely manner. Freelancer is lucky to have her
I was having some confusion regarding payment and refund Charlotte helped me through that and provided me with all details I needed to clear my doubt as well as the links for the support, Thank you so much Charlotte for your great assistance.
Jade D. Was an awesome helping hand. It was best conversation with. Also I hope, solution is coming soon. Thank
Support did a great job didnt take long and problem solved and i am satisfied with my care...
Provided details about my claim and offered solutions within minutes. Very friendly and professional
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.