business logo of Freelancer

FreelancerReviews 19,696

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow aaliyah B.
Unfollow aaliyah B.
Share Review
Report Review

Jade d 2 really eased my stress
April 1, 2019

I was so scared about my situation as I was new to freelancer but she really calmed me down and explained everything well

Date of experience: April 1, 2019
Singapore
1 review
0 helpful votes
Follow SP S.
Unfollow SP S.
Share Review
Report Review

Prompt to solve out problem
April 1, 2019

Just chat with Mason and Mason prompt to solve out my problem in a short time! It also giving me a great live chat experience with him. Thank you Mason!

Date of experience: April 1, 2019
Japan
1 review
0 helpful votes
Follow jp E.
Unfollow jp E.
Share Review
Report Review

I made a mistake due to lack of understanding in the system, but he helped me through the proper procedure.

Date of experience: April 1, 2019
India
1 review
0 helpful votes
Follow Soumen B.
Unfollow Soumen B.
Share Review
Report Review

Wonderful experience
April 1, 2019

I have contacted with support team regarding my membership upgrade issue. The issue is owned by Mary. She guide me with plan details & offer annual membership with discounted rate.
Also change my plan according to need.

I'm very happy with her support & ownership by sharing insight as well as change the plan instantly.

Date of experience: April 1, 2019
KR
1 review
0 helpful votes
Follow Ge S.
Unfollow Ge S.
Share Review
Report Review

AMAZING HELP
April 1, 2019

Jade he is great helper and he help me a lot with my issue and im really satisfied, thank you so much.

Date of experience: April 1, 2019
Argentina
1 review
0 helpful votes
Follow Isabel D.
Unfollow Isabel D.
Share Review
Report Review

Refund
April 1, 2019

I have been very well looked after by Josie. He was very kind and quick.
It was a pleasure for me to have been well taken care of by Josie.
Thank you!

Date of experience: April 1, 2019
BA
1 review
0 helpful votes
Follow Ivona V.
Unfollow Ivona V.
Share Review
Report Review

Payment issues
April 1, 2019

Two employers did not complete the payment so I have contacted support to assist on the issue. They have been very helpful and managed to contact them.

Date of experience: April 1, 2019
Hong Kong
1 review
0 helpful votes
Follow Lina Y.
Unfollow Lina Y.
Share Review
Report Review

Good Customer Support
April 1, 2019

Their support was great! I contacted them several times so far, and all were great. I would love to share this experience with any other people.
Thanks again!

Date of experience: April 1, 2019
MD
1 review
0 helpful votes
Follow Anna Z.
Unfollow Anna Z.
Share Review
Report Review

Withdrawing cash
April 1, 2019

I have needed to get my cash back! It's succeeded
The person who assisted me and helped me a lot is Mason. I appreciate his quick response and professionalism. Thanks him a lot

Date of experience: April 1, 2019
India
1 review
0 helpful votes
Follow Sharad B.
Unfollow Sharad B.
Share Review
Report Review

Nice experience with Jade
April 1, 2019

One of the best agent I've ever met on freelancer. Very supportive and easy to communicate with. Resolved my problem in few minutes..

Date of experience: March 31, 2019
Indonesia
1 review
1 helpful vote
Follow Ali M.
Unfollow Ali M.
Share Review
Report Review

Fast. Friendly. Satisfied.
April 1, 2019

I wanted to reopen my account. Thanks to Sean R. Who helped me to reopen my account in no time.

Thanks Sean for helping me.

Date of experience: March 30, 2019
India
1 review
0 helpful votes
Follow Narendhiran Q.
Unfollow Narendhiran Q.
Share Review
Report Review

Graphic Design
March 31, 2019

I chat with my doubtful questions to solve them.It clearly solved with beautiful answers... Super experience. Thank you

Date of experience: March 30, 2019
Viet Nam
1 review
0 helpful votes
Follow True O.
Unfollow True O.
Share Review
Report Review

Best support
March 31, 2019

Very good support form Him. So Kind. I'm a newbie and couldn't identify my bank card. Great help from him. Thank you

Date of experience: March 29, 2019
Ghana
1 review
0 helpful votes
Follow Oluwasanmi F.
Unfollow Oluwasanmi F.
Share Review
Report Review

Prompt and professional
March 31, 2019

Had an issue with my freelancer account, I reached out on their support site and Josie G handled my issue Josie G. Was polite and professional.

Date of experience: March 29, 2019
Spain
1 review
1 helpful vote
Follow yoruga C.
Unfollow yoruga C.
Share Review
Report Review

Excellent
March 28, 2019

When I started working with you (freelancer), I did not know very well how it worked, and I was not very happy with the results, but with the last experience I had, they have shown me the efficiency, the commitment, the clothing that I felt when going through This bad experience, they are an excellent team! Worthy of my admiration, a big hug to all, many, many thanks!

Date of experience: March 28, 2019
Georgia
1 review
0 helpful votes
Follow Cole Q.
Unfollow Cole Q.
Share Review
Report Review

Marina B.
March 27, 2019

The wait to connect to an agent was a little long but Marina B. Was a great rep who tackled my problem head on and solved it in a timely manner. Freelancer is lucky to have her

Date of experience: March 27, 2019
GB
1 review
0 helpful votes
Follow Shoaib S.
Unfollow Shoaib S.
Share Review
Report Review

Very helpful
March 27, 2019

I was having some confusion regarding payment and refund Charlotte helped me through that and provided me with all details I needed to clear my doubt as well as the links for the support, Thank you so much Charlotte for your great assistance.

Date of experience: March 27, 2019
Bangladesh
1 review
0 helpful votes
Follow Md U.
Unfollow Md U.
Share Review
Report Review

Discussion about withdrawral
March 26, 2019

Jade D. Was an awesome helping hand. It was best conversation with. Also I hope, solution is coming soon. Thank

Date of experience: March 26, 2019
Algeria
1 review
0 helpful votes
Follow douakha G.
Unfollow douakha G.
Share Review
Report Review

Satisfied with my care
March 26, 2019

Support did a great job didnt take long and problem solved and i am satisfied with my care...

Date of experience: March 25, 2019
Japan
1 review
1 helpful vote
Follow Carlos E.
Unfollow Carlos E.
Share Review
Report Review

Customer support is great
March 26, 2019

Provided details about my claim and offered solutions within minutes. Very friendly and professional

Date of experience: March 25, 2019