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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I got tricked by someone, I talked to Katie R. And she helped me. I appreciate this. The support on freelancer is awesome.
I was having a severe issue in identity verification. The verification team didn't send me a ticket. So after Claudia told the team about the ticket. The team then send me the ticket. Thanks!
I Got a project from an employer on Freelancer.com. Later on his account got blocked due to any reason. I lost my project fee and also lost my payment for the work i had done. But Katie R assist me in such a nice way and i got back project fee as a credit and my payment as upgrading my membership. Am so glad with freelancer.com and Katie R.
Thanks Katie R Such a nice lady to talk with. I Appreciate her Assistance in geting my money back.
I won the bid for a project and was excited to begin working on my first freelancer experience. However, it turned out that my employer disappeared completely after our first discussion about the project. Freelancer helped by contacting the employer and verifying if he was serious about the project. After he failed to respond, we decided to move on from the project.
I had a nice chat with Mason D. Who has been sorted my doubts regarding my issue. A friendly guy who has been taught me things
Sean R, was meticulous and patient. He attended to my issues in a professional manner. Timely and responsive.
So helpful and supporter. Thank you!
Listening carefully and trying to give all the solutions.
I feel safer after talking to Josie.
Thanks for assist me Katie.! I hope my problem will solve soon.!
Freelance is too helpful for everyone. And the Service and Assistance they provide this is also helpful.
Over two months and the issue (IP file cannot be opened with XML error) absolutely got no update at all but they kept trying to mark it as resolved on weekly basis. Very poor support indeed! I don't think they got technical support at all, which they should get freelancer to support for them.
Katie was extremely helpful and quickly clarified the situation and I issues I was having with my payment/card authentication and depositing and gave me all the information i needed to proceed my activity on the Freelancer website.
Very good support good support team and very helpful and have proper knowledge about the service appropriated his support
Very quick to resolve issue with rating freelancer. A+++ response
By default "Completed on Budget" is set to NO. Missed setting it to YES and impacted on Freelancers rating.
He gives me a quick and accurate answer.
Quickly understand complex situations.
I hope you can help me next time.
I got my experience very good. And found Josie G. Worth for this discussion. I needed to be in connection with my recruiter (the Freelancer Staff), who was offline for a long time. Josie G helped me to be connected my recruiter staff within a great time.
It was very helpful.
Josie G help me a lot.
He understood instantly and solved issue quickly.
Great service really.
I am very happy with there service, they are very helpful. I am very happy to work as a freelancer with them, thank you very much...
This is my second time using Freelancer support, and I am really satisfied with the kindness and the patience the agents have. All supports must take them as a model! Top work.
As i had a great idea for a new project, i turned to freelancer.com to realization. The staff that i had every day contact ( Ramona S.) and my freelancer (dreamappsolution) were more than nice and profesional. The experience was 10 out of 10, and i would come again the next time i have a project to do.
I solved my problem with Bailey E, freelancer.com staff.
I encountered difficut issue, so I contacted to support team.
Then, Bailey E helped me kindly, and solved my issue wonderfully, and I am happy with this staff.
I really thumb up this staff in this platform, and I confirm anybody can solve his issue with this staff.
Once again, I appreciate to your kind help.
Sincerely.
Nanji Zhao.
I was so scared about my situation as I was new to freelancer but she really calmed me down and explained everything well
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.