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FreelancerReviews 19,694

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
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Very helpful
April 15, 2019

Marina was very helpful in resolving my issue. I appreciate it. She understood my issue and supported my request. Great agent!

Date of experience: April 15, 2019
New Zealand
1 review
0 helpful votes
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The support person Marina who helped was so lovely. She was very prompt with the issue I had and even went above and beyond to fix it for me. She was efficient and so kind, I am very grateful, thankyou again.

Date of experience: April 15, 2019
Pakistan
1 review
0 helpful votes
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Great people
April 15, 2019

They help me. Thanks u so much. I was worried about my profile verification and i need help then reply me within 2 seconds. Freelancer is a world best service. Thank. U

Date of experience: April 14, 2019
India
1 review
0 helpful votes
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Elated
April 14, 2019

Janella was very helpful. She kind of saved the day. Excellent chat support. Surprising, she was compassionate even. Not something one experiences everyday. Freelancer is really awesome.

Date of experience: April 12, 2019
Philippines
1 review
0 helpful votes
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Thank you for the prompt response.
April 14, 2019

I am glad you have responded at once. I feel the user not only sent spam but also intended to scam Freelancers.

Date of experience: April 12, 2019
Germany
1 review
0 helpful votes
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Excellent
April 14, 2019

Very helpful and patient. I've been confused by this problem for over a week, but Mrs Marina B has solved this problem perfectly, therefore i'll give her a five star recommendation.

Date of experience: April 12, 2019
RU
1 review
0 helpful votes
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Thank you Mary
April 14, 2019

Mary helps me a lot.
I did not see her face, but I believe that he is beautiful woman.
Because I knew that she is really good woman while we were chatting.
I am very satisfied because I knew her today.
Thank you Mary.

Date of experience: April 11, 2019
Morocco
1 review
0 helpful votes
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Support expérience
April 11, 2019

It's was a very good experience the support team ws very kind and helpful they resolve my problem. I want to thank them a lot

Date of experience: April 11, 2019
Australia
1 review
0 helpful votes
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Fix issues,,, great services
April 11, 2019

It is really hight quality, they have faster assistance. I recommended to everyone. It is useful website

Mason.

Date of experience: April 11, 2019
Viet Nam
1 review
1 helpful vote
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Great support
April 11, 2019

I am really happy with her help. Real freelancers are a reliable system to work on. Thanks again for the help

Date of experience: April 11, 2019
Pakistan
4 reviews
2 helpful votes
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Awesome
April 11, 2019

I had wonderful experience about this
Gave me proper guidance
Gave me daily updates about different tasks
I like very much
Thanks

Date of experience: April 10, 2019
India
1 review
2 helpful votes
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Helpful Chat
April 10, 2019

Because of the browser issue payment of 1450 was credited to my FreeLancer account. Marina helped me by contacting her finance team to return the funds to my source account in a short span of time.

Date of experience: April 10, 2019
Denmark
1 review
0 helpful votes
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Good service
April 10, 2019

All problems resolved with efficiency by Mason for me and for the freelancer. Keep up the good work.

Date of experience: April 10, 2019
Italy
1 review
1 helpful vote
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Chat with Mason D.
April 10, 2019

Mason was very helpfull, patient and kind. He answered to all my questions about invoicing and more and guided me to understand better the network.

Date of experience: April 10, 2019
Italy
1 review
1 helpful vote
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Kind and professional
April 10, 2019

Mason assisted me very efficiently.
Was kind and professional. I got all the answers I were looking for.
I asked things about the app, about how freelancer works and about projects.

Date of experience: April 10, 2019
Pakistan
1 review
0 helpful votes
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Feelancer Support
April 8, 2019

This is good experience. I have questioned every point she answered me politely every questions. This review is based on my experience.

Date of experience: April 8, 2019
France
1 review
0 helpful votes
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Helpful
April 8, 2019

Had a small issue with the release of a milestone which was cleared up by Frieda S. Very quickly. I hope all future problems are cleared up this quickly if any arise.

Date of experience: April 8, 2019
South Africa
1 review
0 helpful votes
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Jade D
April 8, 2019

This guy was on the case within second, I Really thin he needs a pat on the back he explained to me so well what I should do and helped me. Thanks again

Date of experience: April 7, 2019
Bangladesh
1 review
0 helpful votes
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100% helpful
April 8, 2019

Chatting with Erwin C.so helpful and suppoter. Thank you. Listening carefully and trying to give my sulation. Thanks again

Date of experience: April 7, 2019
Egypt
1 review
0 helpful votes
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My problem is solved.
April 8, 2019

I got tricked by someone, I talked to Katie R. And she helped me. I appreciate this. The support on freelancer is awesome.

Date of experience: April 6, 2019