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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Marina was very helpful in resolving my issue. I appreciate it. She understood my issue and supported my request. Great agent!
The support person Marina who helped was so lovely. She was very prompt with the issue I had and even went above and beyond to fix it for me. She was efficient and so kind, I am very grateful, thankyou again.
They help me. Thanks u so much. I was worried about my profile verification and i need help then reply me within 2 seconds. Freelancer is a world best service. Thank. U
Janella was very helpful. She kind of saved the day. Excellent chat support. Surprising, she was compassionate even. Not something one experiences everyday. Freelancer is really awesome.
I am glad you have responded at once. I feel the user not only sent spam but also intended to scam Freelancers.
Very helpful and patient. I've been confused by this problem for over a week, but Mrs Marina B has solved this problem perfectly, therefore i'll give her a five star recommendation.
Mary helps me a lot.
I did not see her face, but I believe that he is beautiful woman.
Because I knew that she is really good woman while we were chatting.
I am very satisfied because I knew her today.
Thank you Mary.
It's was a very good experience the support team ws very kind and helpful they resolve my problem. I want to thank them a lot
It is really hight quality, they have faster assistance. I recommended to everyone. It is useful website
Mason.
I am really happy with her help. Real freelancers are a reliable system to work on. Thanks again for the help
Because of the browser issue payment of 1450 was credited to my FreeLancer account. Marina helped me by contacting her finance team to return the funds to my source account in a short span of time.
All problems resolved with efficiency by Mason for me and for the freelancer. Keep up the good work.
Mason was very helpfull, patient and kind. He answered to all my questions about invoicing and more and guided me to understand better the network.
Mason assisted me very efficiently.
Was kind and professional. I got all the answers I were looking for.
I asked things about the app, about how freelancer works and about projects.
This is good experience. I have questioned every point she answered me politely every questions. This review is based on my experience.
Had a small issue with the release of a milestone which was cleared up by Frieda S. Very quickly. I hope all future problems are cleared up this quickly if any arise.
This guy was on the case within second, I Really thin he needs a pat on the back he explained to me so well what I should do and helped me. Thanks again
Chatting with Erwin C.so helpful and suppoter. Thank you. Listening carefully and trying to give my sulation. Thanks again
I got tricked by someone, I talked to Katie R. And she helped me. I appreciate this. The support on freelancer is awesome.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.