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FreelancerReviews 19,694

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Uganda
1 review
0 helpful votes
Follow Gertrude C.
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I had all the help from this meticulous person in the General support department. She is a good communicator and exhibited a high level of patience

Date of experience: April 17, 2019
Costa Rica
1 review
2 helpful votes
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Horrible company
April 21, 2019

Impossible to secure account. They asked way too many security requirements. Customer service is useless. They cancelled my account and could not get the work that i paid for.

Date of experience: April 17, 2019
New Jersey
1 review
0 helpful votes
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Attentive, responsive and quick.
April 20, 2019

I appreciate the position of FreeLancer concerning changing reviews and I even more appreciate the human factor FreeLancer's Support Team used in hearing my concerns. Great job guys.

Date of experience: April 17, 2019
Ukraine
1 review
0 helpful votes
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Frieda S. Support member
April 20, 2019

It was a great experience having a chat with Frieda. I had a difficult situation with my credit card charging, and I was given clear instructions on how to deal with it and why this happened. This is truly an expert and positive person

Date of experience: April 17, 2019
Greece
1 review
0 helpful votes
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Chat with Frieda
April 20, 2019

Frieda was very helpful and responsive as also very kind with me. She helped me find a solution and I m very satisfied.

Date of experience: April 17, 2019
Jordan
1 review
0 helpful votes
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Un-authenticated Card
April 20, 2019

The support was very helpful & did what it takes to help in solving the issue

Thanks for the great experience

Date of experience: April 17, 2019
India
1 review
0 helpful votes
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Great platform
April 20, 2019

Freelancer is a great platform to get work done and for freelancers who want to work. Support is also very helpful. I work on freelancer only. It's very clear and easy to work on.

Date of experience: April 17, 2019
India
1 review
0 helpful votes
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Fantastic Assistance Ever!
April 20, 2019

No doubt, Katie R. Has provided his best further assist me. I was really satisfied with her assistance and always to be getting the assistance from her once I'll be needing. Thanks, Katie R.

Date of experience: April 17, 2019
Morocco
1 review
2 helpful votes
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Firstly has many fees and it take from you money without asking you directly from Paypal. I don't know who build this platform, is a human who respect racism and humanity?
If you need to change your profile background you should subscribe to a paid membership.

Date of experience: April 16, 2019
Kenya
1 review
0 helpful votes
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Review of project fee
April 20, 2019

I was served extremely well and promptly. Once you contact these people, within a minute will have a response.

Date of experience: April 16, 2019
Pakistan
1 review
0 helpful votes
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Customer Support by Mason
April 20, 2019

It was a really helpful experience. Mason not only listened about my problem but also resolve it cooperatively. Thanks, Mason!

Date of experience: April 16, 2019
India
1 review
0 helpful votes
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Thanks much!
April 20, 2019

Marina was patient with my queries and took the time to uncover the root cause of the problem! Awesome!

Date of experience: April 16, 2019
GB
1 review
0 helpful votes
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Helpful!
April 20, 2019

Super helpful, painless and easy thanks Marina!
Made the process super straight forward and the response came right away which helped me meet the job deadline.

Date of experience: April 16, 2019
India
1 review
0 helpful votes
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Refund the project fee
April 20, 2019

One of my employer close the project without notice. Claudia B. Help me to refund my fee within a few minutes. Really thanks for him/her.

Date of experience: April 16, 2019
India
1 review
0 helpful votes
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Thank you very much.
Get full satisfaction and technical help form him side.
Happy to work with him.

Date of experience: April 16, 2019
India
2 reviews
0 helpful votes
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Nice experience
April 20, 2019

I am Happy with Claudia and this is very Good experience for me

I will give you 5 start for Claudia

Thanks

Date of experience: April 15, 2019
Texas
1 review
0 helpful votes
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Exam fund refunded
April 19, 2019

I was taking an exam and suddenly my timer went timed out, Mason helped me to get a refund for my exam! He was great!

Date of experience: April 15, 2019
VE
1 review
0 helpful votes
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I placed a bid a while back and received an email requesting I transfer money to a Skrill account. I found a project written on similar terms as the first one. I was told that the first one had in fact already been banned from freelancer, and that the current one would be put up for further review by the corresponding department. Answers were prompt and precise. I received help from Marina B.

Date of experience: April 15, 2019
South Africa
1 review
0 helpful votes
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Contest Name Change
April 17, 2019

Freelancer support is helpful and fast in assisting with a problem.
The issue was resolved very quickly.

Thanks

Date of experience: April 15, 2019
Morocco
1 review
0 helpful votes
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Professional agent support.
April 17, 2019

Based on my own experience, Stephanie M. Provided the support I needed in a very professional and fast manner. Thanks a bunch!

Date of experience: April 15, 2019