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FreelancerReviews 19,693

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Top Notch Customer Support Chat
May 12, 2019

Anastasia D was very helpful answering questions for a first time user of Freelancer.com - we used chat and the response was quick and answers very timely. Thanks for assisting us with a resolution.

Date of experience: May 9, 2019
Georgia
1 review
0 helpful votes
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Anastasia D
May 9, 2019

She provided excellent service, and solved my problem with professionalism. She was greatly appreciated.

Date of experience: May 9, 2019
RU
1 review
0 helpful votes
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Great Help
May 9, 2019

I contacted freelancer support for my membership trouble and Jennifer M helped me to solve the problem quickly.
I am satisfied for his help.
Thanks again Jennifer

Date of experience: May 9, 2019
Argentina
1 review
0 helpful votes
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Martha P.
May 9, 2019

Very helpful person, who clarified my doubts. Very kind and patient person. I needed help to get started and she helped me a lot. Thank you freelancer for your agents very much. Bye.

Date of experience: May 9, 2019
GB
1 review
0 helpful votes
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Great support
May 9, 2019

I am very happy with your support. Very kind and fast response.
He did his best to solve the problem.

Date of experience: May 9, 2019
Pakistan
1 review
0 helpful votes
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He is just so polite, clearly understand what i am saying and what he have to answer, speak less but to the point. He clearly understand my concern and take me to the solution which was my concern.

Thumbs up Thank you for your good Service.

Date of experience: May 9, 2019
Bangladesh
1 review
0 helpful votes
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Got Cleared about an issue
May 9, 2019

I am so glad that finally I got Cleared about an issue I faced and was tensed about. I received an email about "You've received an infraction" but I had no clue why I got this. Then when I contacted to the support I got cleared.So, Now I can be more careful.

Date of experience: May 9, 2019
Brazil
1 review
0 helpful votes
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Two ways
May 9, 2019

The contact for my work create so misundersrandings so i decline it
But Francis has collaborate very fast to solve my petition

Date of experience: May 8, 2019
NL
1 review
0 helpful votes
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Help from Lou C.
May 9, 2019

Me is famously helped Lou C.
Attentive, delves into the problem and helps very quickly.
And immediately responded in chat

Date of experience: May 8, 2019
RU
1 review
0 helpful votes
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Perfect
May 9, 2019

Anastasia D is Really Good Support!
He described detail about my issue in short time.
It was happy and useful time to talk.
No more expression.

Date of experience: May 8, 2019
DO
1 review
0 helpful votes
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Excellent support
May 9, 2019

I was really frustrated before I started the chat, and left feeling like nothing even happened in the first place. Noah is an excellent guy and gave me the support I needed. Thanks.

Date of experience: May 8, 2019
Colombia
1 review
0 helpful votes
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Nice and helpful
May 9, 2019

Really nice and helpful, the person who attended me was very patient and nice. I understand every instruction even when english isn´t my native language.

Date of experience: May 8, 2019
Portugal
3 reviews
10 helpful votes
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Fast and helpful
May 9, 2019

Everything good.
Just don't understand why i need to write more than 100 characters in this review. "everything good" should be enough.

Date of experience: May 8, 2019
Turkiye
1 review
0 helpful votes
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Helpful and friendly
May 9, 2019

Thanks to Mr. William C., he was so helpful and assisted me quick and efficient. The issue was quite sensitive and financial related, which he perfectly helped through.

Date of experience: May 8, 2019
Hong Kong
1 review
0 helpful votes
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I got experience with them to resolve my personal issue. They helped me so much and it was a great time with them. Especially, I like Mary R. And her support was very kind and helpful. I can't say enough, but simply I recommend her strongly.

Date of experience: May 8, 2019
Pakistan
2 reviews
0 helpful votes
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Perfect Satisfaction
May 9, 2019

I am very happy with the support i got. Every question i had was explained clearly without confusion.

Date of experience: May 7, 2019
New Zealand
1 review
0 helpful votes
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Great work
May 7, 2019

Awesome support and very quick support aswell. The service has been great and we're using free lancer for a lot of things. Thanks guys

Date of experience: May 7, 2019
Illinois
1 review
0 helpful votes
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Great Customer Service
May 7, 2019

I received quick and accurate service from Anastasia. After explaining she was able to get resolve my issue in less than three minutes.
Definitely pleased using this service and would highly recommend this to
Anyone looking for a great way.

Date of experience: May 7, 2019
Spain
1 review
0 helpful votes
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Award by accident
May 7, 2019

Support guy was very helpful he check my situation, give me all necessary info how to cancel. Thanks again!

Date of experience: May 7, 2019
Egypt
1 review
0 helpful votes
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Free trial membership (plus)
May 7, 2019

The response from Stanley was very amazing thanks a lot Stanley!

It was great that fast response!

Thanks freelancer!

Date of experience: May 7, 2019