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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Anastasia D was very helpful answering questions for a first time user of Freelancer.com - we used chat and the response was quick and answers very timely. Thanks for assisting us with a resolution.
She provided excellent service, and solved my problem with professionalism. She was greatly appreciated.
I contacted freelancer support for my membership trouble and Jennifer M helped me to solve the problem quickly.
I am satisfied for his help.
Thanks again Jennifer
Very helpful person, who clarified my doubts. Very kind and patient person. I needed help to get started and she helped me a lot. Thank you freelancer for your agents very much. Bye.
I am very happy with your support. Very kind and fast response.
He did his best to solve the problem.
He is just so polite, clearly understand what i am saying and what he have to answer, speak less but to the point. He clearly understand my concern and take me to the solution which was my concern.
Thumbs up Thank you for your good Service.
I am so glad that finally I got Cleared about an issue I faced and was tensed about. I received an email about "You've received an infraction" but I had no clue why I got this. Then when I contacted to the support I got cleared.So, Now I can be more careful.
Me is famously helped Lou C.
Attentive, delves into the problem and helps very quickly.
And immediately responded in chat
I was really frustrated before I started the chat, and left feeling like nothing even happened in the first place. Noah is an excellent guy and gave me the support I needed. Thanks.
Really nice and helpful, the person who attended me was very patient and nice. I understand every instruction even when english isn´t my native language.
Everything good.
Just don't understand why i need to write more than 100 characters in this review. "everything good" should be enough.
Thanks to Mr. William C., he was so helpful and assisted me quick and efficient. The issue was quite sensitive and financial related, which he perfectly helped through.
I got experience with them to resolve my personal issue. They helped me so much and it was a great time with them. Especially, I like Mary R. And her support was very kind and helpful. I can't say enough, but simply I recommend her strongly.
I am very happy with the support i got. Every question i had was explained clearly without confusion.
Awesome support and very quick support aswell. The service has been great and we're using free lancer for a lot of things. Thanks guys
I received quick and accurate service from Anastasia. After explaining she was able to get resolve my issue in less than three minutes.
Definitely pleased using this service and would highly recommend this to
Anyone looking for a great way.
Support guy was very helpful he check my situation, give me all necessary info how to cancel. Thanks again!
The response from Stanley was very amazing thanks a lot Stanley!
It was great that fast response!
Thanks freelancer!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.