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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Easily resolution to my concerns. I appreciate Jessica B's help answering my questions about project communication and also resolving the project fee.
Jessica B. Helps me! She very fast and helpful! My english not so good, but she understend me and my problem.
I requested a live chat and an agent, Stanley to be precise, came to my rescue. We talked about my issue in depth and he was of great help. Again, thanks alot
Frieda from the freelancer.com support team provided a very good support and helped us to fix the issue on our Account..
I appreciate his sincere support.
He accomplished complex and difficult processing for helping me resolve my issues.
Admirable to his patience.
Also cool help in supporting.
When anyone contacts him, full rewards will be got from him.
Quick resolution was provided for my problem by Debra E. Satisfied with customer care support.
Previous chat session with Jeremiah was also satisfactory.
There was a Freelancer that stated that my contest was a fake contest after I had paid upfront for the service.
Customer Service Debra E. Was very helpful with the situation. Thank you Debra.
She is great support agent. She did a good job for me. I love her service. Thanks a lot. I will contact with you again.
Rony
Fast understanding quick processing very fast reply too good :)) beyond excellent assistance extreme helpfull
Today I get help about my membership and about my withdraw money using chat support of Freelancer Team. I got my all answers for my questions. Thanks for support.
I canceled a project milestone and needed the funds returned to my debit card. Stephanie M. Provided me with useful feedback and completed the request without any additional complications.
I have a problem with charged on my debit card also with a disturbing account. When I start the chat it very helps me and very good respond also, not only answering but their suggestion also. But the interface of chatbox and also auto scroll down when the opposite replying must be disabled next.
I received immediate help, which was to the point and accurate. Good support from you in a situation where i am concerned with payment is much welcome
Lyndon S understood my problem quite fast and helped me well. I am greatly thankful for this service. As requested him to look for my client refund as well. He took the care for that as well. So a big thumbs up for him.
Lyndon S. Is a very deliberate listener, shows care and makes sure to resolve the issue while using different approaches. I am very happy.
Very well, the important thing is that this issue is solved. Thanks for everything.
Very well, the important thing is that this issue is solved. Thanks for everything.
Bye
I can not find words of thanks.
He has a the most helpful manner for freelancers like me.
He had helped me as possible as he did.
I appreciate his help.
I had an issue which needed some assistance and there's this customer service agent by the name Oscar J. Who did a marvelous job in trying to resolve my problem.
Great job Oscar J.
The freelancer.com support Katie is very kind and professional, thank you very much!
This is my third great experience from the support desk, they always provide perfect and fast service.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.