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FreelancerReviews 19,694

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Excellent
May 14, 2019

Really Good, And Satisfied, Really Good, And Satisfied, Really Good, And Satisfied, Really Good, And Satisfied, Really Good, And Satisfied.

Date of experience: May 13, 2019
Illinois
1 review
0 helpful votes
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Project Fee
May 14, 2019

Easily resolution to my concerns. I appreciate Jessica B's help answering my questions about project communication and also resolving the project fee.

Date of experience: May 13, 2019
Greece
1 review
0 helpful votes
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Support help
May 14, 2019

Jessica B. Helps me! She very fast and helpful! My english not so good, but she understend me and my problem.

Date of experience: May 13, 2019
GB
1 review
0 helpful votes
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Excellent support
May 14, 2019

I requested a live chat and an agent, Stanley to be precise, came to my rescue. We talked about my issue in depth and he was of great help. Again, thanks alot

Date of experience: May 13, 2019
Morocco
1 review
0 helpful votes
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Good support
May 14, 2019

Frieda from the freelancer.com support team provided a very good support and helped us to fix the issue on our Account..

Date of experience: May 13, 2019
Japan
1 review
1 helpful vote
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I appreciate his sincere support.
He accomplished complex and difficult processing for helping me resolve my issues.
Admirable to his patience.
Also cool help in supporting.
When anyone contacts him, full rewards will be got from him.

Date of experience: May 13, 2019
India
1 review
0 helpful votes
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Quick and Efficient
May 14, 2019

Quick resolution was provided for my problem by Debra E. Satisfied with customer care support.
Previous chat session with Jeremiah was also satisfactory.

Date of experience: May 12, 2019
New York
1 review
0 helpful votes
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Problem with a Freelancer
May 14, 2019

There was a Freelancer that stated that my contest was a fake contest after I had paid upfront for the service.
Customer Service Debra E. Was very helpful with the situation. Thank you Debra.

Date of experience: May 12, 2019
Bangladesh
1 review
0 helpful votes
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Anastasia D.
May 14, 2019

She is great support agent. She did a good job for me. I love her service. Thanks a lot. I will contact with you again.
Rony

Date of experience: May 12, 2019
Turkiye
1 review
0 helpful votes
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Excellence
May 14, 2019

Fast understanding quick processing very fast reply too good :)) beyond excellent assistance extreme helpfull

Date of experience: May 12, 2019
India
1 review
0 helpful votes
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Freelancer Help Center
May 14, 2019

Today I get help about my membership and about my withdraw money using chat support of Freelancer Team. I got my all answers for my questions. Thanks for support.

Date of experience: May 12, 2019
North Macedonia
1 review
0 helpful votes
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Refund
May 14, 2019

I canceled a project milestone and needed the funds returned to my debit card. Stephanie M. Provided me with useful feedback and completed the request without any additional complications.

Date of experience: May 12, 2019
Indonesia
1 review
0 helpful votes
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Nice Respond and very helpful
May 14, 2019

I have a problem with charged on my debit card also with a disturbing account. When I start the chat it very helps me and very good respond also, not only answering but their suggestion also. But the interface of chatbox and also auto scroll down when the opposite replying must be disabled next.

Date of experience: May 12, 2019
India
1 review
0 helpful votes
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I received immediate help, which was to the point and accurate. Good support from you in a situation where i am concerned with payment is much welcome

Date of experience: May 11, 2019
India
1 review
0 helpful votes
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Fast and good understanding
May 13, 2019

Lyndon S understood my problem quite fast and helped me well. I am greatly thankful for this service. As requested him to look for my client refund as well. He took the care for that as well. So a big thumbs up for him.

Date of experience: May 11, 2019
1 review
0 helpful votes
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Lyndon S. Is a very deliberate listener, shows care and makes sure to resolve the issue while using different approaches. I am very happy.

Date of experience: May 11, 2019
Spain
1 review
0 helpful votes
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Perfect
May 13, 2019

Very well, the important thing is that this issue is solved. Thanks for everything.

Very well, the important thing is that this issue is solved. Thanks for everything.

Bye

Date of experience: May 11, 2019
RU
1 review
0 helpful votes
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I can not find words of thanks.
He has a the most helpful manner for freelancers like me.
He had helped me as possible as he did.
I appreciate his help.

Date of experience: May 11, 2019
Kenya
1 review
0 helpful votes
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Customer support services.
May 12, 2019

I had an issue which needed some assistance and there's this customer service agent by the name Oscar J. Who did a marvelous job in trying to resolve my problem.
Great job Oscar J.

Date of experience: May 10, 2019
RU
1 review
0 helpful votes
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Kind and fast support
May 12, 2019

The freelancer.com support Katie is very kind and professional, thank you very much!
This is my third great experience from the support desk, they always provide perfect and fast service.

Date of experience: May 10, 2019