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FreelancerReviews 19,693

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Heather R is outstanding
May 17, 2019

Heather R is Amazing, very Understanding and carefully gave a solution for such an issue.
Heather R didn't waste my time, highly professional and i appreciate her/his efforts.

Date of experience: May 16, 2019
Indonesia
1 review
0 helpful votes
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1. About detailing bidding of specific project and. Clearly explained.
2. also issue regarding membership plan. -> solved

For Jade D

Date of experience: May 16, 2019
India
1 review
0 helpful votes
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Great help
May 17, 2019

The person who was helping me has all understanding of problem i was facing. Kind, supportive and understanding. Thank you

Date of experience: May 16, 2019
Malaysia
1 review
0 helpful votes
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Amazing Customer Support
May 17, 2019

It was just within minutes and the problem that I faced was solved. It was my mistake to have registered for a Free Plus Membership since a year ago and now to have a fee charged for the renewal of my subscription, let alone I have been inactive since days right after the registration. Bailey E. Offered help to my problem and kept me engaged in a way that I felt so honored to be a user in freelancer for such assistance. I appreciate Bailey's help and would love to give credits for the effort not to mention the patience towards my poor grammar. Thanks Bailey!

Date of experience: May 16, 2019
Bangladesh
1 review
0 helpful votes
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Review for Jennifer M.
May 17, 2019

Had a great conversation experince with Jennifer M. She understood what is my concern and solved within minutes.
Thanks to jennifer

Date of experience: May 15, 2019
Nevada
1 review
0 helpful votes
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Anastasia D
May 17, 2019

I was thinking about joining in to freelancer but i didn't know how it worked so thank you to Anastasia she explain to me how freelancer works and i change my mind and i don't wanna join no more and i asker if she may please delete my account.

Date of experience: May 15, 2019
Greece
1 review
0 helpful votes
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Concern about withdawal
May 15, 2019

Anastasia D. Was really helpfull and answered all my questions, i do use support rarely and its one of the times im completely satisfied!

Date of experience: May 15, 2019
Massachusetts
1 review
2 helpful votes
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I would disagree with some reviews in regard to the customer service. My experience with them has been positive.
On the other hand, I agree that the quality of freelancers is atrocious, and that the recruiters are useless. After two months of posting, using recruiters' help, and our own contacting freelancers, our one-day-of-work project is still incomplete. Most of the freelancers that we dealt with are students from the USA or other countries who exaggerate their experience and overestimate their abilities.
The unexplainable charges are also a big concern. Our credit card has already been charged ca. 900$ and NO JOB HAS BEEN DONE.

Date of experience: May 15, 2019
Texas
1 review
0 helpful votes
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Scams involving Hang Outs
May 15, 2019

Dana O helped me to look into 2 offers I had. Unfortunately both were scams involving Google Hang Outs. I was alarmed as I had just gone through one (on my own) job hunting. These sounded similar. Sure enough, they were. Dana reported them for me and helped me with other information. Appreciated her advice and help.

Date of experience: May 15, 2019
India
1 review
0 helpful votes
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Good support
May 15, 2019

Very good support.He solve my every problem. Now my problem is solve and i am enjoying.

I will give him 5 start for my helping.

Date of experience: May 15, 2019
Ukraine
1 review
0 helpful votes
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Thank Barry N.
May 15, 2019

One trouble. One email. One payment. That`s all. Thank you for your support. It was quickly and effectively.

Date of experience: May 15, 2019
Australia
1 review
0 helpful votes
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I was attended to over online chat support by Katie R. She was very patient and solved the issues that I was having and also cleared my doubt.
Great service!

Date of experience: May 15, 2019
India
1 review
0 helpful votes
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Anastasia was very helpful
May 15, 2019

She listened the problem patiently and understood the issue. She definitely was helpful and i hope she will take necessary action as she told.

Date of experience: May 14, 2019
New Zealand
1 review
0 helpful votes
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Unable to find a common link
May 15, 2019

Jennifer M. Helped me quickly locate the link that I was unable to find in 2 easy steps. Jennifer was very pleasant and polite.

Date of experience: May 14, 2019
Egypt
1 review
0 helpful votes
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Great Review
May 15, 2019

Debra E. Was Great Support Service and Helped alot to solve my problem and it was solved thanks alot Debra^^

Date of experience: May 14, 2019
Egypt
1 review
0 helpful votes
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It was very wonderful thanks to Professor Debra E. I did not know Xia in this program but thanks to him I have known all the Xia

Date of experience: May 14, 2019
RU
1 review
0 helpful votes
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Free trial period
May 14, 2019

I received a detailed answer to my question and solution to my problem. Fast solution in real time. Thanks.

Date of experience: May 14, 2019
Oman
1 review
0 helpful votes
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Account Issue
May 14, 2019

Katie helped me address my concern. The website is amazing and is helping everyone to work anytime from anywhere.

Thanks a lot :)

Date of experience: May 14, 2019
Romania
1 review
0 helpful votes
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Mary R understood my problem fast and helped me right away, I am very thankful for this service, good support and offers

Date of experience: May 14, 2019
Pakistan
1 review
0 helpful votes
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Excellent
May 14, 2019

Really Good, And Satisfied, Really Good, And Satisfied, Really Good, And Satisfied, Really Good, And Satisfied, Really Good, And Satisfied.

Date of experience: May 13, 2019