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FreelancerReviews 19,694

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Great Help
May 19, 2019

It was great I could figure out the problem and no how to handle it. Thanks to Jessica B I was able to solve the Problem and even provided me with further information

Date of experience: May 18, 2019
RU
1 review
0 helpful votes
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The best agent.
May 19, 2019

While I was watching, while I was talking, while helping me,
She is the best agent.
The conversation with her was very good.
Thanks. Anastasia

Date of experience: May 18, 2019
Nigeria
1 review
0 helpful votes
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Issues with withdrawal of funds
May 19, 2019

Heather M. Was very helpful in assisting me to solve issues with the withdrawal of my funds. The response rate was very prompt.

Date of experience: May 18, 2019
South Africa
1 review
0 helpful votes
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Membership Query
May 19, 2019

Heather helped me sort out my query fast and efficiently. I am new to Freelancer.com and wanted the discrepancy sorted before I proceeded.

Date of experience: May 18, 2019
1 review
0 helpful votes
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Great help
May 19, 2019

Jessica helped me resolve my issue. She was quick in getting into the details of my issue as well as resolving it.

Date of experience: May 17, 2019
India
1 review
0 helpful votes
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Membership upgrading
May 19, 2019

My membership upgraded but i don't received any single of bid. This type of issue i faced. After customer support chat my problem has been resolved.
Thank you

Date of experience: May 17, 2019
India
1 review
0 helpful votes
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Good assistance Jennifer.
May 19, 2019

It was a pleasant experience, my issues were resolved accordingly. There was a clear understanding of the scenario by Jennifer M and she helped make my life easier by resolving the issue in the shortest time possible.

Date of experience: May 17, 2019
North Carolina
1 review
0 helpful votes
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Great Customer Support
May 21, 2019

Oscar J. Was great in resolving my problem of my membership fee. He was very helpful and quick to resolve my problem.

Date of experience: May 17, 2019
India
1 review
0 helpful votes
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Great Customer Service
May 19, 2019

My concern was directly addressed in sharp contrast to my previous interaction with Mr Donald. In this interaction Miss Jessica addressed my main concern in a crisp and effective manner

Date of experience: May 17, 2019
Pakistan
1 review
0 helpful votes
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Perfect communication
May 19, 2019

Communication was perfect with Judith J, and helped me out by explaining the process of pending withdrawal request. Good customer service indeed.

Date of experience: May 17, 2019
Australia
1 review
0 helpful votes
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Great
May 19, 2019

Judith J. Was amazing, she understood my concern, acted straight away and got the account of a fraudulent employer blocked.

Date of experience: May 17, 2019
Nevada
1 review
8 helpful votes
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UPDATE - It gets worse
May 21, 2019
Updated review

I will keep this short. I ended up with (I think) 14 emails, a phone call and STILL I am being asked to reverify my account.

The customer service is abysmal. I spend around $60k per year on freelance workers for numerous things, not another penny will be going towards Freelancer.com. So frustrating!

Date of experience: May 17, 2019

Customer support are useless
April 16, 2019
Previous review

Very short version -

1. I verified my account on 14 March and they sent me a confirmation email confirming this. I am now on my 6 support ticket to sort this. Every time I get back a standard repsonse that the issue is fixed... It's not as I am still receiving emails telling me to verify or lose my account!

2. I had two jobs I posted cancelled as apparently it was "school work" and against their terms of service, which I applaud... Except, it clearly states in the description it is an article for a website about the 1994 Northridge Earthquake. 2 chats to customer support, still cancelled the project despite me confiming it was not school work. Incidentally I am 41 and left full-time education 23 yrs ago...

The crux of the issues-

1. They didnt read my emails
2. Left hand doesnt have a clue what right hand is doing
3. They have lost my personal data (driving licence) that I provided them when I first verified my account.
4. Despite 6 (I think it's that many) chats and email, not once has anyone actually taken the time to understand my issue

+2
Date of experience: April 12, 2019
Egypt
1 review
0 helpful votes
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Great service form Sean
May 19, 2019

Very helpful agent who tried his best to help me in my problem. He listened to me and understood my request well and tried to help me to his best

Date of experience: May 17, 2019
Canada
1 review
0 helpful votes
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Many thanks to Freelancer support for protecting my project payment.
Also thanks to Amy for all the help to resolve the issue I had.

Date of experience: May 17, 2019
Missouri
1 review
0 helpful votes
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Thank God for Katie
May 19, 2019

Perfect. Loss of words how kind and calm Katie R. Reacted when I was freaking out about my issue. Went above and beyond to help with a very serious issue that I had regarding fake projects that I had been charged a project fee for. Meaning, I almost lost more over a total of $100 due to project fees I was charged for accepting projects that I soon realized were only scams after having a few conversations with the employer.
Luckily, I was able to get that money back in my account.

Date of experience: May 17, 2019
India
1 review
0 helpful votes
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Well done girl
May 19, 2019

She is a very nice cooperative, friendly person. She addressed me very well on all the issues and easy to solve it.

Date of experience: May 16, 2019
Philippines
1 review
0 helpful votes
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I had an issue with the documents to verify my identity ( proof of billing) and Marina was able to grab me more time till I get my first bill out from the utilities

Date of experience: May 16, 2019
Pakistan
1 review
0 helpful votes
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My account has been restricted mistakenly by freelance but after contacting the help and support centre Anastasia D. Resolve the issue. Thanks for the help. I am very happy the way he/she figured out the problem and solved it.

Date of experience: May 16, 2019
Georgia
1 review
0 helpful votes
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All Questions Answered
May 19, 2019

I was really confused when my employer did not respond back to me. Judith J. Helped me figure out the account had been deleted and that the project was no longer open or going to effect my account or reviews. I was overall pleased with the customer service

Date of experience: May 16, 2019
Qatar
1 review
0 helpful votes
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Professional and positive
May 19, 2019

Anastasia D was very quick to response and professional very positive. Anastasia D thank you for your help

Date of experience: May 16, 2019