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1 Review by David

Freelancer

Freelancer

5/21/19
• Updated review

I will keep this short. I ended up with (I think) 14 emails, a phone call and STILL I am being asked to reverify my account.

The customer service is abysmal. I spend around $60k per year on freelance workers for numerous things, not another penny will be going towards Freelancer.com. So frustrating!

“Customer support are useless”
4/16/19
• Previous review

Very short version -

1. I verified my account on 14 March and they sent me a confirmation email confirming this. I am now on my 6 support ticket to sort this. Every time I get back a standard repsonse that the issue is fixed... It's not as I am still receiving emails telling me to verify or lose my account!

2. I had two jobs I posted cancelled as apparently it was "school work" and against their terms of service, which I applaud.... Except, it clearly states in the description it is an article for a website about the 1994 Northridge Earthquake. 2 chats to customer support, still cancelled the project despite me confiming it was not school work. Incidentally I am 41 and left full-time education 23 yrs ago...

The crux of the issues-

1. They didnt read my emails
2. Left hand doesnt have a clue what right hand is doing
3. They have lost my personal data (driving licence) that I provided them when I first verified my account.
4. Despite 6 (I think it's that many) chats and email, not once has anyone actually taken the time to understand my issue

David Has Earned 7 Votes

David S.'s review of Freelancer earned 2 Very Helpful votes

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