David S.’s Reviews of Freelancer & more

David's Profile

Review 1
First Reviews
0
Votes 8
Thank You 1
Fans 0
Profile Views

186

Contributor Level

Total Points

Freelancer

Freelancing

“UPDATE - It gets worse”

5/21/19

• Updated review

I will keep this short. I ended up with (I think) 14 emails, a phone call and STILL I am being asked to reverify my account.

The customer service is abysmal. I spend around $60k per year on freelance workers for numerous things, not another penny will be going towards Freelancer.com. So frustrating!

Comments (0)
148K Views

Helpful (3)

Thank you

“Customer support are useless”

4/16/19

• Previous review

Very short version -

1. I verified my account on 14 March and they sent me a confirmation email confirming this. I am now on my 6 support ticket to sort this. Every time I get back a standard repsonse that the issue is fixed... It's not as I am still receiving emails telling me to verify or lose my account!

2. I had two jobs I posted cancelled as apparently it was "school work" and against their terms of service, which I applaud... Except, it clearly states in the description it is an article for a website about the 1994 Northridge Earthquake. 2 chats to customer support, still cancelled the project despite me confiming it was not school work. Incidentally I am 41 and left full-time education 23 yrs ago...

The crux of the issues-

1. They didnt read my emails
2. Left hand doesnt have a clue what right hand is doing
3. They have lost my personal data (driving licence) that I provided them when I first verified my account.
4. Despite 6 (I think it's that many) chats and email, not once has anyone actually taken the time to understand my issue