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FreelancerReviews 19,694

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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A client emailed me about personal information. It was Ms. Anastasia D. Who helped and gave me a very clear answer not to give personal information to clients.

I appreciate and value her help. Thank you

Date of experience: May 20, 2019
RU
1 review
0 helpful votes
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Perfect help.
May 22, 2019

My client has changed his requirements, then he has hired another developer. By the way, he has not canceled the project with me, so I could not refund my accept fee. That's why I have contacted a staff to resolve that issue. A staff has explained how to resolve the issue and sent a request to my client kindly, so I did appreciate so much.

Date of experience: May 20, 2019
Canada
1 review
1 helpful vote
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So so start best ending
May 22, 2019

1st support was so so, not like customer oriented, and the chat was cut of do not know how.
The 2nd support Benny was very good, fast sharp knowledgeable about your product and customer service.

Date of experience: May 20, 2019
RU
1 review
1 helpful vote
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I had an unfortunate situation where a guaranteed contest I was about to was deleted, due to violation of terms by the contest holder. It is disappointing that my effort had gone to waste, considering that it was listed by "guaranteed" by the website itself. Nevertheless, I was able to obtain information about the cancellation at the help center, from my chat with Anastasia D. She was helpful and understanding, and even though there was not much to be done to help this wrong situation, I appreciated her language and aid.

Date of experience: May 20, 2019
Pennsylvania
1 review
0 helpful votes
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Legitimacy of a Project
May 22, 2019

The representative was very helpful and informed me that the project in question was removed due to Terms of Service violations. I am glad to hear Freelancer takes these types of scams seriously

Date of experience: May 20, 2019
MD
1 review
1 helpful vote
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Exellent!
May 22, 2019

Very helpful! She pays close attention to details and helped me to find the answer to my question. Thanks Phoebe!

Date of experience: May 20, 2019
Brazil
1 review
0 helpful votes
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Bids update
May 22, 2019

Great very useful chat. The person even solves some uncongruency at the account (i had paid for a quantity of bids that were not available for me)

Date of experience: May 20, 2019
Turkiye
1 review
0 helpful votes
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Best help i ever can get
May 22, 2019

Very good talking and understanding the situation, very good tips about using the platform, very patient and gentle, thank you so much

Date of experience: May 20, 2019
India
1 review
0 helpful votes
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Jessica act like Captain Marvel
May 22, 2019

I had bu mistake featured my bid and Jessica sorted it very swiftly. I appreciate her help, happy that Freelancer have her :)

Date of experience: May 20, 2019
India
1 review
0 helpful votes
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Best support i ever get
May 22, 2019

He is calm and explain every details, helped me all the way. Excellent support. I highly recommend this person. Actually freelancer.com should set him as example to other support executives.

Date of experience: May 19, 2019
India
1 review
0 helpful votes
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Excellent
May 22, 2019

Jessica was quite helpful. She understood my queries and solved them patiently. She guided and explained me things in a simple manner.

Date of experience: May 19, 2019
Ohio
1 review
0 helpful votes
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Jessica b customer service
May 22, 2019

She was helpful and nice! Thanks for the help jess. Omg its not 100 char yet. I should add this to a text with total 100 char

Date of experience: May 19, 2019
Pakistan
1 review
0 helpful votes
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Fantastic!
May 22, 2019

I got answers to all my questions and He was so helpful during the conversation.
The issue was resolved during the session.

Date of experience: May 19, 2019
Belgium
4 reviews
3 helpful votes
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In one month I start to get customers and sell my services to became fully independent and even use the services of others for the best price ever and quality work

Date of experience: May 19, 2019
North Macedonia
1 review
0 helpful votes
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Problem with corporate
May 22, 2019

The dude was cool, helped me out. Turned out i was doing something wrong. Issue was resolved. The problem was i was entering wrong password the whole time. He did a lot of background checking for me.

Date of experience: May 19, 2019
Pakistan
1 review
0 helpful votes
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Josie G Thanks for help me very good communication let me know that how can i use my credit balance and let me know about why membership not activated

Date of experience: May 19, 2019
India
1 review
0 helpful votes
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About Bid Count
May 21, 2019

I am satisfied from freelancer team. Great experience from chat and give me quick solution for my question. And get perfect and valuable result.

Date of experience: May 19, 2019
Bangladesh
1 review
0 helpful votes
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Splendid
May 21, 2019

Heather was very much calm and well mannered in conversation with me in freelancerr.com. He/She deserve a 5-star rating

Date of experience: May 19, 2019
Jamaica
1 review
0 helpful votes
Follow Jessica E.
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For some reason I subscribed to a membership without even know and was billed, she reviewed my account and waived that fee as a one time courtesy which I greatly appreciate. She even canceled the membership for me. Jessica was awesome!

Date of experience: May 18, 2019
Pakistan
1 review
0 helpful votes
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5/5
May 19, 2019

5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5 5/5

Date of experience: May 18, 2019