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FreelancerReviews 19,694

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Morocco
1 review
0 helpful votes
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That's Helpful
May 26, 2019

It's very easy to contact the support & very nice people I had a problem with my account & they help me very fast

Date of experience: May 22, 2019
Turkiye
1 review
0 helpful votes
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Great service
May 23, 2019

Thanks Sean to resolve my problem smoothly and professionally, I'm very glad to have a customer support like this. Thank you again

Date of experience: May 22, 2019
RU
1 review
0 helpful votes
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Thanks for help me very good communication. You kindly did answer the my question. I want to get your support again.

Date of experience: May 22, 2019
Bangladesh
1 review
0 helpful votes
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Excellent
May 23, 2019

Excellent service, thank you very much for your help... That is very helpful for me, was great in resolving my problem. A+++

Date of experience: May 22, 2019
India
1 review
0 helpful votes
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Excellent
May 23, 2019

Eileen solved my problem easily and fast. Awesome... Excellent support. I am happy with Eileen help and freelancer support team. Thank you very much for such kind of help.

Date of experience: May 21, 2019
India
1 review
0 helpful votes
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Perfectly & calmly described the issue & solution. She handled the confusion that resulted from the project posting/payment issue.

Date of experience: May 21, 2019
India
1 review
0 helpful votes
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She was very nice in communication and polite. She answered all my queries and helped me with cancellation of 2 projects. I am happy with such service provided.

Date of experience: May 21, 2019
Egypt
1 review
0 helpful votes
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I was reporting an employer for Debra E. The employer made a fake project to advertise a website
And Debra E. As a great supporter he gave me my 1 bid back and he told me that their staff team will take care of this project and guy
Thanks Debra E.

Date of experience: May 21, 2019
Minnesota
1 review
0 helpful votes
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Anastasia D was very quick to respond to my issue. She confirmed my bad feelings about a prospective employer who wanted to talk to me off-site.

Date of experience: May 21, 2019
Arkansas
1 review
0 helpful votes
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I had an issue with a payment. I reached out to Emily M, who told me immediately how to reach out to customer support. Judith J engaged with me right away, and my problem was solved within 15 minutes. I am really impressed with the freelancer.com platform!

Date of experience: May 21, 2019
RU
1 review
4 helpful votes
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For many years everything was fine, but lately many strange things have happened. The administration does not respond to requests (there may be only 1 out of 10). Tech Support Does not respond to apparent fraud in contests. The site returns the money earned ( to whom?). This is not my only income, but I don't want to leave this account (with a rather high rating). Let's see what will happen next...

Date of experience: May 21, 2019
Utah
1 review
0 helpful votes
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Hubert L., my new favorite person within your company, helped me tremendously today by showing me how to not only fix a large error that my buyer made and saving him trouble and money, but he also helped me prevent my job completion score from lowering and as a result causing me loss reputation and potentially future business here.

I cannot thank him enough as Freelancer is a very important website to me and retaining my 100% statistics is a critical part of my success here. He really saved the day/month/maybe year for me and I couldn't be more grateful. This man deserves a raise in my opinion.

Thank you Hubert!

Date of experience: May 21, 2019
Texas
1 review
0 helpful votes
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Great Customer Service!
May 23, 2019

I called about a billing problem. The customer service agent named "Jade D." was gracious, professional, and efficient. She wasn't combative or argumentative, and quickly pulled up my accounting details.

I can actually say that this experience was as satisfying/if not better than the peace of mind that comes from speaking to someone on the phone.

Two thumbs up!

Date of experience: May 21, 2019
India
1 review
0 helpful votes
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Awesome Customer Support
May 23, 2019

I had been charged for the amount which for was neither i was responsible nor freelancer was liable and for that they have understood the situation and then provided me the best ever support.
I have been treated very politely and given best support to resolve my query.
Highly appreciated the efforts done by the support team.
Kudos to the team.

Date of experience: May 21, 2019
Romania
1 review
0 helpful votes
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Very helpful
May 23, 2019

The general support is very helpful, the guy who helped me last time explained to me to the point.
I always solve the problems when I use this service.

The only problem when I contact the assistance is the chat window, I always need to keep an eye on the current page of the browser because there is no sound or anything to notify me if I am just connected or if I received a message in chat.

Date of experience: May 21, 2019
India
1 review
0 helpful votes
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She was very helpful throughout the whole process. Keep up the great work and keep giving me great deals.

Date of experience: May 20, 2019
Argentina
1 review
0 helpful votes
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Nicely and fast
May 23, 2019

Jessica B. Just resolved my problem fast and clear! She deserves an upgrade!

Thanks a lot Jessica B. For the support

Date of experience: May 20, 2019
Ukraine
1 review
0 helpful votes
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No comments. The best Jessica B.
Быстро втянулась в суть проблемного вопроса, и с кратким и точным ответом помогла мне решить волнующий меня вопрос.

Date of experience: May 20, 2019
Costa Rica
1 review
0 helpful votes
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General Question
May 22, 2019

Jessica is amazing:)
I appreciate her assistance. It was very professional and straight to the point.
I hope that in future question I can have a great service just like this.

Date of experience: May 20, 2019
California
1 review
0 helpful votes
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Recently, I've got very strange problem with membership.
Anastasia solved this problem very kindly.
Thanks

Date of experience: May 20, 2019