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FreelancerReviews 19,694

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Great support!
May 26, 2019

Unbelievable great support from the stuff. I am really happy. Take necessary steps for helping me. Thank you very much!

Date of experience: May 24, 2019
Romania
1 review
6 helpful votes
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As a worker you have no protection at all, after you deliver the files to your employer, they can simply cancel the project and won't get paid.
In situations like this no one will check to see who is right but they will send you an e-mail in which freelancer.com will show their sympathy.

Employer - master policy

Date of experience: May 24, 2019
India
1 review
0 helpful votes
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I was having a hard time to choose the right freelancer. Spent money still not satisfied and Heather has helped me choosing the correct way to post my project and she has been a wonderful person and really helpful. Reinstated my faith in freelancer and confident now to get my job done with best creativity.

Date of experience: May 24, 2019
India
1 review
0 helpful votes
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Membership issues
May 26, 2019

I had an issue with my membership and bidding information. Extremely guided by Freida. Thank you support team Freelancer. Awesome support.

Date of experience: May 24, 2019
1 review
0 helpful votes
Follow Alisharoz B.
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Great experince Heather R is very helpul in my case. He ased me what is your peoblem and he solved in very polite manner

Date of experience: May 24, 2019
India
1 review
0 helpful votes
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A very quick support
May 26, 2019

I am absolutely happy with the quick help that I got. The person has the requisite knowledge on resolving issues.

Date of experience: May 24, 2019
Bulgaria
1 review
0 helpful votes
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Jade D. Support
May 26, 2019

I'm very astisfied with support agent Jade D. Excellent support. Thanks again for all! Will appreciate if she would be my support agent again. I prefer this agent is helping me next time.

Date of experience: May 24, 2019
Romania
1 review
0 helpful votes
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It was a very pleasant conversation with one of the most helpful staff members I have met in my 7 years on the platform.

Date of experience: May 24, 2019
Japan
1 review
0 helpful votes
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Very Useful Help
May 26, 2019

I had concern for lost fee.
But his team solved my concern immediately.
I recommend freelancer support team highly.

Date of experience: May 23, 2019
India
1 review
0 helpful votes
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Great Support
May 26, 2019

Anastasia D is highly professional and understanding our queries and fast reply. Thanks again!

Date of experience: May 23, 2019
Australia
1 review
0 helpful votes
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Judith J was great to deal with
May 26, 2019

Needed some customer service help with wrong fees on my account. Judith J was able to help. Thanks for the support.

Date of experience: May 23, 2019
India
1 review
0 helpful votes
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Restricted Account.
May 26, 2019

I had a chat with Dana O. She is so polite and listened to my problem patiently. Promptly she gave a solution. I am very happy to chat with her. Regards.

Date of experience: May 23, 2019
Greece
1 review
0 helpful votes
Follow Katerina D.
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Excellent. I wanted to delete my account and ask for the refund of my money as my free month ended and freelancer was not a suitable platform or service for my needs. Sean, the person I talked to, was respectful and kind and was driven instantly to the gratification of my request.

Date of experience: May 23, 2019
North Carolina
1 review
1 helpful vote
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My major complaint was with a Freelancer that attempted to change the terms of the deal after or agreement was made. The Freelancer tried to make me make additional payments to cover their half of the site fees.

The contact from the actual Freelancer site told me that this was fine behavior and that it was up to me if I wanted to pay more or not.

It was not until I explained the situation again and made sure to mention that I had already read their TOS, and that this was in direct violation of their TOS, that her tune changed.

I am starting to think Freelancer.com is a scam site. They did not offer to refund the fees I had incurred making a site deposit because of this scammer. They did not offer to help me find a resolution or a new provider.

Date of experience: May 23, 2019
France
1 review
0 helpful votes
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Efficient fast comprehensive
May 26, 2019

I got some probleme about a milestone and Frieda help me fast.
She contacted the freelance and found a soltion within 48 hours

Date of experience: May 23, 2019
Michigan
1 review
0 helpful votes
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Membership issues - Jade D.
May 26, 2019

Jade quickly understood the issue, empathized with me and helped me feel way better about the issue in general. Freelancer is amazing with an amazing support in first line.

Date of experience: May 23, 2019
Spain
1 review
0 helpful votes
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Very nice.
May 26, 2019

I really found helpfull talking to Frieda. She was kind and willingfull, and at the end my problem was resolved. I am very gratefull for that and for de treatment received by her. Thanks

Date of experience: May 23, 2019
India
1 review
0 helpful votes
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Great and Prompt Support
May 26, 2019

I got instant solution, and if solution not possible then perfect answer by Support Team. Thanks Sean

Date of experience: May 22, 2019
Brazil
2 reviews
0 helpful votes
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Muito excelente
May 26, 2019

Gostei muito do seu trabalho. Muito perfeeito. Continue assim. Vc coloca muitas ideias boas. Voce é demais

Date of experience: May 22, 2019
Brazil
1 review
0 helpful votes
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Great Support
May 26, 2019

Had a great chat with Judith J. She helped sort out my problem quickly and painlessly, and shared useful information to start out. Thanks again, JJ :)

Date of experience: May 22, 2019