On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got all I need from Frieda S. She gave me all information I need to know about freelancer scams: 10 red flags and warning signs. Advise me how to get out of the sam case in the future. I really appreciate about her sharing.
Thanks so much
Erwin C. Helped me clarify a dubious employer. My hunch was right! I found multiple jobs using the same lingo, all posted on the same day, from different countries.
I had an issue that I couldn't do anything about. Also the Support team couldn't either. But Phoebe was kind enough to listen and hear out my problems and agreed to give my suggestion and try to make a change.
Really appreciate the effort, I was having an issue in withdraw funds from my account this Man really help me about guiding my issue, thank you
The good reviews are certainly fake, this is a terrible company and you will only feel robbed.
I had an account on Freelancer and even applied to some of their contests as a freelancer. When I started to try to do the verification of my identity and address I with the exact required documents for this purpose I start to receive emails to do the verification again.
After several attempts and complaints, I was asked in one of their responses to my complaints why was getting access to my account from different places.
I am a digital nomad, a term established in the digital market should know. I travel a lot but with official residency in Germany.
I feel treated like a criminal but I'm the one who was robbed since I paid monthly fees for a couple of times.
This is nothing but a waste of time and money.
Phoebe is the best person on freelancer he deserve the best from freelancer. Love the way he understand us and caring us thank you so much sir you the best :) :)
Eula was professional, easy to communicate with and a great assist. The issue was resolved quickly. Thanks a lot :)
Jennifer M helped great. She understood my situation completely and clearly. She clarified me and resolved my problem.
Didn't wait too long and Eileen was most helpful. The problem was solved in a matter of minutes. I accidentally deposited money when I wanted to withdraw and I was helped right away. There were no issues or qualms.
I had a problem with withdrawing my fands. He helps me to solve my problem withing a moment. I am thankful to him.
Resolved my issue within no time with minimum steps. This is excellent customer service. Thank you very much.
Very politeful support with quick response
Resolved my issues on time and I am really satisfied with effort and sincerity.
Thanks
It was my pleasure to talk to Miss Anastasia. She was very helpful and she offered me a very very good service.
Anastasia D. The most helpful agent on Freelancer.com I really appreciate her helping hand. Her service was a thumbs up for me and I am totally satisfied with how She has assisted me today.
To the point and kind! Took a few minutes for them to figure out what I was talking about, but once it was apparent, they handled it without any problems.
Jessica helped me very quickly in a situation that I was not able to solve with another user. She was easy to understand and work with.
She was both professional and concerned with my problem. Providing me with all the information I need
Good day! I want to leave positive feedback about Heather R. From freelancer.com help center.
She provided outstanding service and was a big help for me in an overall sad situation with one of my projects. I learned a lot and she was really professional and kind. If someone could inform her direct boss about it - that would make me really glad!
She is very nice and good agents easy to talk and understand thanks Katie R.
She is very cooperative if again i need i wish to talk with her
Great experience great experience great experiencegreat experience great experience great experiencegreat experiencegreat experience
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.