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FreelancerReviews 19,694

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Good
May 27, 2019

I got all I need from Frieda S. She gave me all information I need to know about freelancer scams: 10 red flags and warning signs. Advise me how to get out of the sam case in the future. I really appreciate about her sharing.
Thanks so much

Date of experience: May 27, 2019
Philippines
1 review
0 helpful votes
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I've been had
May 27, 2019

Erwin C. Helped me clarify a dubious employer. My hunch was right! I found multiple jobs using the same lingo, all posted on the same day, from different countries.

Date of experience: May 27, 2019
India
1 review
0 helpful votes
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I had an issue that I couldn't do anything about. Also the Support team couldn't either. But Phoebe was kind enough to listen and hear out my problems and agreed to give my suggestion and try to make a change.

Date of experience: May 27, 2019
Pakistan
1 review
0 helpful votes
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Very responsive and clear
May 27, 2019

Really appreciate the effort, I was having an issue in withdraw funds from my account this Man really help me about guiding my issue, thank you

Date of experience: May 27, 2019
Germany
1 review
3 helpful votes
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The good reviews are certainly fake, this is a terrible company and you will only feel robbed.

I had an account on Freelancer and even applied to some of their contests as a freelancer. When I started to try to do the verification of my identity and address I with the exact required documents for this purpose I start to receive emails to do the verification again.
After several attempts and complaints, I was asked in one of their responses to my complaints why was getting access to my account from different places.
I am a digital nomad, a term established in the digital market should know. I travel a lot but with official residency in Germany.
I feel treated like a criminal but I'm the one who was robbed since I paid monthly fees for a couple of times.
This is nothing but a waste of time and money.

Date of experience: May 27, 2019
India
1 review
0 helpful votes
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Best person i have met with
May 27, 2019

Phoebe is the best person on freelancer he deserve the best from freelancer. Love the way he understand us and caring us thank you so much sir you the best :) :)

Date of experience: May 26, 2019
Egypt
1 review
0 helpful votes
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Eula was great
May 27, 2019

Eula was professional, easy to communicate with and a great assist. The issue was resolved quickly. Thanks a lot :)

Date of experience: May 26, 2019
India
1 review
0 helpful votes
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Great Support from Jennifer M
May 27, 2019

Jennifer M helped great. She understood my situation completely and clearly. She clarified me and resolved my problem.

Date of experience: May 26, 2019
South Africa
1 review
0 helpful votes
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Help with reversal
May 27, 2019

Didn't wait too long and Eileen was most helpful. The problem was solved in a matter of minutes. I accidentally deposited money when I wanted to withdraw and I was helped right away. There were no issues or qualms.

Date of experience: May 26, 2019
Bangladesh
1 review
0 helpful votes
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I had a problem with withdrawing my fands. He helps me to solve my problem withing a moment. I am thankful to him.

Date of experience: May 26, 2019
Sri Lanka
1 review
0 helpful votes
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Prompt action
May 27, 2019

Resolved my issue within no time with minimum steps. This is excellent customer service. Thank you very much.

Date of experience: May 26, 2019
Ukraine
1 review
0 helpful votes
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Quick and Smart Support
May 27, 2019

Very politeful support with quick response
Resolved my issues on time and I am really satisfied with effort and sincerity.
Thanks

Date of experience: May 26, 2019
Oman
1 review
0 helpful votes
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It was my pleasure to talk to Miss Anastasia. She was very helpful and she offered me a very very good service.

Date of experience: May 26, 2019
Turkiye
1 review
0 helpful votes
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Anastasia D.
May 26, 2019

Anastasia D. The most helpful agent on Freelancer.com I really appreciate her helping hand. Her service was a thumbs up for me and I am totally satisfied with how She has assisted me today.

Date of experience: May 26, 2019
Nevada
1 review
0 helpful votes
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Most Professional `
May 26, 2019

To the point and kind! Took a few minutes for them to figure out what I was talking about, but once it was apparent, they handled it without any problems.

Date of experience: May 25, 2019
Australia
1 review
0 helpful votes
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Helpful understanding
May 26, 2019

Jessica helped me very quickly in a situation that I was not able to solve with another user. She was easy to understand and work with.

Date of experience: May 25, 2019
Australia
1 review
0 helpful votes
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Jessica was great!
May 26, 2019

She was both professional and concerned with my problem. Providing me with all the information I need

Date of experience: May 25, 2019
Lithuania
1 review
0 helpful votes
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Good day! I want to leave positive feedback about Heather R. From freelancer.com help center.
She provided outstanding service and was a big help for me in an overall sad situation with one of my projects. I learned a lot and she was really professional and kind. If someone could inform her direct boss about it - that would make me really glad!

Date of experience: May 25, 2019
Pakistan
1 review
0 helpful votes
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Katie R. Is good agents
May 26, 2019

She is very nice and good agents easy to talk and understand thanks Katie R.
She is very cooperative if again i need i wish to talk with her

Date of experience: May 25, 2019
India
1 review
0 helpful votes
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Great experience
May 26, 2019

Great experience great experience great experiencegreat experience great experience great experiencegreat experiencegreat experience

Date of experience: May 25, 2019