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FreelancerReviews 19,694

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

PS
1 review
1 helpful vote
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Rate Contact us employer
June 2, 2019

Heather is very excellent person, he help me in my problem as well,
I can't describe my happiness, he estimate the time and don't waste it.

Date of experience: May 30, 2019
India
1 review
0 helpful votes
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Good
May 30, 2019

Anastasia D has assiste me good. She help me and its good for me.
I will follow the whay she show me.

Date of experience: May 29, 2019
Morocco
1 review
0 helpful votes
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Thanks!
May 30, 2019

It was a great experience as I have explained my problem and the support was there to listen carefully and do their best to help me out. Anastasia was of great help. Many thanks to her.

Date of experience: May 29, 2019
Canada
1 review
0 helpful votes
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Anastasia D. Was very quick and helpful in allowing me to change a review for a freelancer, She didnt keep me waiting, and was able to quickly make the change for the freelancer.

Date of experience: May 29, 2019
DO
1 review
0 helpful votes
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It was magnificent, very straight forward and had results instantly. To be a costumer service via chat was very quick and agent very nice.

Date of experience: May 29, 2019
Bangladesh
1 review
0 helpful votes
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Awesome Support
May 30, 2019

One of the best support you will get in Freelancer.com
It's fast, easy and reliable. Thank You Freelancer.com
You guys ROCK!

Date of experience: May 29, 2019
Indonesia
1 review
0 helpful votes
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Meh
June 1, 2019

Got scammed. I received a participation award, got charged 3.5$ as fee. AND GOT REVERSED WITHOUT ANY CONFIRMATION! Wtf. I didn't violate any regulations. I browsed if there are people had same experience like me. Staff said to them it is because the contest holder didn't complete payment. OKAY so what it has got to do with me? Now i have -3.50$ in account. Stopped using since then. This is $#*!ty

Date of experience: May 29, 2019
Croatia
1 review
0 helpful votes
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Josie G. Rocks!
May 30, 2019

Fantastic experience, fast solution, just what I needed. It was really easy to deal with it and what I got back was great. Thank you Josie!

Date of experience: May 29, 2019
Bangladesh
1 review
0 helpful votes
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Heather is an awesome person!
May 29, 2019

Heather helped me a lot to resolve my issues. She is a great human being with a great personality! A bunch of good wishes for her career.

Date of experience: May 29, 2019
India
1 review
0 helpful votes
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Judith helped me with a problem which I was facing from last 3-4 days and Judith fixed it in a few minutes. Very helpful.

Date of experience: May 28, 2019
KR
1 review
0 helpful votes
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CS from Judith J.
June 1, 2019

Her service was really nice and helpful! She solved problem I am struggling with so fast, which makes me very satisfied. Thank you!

Date of experience: May 28, 2019
Malaysia
1 review
0 helpful votes
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Chef Mr. Beet
May 29, 2019

I had a good conversation with Anastasia. She was patience and kind to look into my problems. She had given me good guidance to resolve my problems.

Date of experience: May 28, 2019
PS
1 review
0 helpful votes
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I was very honored to be in touch with technical support Judith J.
She is solved my problem on that moment because of her.
Thank you very much. I hope this message helps you develop in its field

Date of experience: May 28, 2019
Bangladesh
1 review
0 helpful votes
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Membership Auto Renewal Stop
May 28, 2019

Membership auto renewal was a great problem for my profile then I contacted with freelancer.com help center and I got a helpful help there. Thank you very much for your help.

Date of experience: May 28, 2019
Morocco
1 review
0 helpful votes
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Katie was very helpful! I'm so thankful for her. She took the time to listen to my problem and propose very good solutions that perfectly suited my request.

Thank you Katie for helping me to protect my intimacy by removing my full name from old bids (that appears on google results!).

Date of experience: May 28, 2019
Bangladesh
1 review
0 helpful votes
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Very helpful Phoebe
May 28, 2019

He is very helpful. Helped me a lot. Well wishes. He is the beauty of freelancer.com. Hope he will carry his duty like this. All the best to him

Date of experience: May 28, 2019
India
1 review
0 helpful votes
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Chat with Phoebe
May 28, 2019

I got all the answers pinpoint, he dint waste my time and was knowledgable about the topics I asked for.

Date of experience: May 27, 2019
Morocco
1 review
0 helpful votes
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Making a support review
May 28, 2019

It was a good experience with the Freelancer support, they are kindly understood may kays and the solved that about 5min

Date of experience: May 27, 2019
Virginia
1 review
0 helpful votes
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Eula Freelance support
May 27, 2019

The support specialist was very responsive and gave a detailed response. The support specialist showed a high level of knowledge to my concerns.

Date of experience: May 27, 2019
Pakistan
1 review
0 helpful votes
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Nice Work Place...!
May 29, 2019

Although, the site is good but they deduct a lot of money on each project.
Also, the exchange rate is really poor, like if international rate of dollar is 152, they only give 144.

Date of experience: May 27, 2019