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FreelancerReviews 19,695

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Japan
1 review
0 helpful votes
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I had a great experience talking to Frieda about some information I needed in regards to withdrawal of my funds. Not only did she quickly give me the info, she also arranged the withdrawal within 2 minutes. Tremendous speed. Pleasantly surprised.

Date of experience: June 3, 2019
Pakistan
1 review
0 helpful votes
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Satisfactory support
June 3, 2019

My experience was good as I got support and assistance from the support center. It was really helpful for me and I believe it is a good way to contact support center for further assistance.

Date of experience: June 3, 2019
India
1 review
0 helpful votes
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Outstanding work!
June 3, 2019

Completely answered all my queries, very prompt response. I'm completely satisfied with the help. Thanks a lot for the help! :)

Date of experience: June 2, 2019
Malta
1 review
0 helpful votes
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All thumbs up to Stephanie M
June 3, 2019

After two support chat persons Stephanie M helped me out with my account issue. They were helpful too, but the outcome wasn't as I hoped for. So, if there is a count on thumbs up on name comments, please note mine for this lady. In not more than 10mins issue resolved. Thanks again!

Date of experience: June 2, 2019
RU
1 review
0 helpful votes
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Thnak you for your good help.
June 3, 2019

Oscar J. Is very very helpful support.
I want to keep a long term relationship with him.
I am really happy for his good help.

Date of experience: June 1, 2019
Egypt
1 review
0 helpful votes
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Great help
June 3, 2019

Mrs Anastasia was very helpful with my problem and fixed it within 5 minutes
I opened freelancer after long time and find that my balance is in negative due to an accidentally mistake and now problem solved

Date of experience: June 1, 2019
Canada
1 review
0 helpful votes
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Great help from Jennifer M which make me satisfied with your service and support,
Thank you to freelancer company and the customer service department

Date of experience: June 1, 2019
RU
1 review
0 helpful votes
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He is very kind and I solved all my problem.
I get an account on freelancer recently but i like all services in this site.
Thanks a lot.

Date of experience: June 1, 2019
India
1 review
0 helpful votes
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Lyndon is really the best customer service executive and he goes extra mile to give resolution for our problems, if we need justice then Lyndon is the person that can help to get it. I'm really thankful for the help that I received, he helped me a lot to set things right.

Date of experience: May 31, 2019
Finland
1 review
0 helpful votes
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Got my biddings replenished after explaining situation. Very happy with the customer service now. Thank you!

Date of experience: May 31, 2019
PS
1 review
1 helpful vote
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Rate Freelancer
June 2, 2019

Very Bad Contact Us with Employee in Contact Us in Freelancer and this once with Avery, Freelancer is very Bad site, dont provide the right services,
Very Very Very Bad Site and Contact Us

Date of experience: May 31, 2019
India
1 review
0 helpful votes
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Invoicinvoicee
June 2, 2019

It was a clear resolution of the issue i was facing and I am able to proceed now to take the necessary steps

Date of experience: May 31, 2019
Pakistan
1 review
0 helpful votes
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Excellent job, Anastasia D help me to refund back my project fee which was accidentally awarded by the employer and we cancel the project with mutual assent,

Date of experience: May 31, 2019
Mexico
1 review
0 helpful votes
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Problem solved
June 2, 2019

Very good attention, I liked the details in the information about the problem that Jessica B solved for me. Thank you

Date of experience: May 30, 2019
Kazakhstan
1 review
0 helpful votes
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Excellent job by Jennifer M.
June 2, 2019

Have had very pleasant experience of dealing with Jennifer M. She demonstrated friendly and proffessional approach. The issure resolved quickly to full customer satisfation. Highly recommended.

Date of experience: May 30, 2019
Florida
1 review
0 helpful votes
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Scam for sure
June 2, 2019

I assign one freelancer and many have applied to the same project and charge my account. Even the one that I assign the project to, he disappeared. I have to block my credit card to stop paying them. It is the worst service ever. Do not waste your time or money. By the way, the freelancers are not really experts, I guess they are just trying to learn and maybe this is their first way to learn, I am sure any of us know more than them. Never, never use this server again.

Date of experience: May 30, 2019
Turkiye
1 review
0 helpful votes
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Good
June 2, 2019

Good kind helpful customer support agent. Thank you for assisting in patent. She solved my problem in good manner

Date of experience: May 30, 2019
Turkiye
1 review
0 helpful votes
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Great Service
June 2, 2019

She is being sure that she understands the problem and tries anything to help. Thank you for the great service!

Date of experience: May 30, 2019
Turkiye
1 review
0 helpful votes
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Noah helped me a lot
June 2, 2019

Thanks Noah for providing me such a quick solution. You helped me to solve the problem with my freelancer.

Date of experience: May 30, 2019
Philippines
1 review
0 helpful votes
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Heather was very helpful regarding my concern. She made sure to understand my concern and made a way to resolve it. She was very encouraging, courteous and professional!

Date of experience: May 30, 2019