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FreelancerReviews 19,696

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Quick and effective assistance
June 10, 2019

It was a refund request for project fee deducted by the Freelancer, and they provided me the solution.

Date of experience: June 7, 2019
India
1 review
0 helpful votes
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I come to Eula regarding my concern. I found that she is responsive and give me useful suggestion. Thanks Eula :)

Date of experience: June 7, 2019
Ohio
1 review
0 helpful votes
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Edit Review
June 10, 2019

I got help of Judith J for editing the review. He helped alot and solved my problem. Judith You Rock!

Date of experience: June 7, 2019
Poland
1 review
0 helpful votes
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Great supporter - appreciated
June 10, 2019

Eula delivered best advices she could possible do, unfortunately the problem was much deeper, so now she personaly monitors this technical bug for me! How great of her... outstanding. Thanks again

Date of experience: June 7, 2019
Philippines
1 review
1 helpful vote
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Heather Did It
June 9, 2019

Heather help me reverse some wrong charges.
Thanks Heather, you did good.
Lots of scammers apparently on Freelancer.com so better beware guys.

Date of experience: June 7, 2019
Serbia
6 reviews
8 helpful votes
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Had some issues and they were promptly addressed in the chat. The wait period also was not too long.

Date of experience: June 7, 2019
India
1 review
0 helpful votes
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Help for change phone number
June 9, 2019

It has a very nice experience with freelancer.com support team. He is help for to find my query...

Date of experience: June 6, 2019
RU
1 review
0 helpful votes
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Amazing Support
June 9, 2019

Mr Jessica help me very kindly.
He knows my issue very well and solve it immediately.
Very thanks to him.

Date of experience: June 6, 2019
Peru
1 review
0 helpful votes
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Best support team online!
June 6, 2019

Lydson helped you with my doubts of my last project, and reopened the option to my employeer to leave the review.

Date of experience: June 5, 2019
Portugal
1 review
0 helpful votes
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Freelancer Issue
June 6, 2019

Jessica B. Tried her best to solve my issue, first she tried to give me solutions which could help me with my project issue and at the end she gladly did her best to solve my problem

Date of experience: June 5, 2019
Romania
1 review
0 helpful votes
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Fast and professional, on point, helped me out exceptionally. He is one of the best support guys around here.

Date of experience: June 5, 2019
India
1 review
0 helpful votes
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Problem solve the problem
June 5, 2019

Frieda is very helpful to me. She listened to my problem and solve it. Thank you so much to solve my problem.

Date of experience: June 4, 2019
California
1 review
0 helpful votes
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Great Service
June 5, 2019

Thank you for your good service.
I am glad to get service from freelancer support team.

Highly recommended Jennifer M

Thanks again

Date of experience: June 4, 2019
New York
1 review
0 helpful votes
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Customer Experience
June 5, 2019

Customer Support was very understanding and friendly! Smart and educated about scams and transactions! Love this website!

Date of experience: June 4, 2019
Florida
2 reviews
0 helpful votes
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Issues with the employer
June 5, 2019

Super awesome, Anastasia, Oscar and Carlos helped me with all my issues with the project Greg*******. They answered all my questions and they gave me good advices or tips about how leads this kind of problems in the future.

Date of experience: June 4, 2019
Algeria
1 review
0 helpful votes
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Professional Support
June 4, 2019

I have tried the live chat support for some issues and it was so great with a helpful support agent called debra

Date of experience: June 3, 2019
Philippines
1 review
0 helpful votes
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Good agent
June 4, 2019

Assist me well with my queries, all though not sure how it will be fixed. Please Freelancer fix this soon as possible. Thank you

Date of experience: June 3, 2019
GB
1 review
0 helpful votes
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FIrst of all, the three stars (sort of poor rating) are due Freelancer.com system and "way to manage things", if i had to rate their supporters it would be a full 5 Stars. I've had a chat with Freelancer.com support in regard some money been withdrawn from my credit card without my explicit consensus. The supporters Sharlene V. and Judith J. Answered me almost immediately and were really awesome! Five stars wouldn't be enough. They answered my questions with responsiveness, clarity and above all personality, i didn't feel like chatting with a robot as happens with most of the supporters out there. Sharlene V. and Judith J. Were able to solve all of my issues in no time and with great feedback, at least Freelancer.com has got an awesome and responsive support!

Date of experience: June 3, 2019
Nigeria
1 review
0 helpful votes
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Courteous
June 4, 2019

The freelancer agent I chatted with was Anastasia D. He/she was courteous. He/she was of immense help to me. All my question were satisfactorily answered and I was assisted with relevant links.

Date of experience: June 3, 2019
PS
1 review
0 helpful votes
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Support service from Anastasia
June 4, 2019

Anastasia, she is really friendly and you Kind, patient and good and I hope to talk to her always.
Already are wonderful and responsive

Date of experience: June 3, 2019