On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was a refund request for project fee deducted by the Freelancer, and they provided me the solution.
I come to Eula regarding my concern. I found that she is responsive and give me useful suggestion. Thanks Eula :)
I got help of Judith J for editing the review. He helped alot and solved my problem. Judith You Rock!
Eula delivered best advices she could possible do, unfortunately the problem was much deeper, so now she personaly monitors this technical bug for me! How great of her... outstanding. Thanks again
Heather help me reverse some wrong charges.
Thanks Heather, you did good.
Lots of scammers apparently on Freelancer.com so better beware guys.
Had some issues and they were promptly addressed in the chat. The wait period also was not too long.
It has a very nice experience with freelancer.com support team. He is help for to find my query...
Mr Jessica help me very kindly.
He knows my issue very well and solve it immediately.
Very thanks to him.
Lydson helped you with my doubts of my last project, and reopened the option to my employeer to leave the review.
Jessica B. Tried her best to solve my issue, first she tried to give me solutions which could help me with my project issue and at the end she gladly did her best to solve my problem
Fast and professional, on point, helped me out exceptionally. He is one of the best support guys around here.
Frieda is very helpful to me. She listened to my problem and solve it. Thank you so much to solve my problem.
Thank you for your good service.
I am glad to get service from freelancer support team.
Highly recommended Jennifer M
Thanks again
Customer Support was very understanding and friendly! Smart and educated about scams and transactions! Love this website!
Super awesome, Anastasia, Oscar and Carlos helped me with all my issues with the project Greg*******. They answered all my questions and they gave me good advices or tips about how leads this kind of problems in the future.
I have tried the live chat support for some issues and it was so great with a helpful support agent called debra
Assist me well with my queries, all though not sure how it will be fixed. Please Freelancer fix this soon as possible. Thank you
FIrst of all, the three stars (sort of poor rating) are due Freelancer.com system and "way to manage things", if i had to rate their supporters it would be a full 5 Stars. I've had a chat with Freelancer.com support in regard some money been withdrawn from my credit card without my explicit consensus. The supporters Sharlene V. and Judith J. Answered me almost immediately and were really awesome! Five stars wouldn't be enough. They answered my questions with responsiveness, clarity and above all personality, i didn't feel like chatting with a robot as happens with most of the supporters out there. Sharlene V. and Judith J. Were able to solve all of my issues in no time and with great feedback, at least Freelancer.com has got an awesome and responsive support!
The freelancer agent I chatted with was Anastasia D. He/she was courteous. He/she was of immense help to me. All my question were satisfactorily answered and I was assisted with relevant links.
Anastasia, she is really friendly and you Kind, patient and good and I hope to talk to her always.
Already are wonderful and responsive
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.