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FreelancerReviews 19,694

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Free trial membership (plus)
May 7, 2019

The response from Stanley was very amazing thanks a lot Stanley!

It was great that fast response!

Thanks freelancer!

Date of experience: May 7, 2019
Bangladesh
1 review
0 helpful votes
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Excellent
May 7, 2019

I am happy to get support from him.He help me and give proper solution in my problem.

Finally I am happy with his assistance.

Date of experience: May 7, 2019
Denmark
1 review
0 helpful votes
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Jade D IS AWESOME
May 7, 2019

I really thought noone would understand me, or could help me, but Jade D was so quick to get the hang of what I was saying, and helped me out TONS! I am so freaking happy right now and I want to give Jade D a HUG! So quick to respond and write and was so helpful. 10/10 support experience! GIVE THIS PERSON A RAISE

Date of experience: May 7, 2019
Nevada
1 review
0 helpful votes
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Very good!
May 7, 2019

I have a bug on bid count.
However, I have fixed that soon over chat.
He's very kind for freelancer.
Thanks a lot.

Date of experience: May 7, 2019
Philippines
1 review
0 helpful votes
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Inquiry about Withrawal
May 7, 2019

The agent if very detailed. He/she helps me asap. He/she fix all my concern asap and he/she is polite towards me.

Date of experience: May 7, 2019
Bangladesh
1 review
0 helpful votes
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I RECEIVED GREAT SUPPORT
May 7, 2019

I have received great support from "Claudia". Many many thanks for your assistance. He/she is very helpful and pleasant to communicate with.

Thanks once again

Date of experience: May 7, 2019
Germany
1 review
0 helpful votes
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Help me a lot
May 7, 2019

Awesome, she help me a lot. Fast and nice. Thanks
Freelancer is best in this filed, and their support desk is very useful.

Date of experience: May 6, 2019
New Zealand
1 review
0 helpful votes
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Anastasia D.
May 7, 2019

Anastasia D. Was extremely helpful, patient and got my problem sorted quickly. Excellent customer service.

Date of experience: May 6, 2019
PS
1 review
0 helpful votes
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Very good
May 7, 2019

Stephanie M. Assist me very carefully and have so many quarries but Stephanie M solve my all quarries and help me to know more about freelancer.
Thank you Stephanie M from your help I am more familiar with freelancer.

Date of experience: May 6, 2019
Brazil
1 review
0 helpful votes
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First interaction
May 7, 2019

First interaction with Freelancer.com support via chat about an unresponsive employer.
Stephanie M. Answered all my questions and offered a solution and advice.

Date of experience: May 6, 2019
Serbia
1 review
0 helpful votes
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Frida's support
May 7, 2019

Frida was very helpful. Not only she answered my questions, but she took the time to give me a piece of advice. Highly recommended.

Date of experience: May 6, 2019
India
1 review
0 helpful votes
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Proper Feedback
May 7, 2019

Stephanie M. Was very helpful, I appreciate her patience and knowledge. I am satisfied with all the details.

Date of experience: May 6, 2019
India
1 review
0 helpful votes
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Thanks to Anastasia D.
May 7, 2019

Really Anastasia D. Helped me me alot and Anastasia D. Way of chating awesome
Anastasia D. Cleared all my doubt
And helped me to refund my money in my paypal

Date of experience: May 5, 2019
Pakistan
1 review
0 helpful votes
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Great help
May 7, 2019

He understand what i was asking and guided me and helped me to inform employer that i have make ready PGP key for their internal audit

Date of experience: May 5, 2019
Maryland
1 review
0 helpful votes
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Spam issue
May 7, 2019

I reported a spam message and it was resolved in 2 minutes by Debra E.
Thank you! There's nothing more to add, except it seems that I have to keep typing:-)

Date of experience: May 5, 2019
Florida
1 review
0 helpful votes
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Excellent Customer Service
May 7, 2019

I explained Debra E. About my bad experience with a freelancer, and she helped me so fast... thanks

Date of experience: May 5, 2019
RU
1 review
0 helpful votes
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Very Kind support
May 7, 2019

Great support!
Milano R. Was very kind and clear in solving problems for my account.
Really I think his assistance is very helpful
Thanks a lot

Date of experience: May 5, 2019
Pakistan
1 review
0 helpful votes
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Perfect support by Stanley
May 7, 2019

Stanley is so cooperative and super perfect in assistance and he solved all of my issues, really appreciate his help.

Date of experience: May 5, 2019
Bangladesh
1 review
0 helpful votes
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Excellent service and help me from freelancer
Lyndon S. He help me reject a project while the freelancer is updating
Then the system was not working and i contact help support
Then lyndon chat with me and quickly help me. :)

Date of experience: May 4, 2019
Bulgaria
1 review
0 helpful votes
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Nice support
May 7, 2019

Thank you to Stanley for answering to all my questions. 100% satisfied! Stanley answered all my questions and reassured me that everything was fine

Date of experience: May 4, 2019