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FreelancerReviews 19,694

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very good
May 7, 2019

Very resposnsive. They are always available to help, thanks for your dedication towards your work. Its a great experience.

Date of experience: May 4, 2019
India
1 review
0 helpful votes
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Very Good Support
May 7, 2019

I had some issues with my membership and its was sorted out very quick. Thanks to the support.

I strongly recommend Lyndon S for that

Date of experience: May 3, 2019
Bangladesh
1 review
0 helpful votes
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Jessica B. Support
May 5, 2019

Jessica B. Was given good support to me. Thanks...

Date of experience: May 3, 2019
Colorado
1 review
0 helpful votes
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Customer Service
May 5, 2019

I had a membership question that was addressed quickly, accurately and professionally. My problem was addressed, and I don't have any further questions.

Date of experience: May 3, 2019
Indiana
1 review
0 helpful votes
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Excellent experience
May 5, 2019

My experience was everything I could ask for, Carmen A. Was very nice, and extremely helpful. Very straight forward and fast too I would definitely recommend Carmen to someone else if possible! Thanks again :)

Date of experience: May 3, 2019
Bangladesh
1 review
0 helpful votes
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Great!
May 5, 2019

Thanks for quick help, I got the solution from your support well. Appreciate your help as I do always.

Date of experience: May 3, 2019
Washington
1 review
0 helpful votes
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Test issues..
May 5, 2019

Fast response, amazing, great attitute, and really helpfull. They gave some steps to fix my issue...

Date of experience: May 3, 2019
Illinois
1 review
0 helpful votes
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Oscar's dope!
May 5, 2019

He was quick, knowledgeable and nice. He provided me the info I needed. I look forward to chatting with reps like him all the time

Date of experience: May 3, 2019
Portugal
1 review
0 helpful votes
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Excellent support
May 5, 2019

Solved all my concerns, and made me happy.
Thank you very much for your help.
No length can describe it.

Date of experience: May 3, 2019
Bahrain
1 review
0 helpful votes
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Very Helpful
May 5, 2019

Dana O. Was very helpful in handing my contest issue. She was very professional. Im writing this review to thank her.

Date of experience: May 3, 2019
Pakistan
1 review
0 helpful votes
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It was remarkable.
May 5, 2019

I was just surprise that i was connected to the agent so quickly and he responded me in a very convenient way. Thumbs up!

Date of experience: May 2, 2019
Cambodia
1 review
10 helpful votes
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My account was abruptly canceled. I wasn't even informed about it other than receiving an email saying my milestone payment was returned. So I emailed them to find out why because I genuinely had no idea what the hell was going on. They sent some template saying I violated the terms and conditions and they gave a link to a mile-long terms and conditions page. I followed up trying to find out what I did because whatever it was was unintentional and they never responded. They expect you to memorize their terms and conditions and if you somehow inexplicably violate them, you are purged without explanation.

Date of experience: May 2, 2019
Australia
1 review
0 helpful votes
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Awesome Support Worker
May 2, 2019

I had an issue that was affecting me personally, and katie took initiative and fixed it for me. I accidentally left my trial running for Freelancer, which i didnt even realise i signed up for, i also had no use and didnt make use of any of the benefits it provided. She was prompt on resolving this issue after realising my concern.

Date of experience: May 2, 2019
India
1 review
0 helpful votes
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Mary R. Is so helpful and kind in nature. She helped me to renew my membership plan to plus and give me good discount with satisfactory price.

Date of experience: May 2, 2019
Colombia
1 review
0 helpful votes
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Fee charge misplaced
May 2, 2019

The service from Dana O. Was easy, fast and very useful. She help me with my problem with great easiness.

Date of experience: May 1, 2019
1 review
0 helpful votes
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Great Service
May 2, 2019

Freelancer.com General Support
Katie R. Provided me a Great Service. I am really Satisfied for this service.
Thanks Again.

Date of experience: May 1, 2019
Brazil
1 review
0 helpful votes
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Frieda S.
May 2, 2019

Helped me a lot making me have the bids I deserved by my first plan, was kind and professional answer everything respectfull and nice person would like to meet and take a coffee together.

Date of experience: May 1, 2019
GB
1 review
0 helpful votes
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Thanks to Josie G.
May 1, 2019

He was a great help to me and i really appreciate he is job.
Thanks for Freelancer support team and Josie G.

Date of experience: May 1, 2019
Nigeria
1 review
0 helpful votes
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EXCELLENT SUPPORT.
May 1, 2019

Josie, G., was very professional and understanding, clear communications and patience for my typing.

Date of experience: May 1, 2019
California
1 review
0 helpful votes
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Felt like a premium customer
May 1, 2019

Proper communication, quick responses, issue quickly resolved. I found the person ready to help and took very less time to resolve my problem. Made every effort to quickly complete the work.

Date of experience: May 1, 2019