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FreelancerReviews 19,694

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
Follow Mem M.
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I was reporting a User who violated Freelance.com's rules. The User was a scammer, sheadvitised a position I bid on and she contacted me a day later and requested to take our communication privately and she kept on asking if I had a credit card and she wanted me to provide her with my credit card details and I refused.

I contacted the site chat section and I connected to Barry N. Who resolved this matter within no time and as I write here this user is blocked and her profile has been deactivated. Am glad for prompted action from Barry because this person could scam another person who might not even be aware of her tricks.

Date of experience: April 30, 2019
Bangladesh
1 review
0 helpful votes
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They are awesome
April 30, 2019

The always responce within the shortest time. I think it is very much important to keep good relation with the cliant. Thanks anyway for your fast responce and kind information.

Date of experience: April 30, 2019
Michigan
1 review
0 helpful votes
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Good one
April 30, 2019

Had been patient and really helped me. The Support hear me and was patient and had been awsome during the conversation.

Date of experience: April 30, 2019
Bangladesh
1 review
0 helpful votes
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Bailey is a awesome man.
April 30, 2019

Bailey has great communication magic. He is very important for freelancer.com. He was very helpful to me.

Date of experience: April 29, 2019
Bulgaria
5 reviews
11 helpful votes
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Very bad. A lot of hidden taxes and bad quality freelancers. Also they quickly take your money even if no work is done. Unfortunately it's not that easy to withdraw rest of your money back. Don't recommend.

Date of experience: April 29, 2019
India
1 review
0 helpful votes
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Great to speak to Phoebe C
April 29, 2019

I have very Glad to speak to Phoebe C. She helped me to resolve my long waited issue.

Thank you Again...

Date of experience: April 29, 2019
DO
1 review
0 helpful votes
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All I needed was a refund and Stanely quickly assisted me with my request. It was easy and he was really kind. Thank you.

Date of experience: April 28, 2019
Turkiye
1 review
0 helpful votes
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Perfect
April 29, 2019

Josie G. Is very helpful for my membership cancellation. He was very kind and friendly. He did check my all transactions and took an action to solve my problem. Thank you again.

Date of experience: April 28, 2019
India
1 review
0 helpful votes
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About release of payment
April 29, 2019

She is good at communicating and have a lot of patience and helpful. She helps in every possible way. My employer does not come online and neither releasing my payment.

Date of experience: April 28, 2019
Canada
1 review
0 helpful votes
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That's exactly what I needed.
April 29, 2019

I was very happy with the help and quick assistance that was provided by the online freelancer website, quick and reliable service. Thanks again.

Date of experience: April 27, 2019
RU
1 review
0 helpful votes
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Great support
April 29, 2019

Great support!
I was very pleased to meet Josie G.
Josie was very kind and clear for our business.
Very clear and cool!
Hope to keep a long term relationship with Josie G.
Thanks!

Date of experience: April 27, 2019
Sweden
1 review
0 helpful votes
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I have made the mistake and Stephanie M.
Have helped me to solve the problem and learn from it
Stephanie M. Not only helped me to solve the problem but also provided me with the information and links to prevent me from making similar mistakes again. Stephanie M you made my day.
Thank you the freelancer.com for this incredible support possibility
Best wishes | Igor M* Best day in my life

Date of experience: April 27, 2019
India
1 review
0 helpful votes
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Login issue
April 29, 2019

Stephanie helped me a lot! She is great in solving issues. I would prefer Stephanie for future iterations. Great work! SUPER HERO STEPHANIE!

Date of experience: April 27, 2019
India
1 review
0 helpful votes
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I very less get in touch with the support team, as the platform is quite user-friendly and there is no need to get their help as things are quite smooth and easy. But today, I got into an issue due to my own mistake and Noah was very very supportive to me. I am very thankful to Noah for all the help. Keep up the good work. Highly appreciated.

Date of experience: April 26, 2019
India
1 review
0 helpful votes
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Hourly Job payment
April 28, 2019

Discussed with Stephanie M for the doubts on hourly job payment release. Really so helpful and sort out issue so quickly

Date of experience: April 26, 2019
Morocco
1 review
0 helpful votes
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Good assistance
April 28, 2019

Hi,

I was having an issue with my account ( I cannot send messages to freelancers)

Marina was very helpful person and patient. My issue hase been opened.

Thank you very much

Date of experience: April 26, 2019
Belgium
1 review
0 helpful votes
Follow Nastassia Q.
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The system of payment is super weird as I was charged for releasing one milestone four times with different fees about which I wasn't even informed!
But the support is helpful. Though I m not sure that just good support will change my mind about that service.

Date of experience: April 26, 2019
Pakistan
1 review
0 helpful votes
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Freelancer support team is great!
April 28, 2019

I found freelancer support team very very helpful. Their support agent Stephanie M. Helped me a lot with all of my queries.

Thanks a lot for your help!

Date of experience: April 25, 2019
Australia
1 review
0 helpful votes
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Marina was able to help me immediately with my question and advised me on my options, which I really appreciated. She then also processed the Money Back Guarantee swiftly. I'm so happy about her help to resolve my issue re the contest that I had. She exceeded my expectations!

Date of experience: April 25, 2019
Japan
1 review
0 helpful votes
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Hubert Was A Great Help!
April 28, 2019

Hubert was phenomenal at assisting me with understanding the policies of Freelancer.com. Would love to have him again.

Date of experience: April 25, 2019