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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Eula did a great job here! He helped me a lot. I had trouble finding the right information but he fixed it before I was even blinking!
Well done pal!
I'm tired with my card submitting with bank transaction and Sean helps me lot lot for tell me a way to submit my card with uploading my card front side and back side. This is the easiest way
Thank you
He solved my problem and answer questions. He responds very fast and I'm not waiting too much to get answers. He is a very good and experienced agent.
I had a very kind and helpful assistant. Her name is Jessica B. And all my concerns were solved in less than a minute. Thank you!
I would like to thank Eula R, the support executive of freelancer.com helped me a lot, through Chat assistance within just 30 minutes!
I had been conned by a client and lost a lot of money. During her assistance to solve this issue, I got back my freelancing charges and a gift of 6 months free membership!
It's great Customer support from freelancer.com. Being a loyal customer, I will recommend this platform for freelancers for their career.
I had like a bad experience with my employer and all my money was gone which I earned after 10 days of struggle. But Katie helped me a lot and kept patient through this whole process. Katie answered all my silly questions and literally saved my day.
Good service and professional.
She guided me to know more detail regarding preferred freelancer system.
Thanks.
The service I had was amazing. It was a short and very helpful conversation. I really appreciated the genuine willingness to help me find a solution to my problem.
Oscar was extremely helpful, knowledgeable and prompt in answering all of my queries and or concerns. It was a pleasurable and helpful experience!? Thank you so much!
I noticed another user downloaded my previously uploaded design and then re-uploaded the same file to the exact same contest. I contacted customer service and Eula looked into the matter. They were very helpful. I hope it does get resolved because it is hard enough to win contests with the amount of entries. Eula was very kind and helpful. I appreciate it!
She helped me a lot talking with a simple way to clear the problem to me and take my problem and solved it in a hurry.
He was fast to understand and determined my problem very quickly, he was helpful and approachable.
Thank you!
She helped me clear my doubts. I've been trying to chat with an agent for a while. This was the first successful attempt and she helped me trough it well.
The best site ever nice duport nice occasion its the besy site and very nice smooth i recommend it to other so much i blieve its number one
For the life of me, I got so distressed after a chat with a questionable "employer". As a beginner here, I should've done my part but I got too excited and chatted away without checking his authenticity. Anyhoo, Jennifer was soooo patient with me and delivered all of my concerns with some tips, a bonus to how very helpful she already was. Thank you, Jennifer!
Thanks for doing that. I asked about problem for my account and immediately solved by mr. Oscare.
I appreciate that well
So thanks a lot
I got the answer of my concern quickly from Anastasia
I was experiencing payment delay from the employer, he didn't want to release the last milestone after edited the logo i created for him
And after creating an additional logo for the application
Had support which Stephanie M dealt with - Quick response, very detailed explanation, and she did a great job. Very helpful. Thank you!
This personnel has proven again that this platform is made up of highly competent individuals. Phoebe is such a unique, responsive, relational, and helpful person. I am grateful, you were the one I met. Thanks really appreciate.
I am very much satisfied with his/her support. Very clear an patience with giving support. Obviously giving 5 star rating.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.