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FreelancerReviews 19,696

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Norway
1 review
0 helpful votes
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Outstanding!
June 16, 2019

Eula did a great job here! He helped me a lot. I had trouble finding the right information but he fixed it before I was even blinking!
Well done pal!

Date of experience: June 15, 2019
Sri Lanka
1 review
0 helpful votes
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Card submitting
June 16, 2019

I'm tired with my card submitting with bank transaction and Sean helps me lot lot for tell me a way to submit my card with uploading my card front side and back side. This is the easiest way
Thank you

Date of experience: June 15, 2019
Washington
1 review
0 helpful votes
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Good support
June 16, 2019

He solved my problem and answer questions. He responds very fast and I'm not waiting too much to get answers. He is a very good and experienced agent.

Date of experience: June 15, 2019
Texas
1 review
0 helpful votes
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Amazing Customer service
June 16, 2019

I had a very kind and helpful assistant. Her name is Jessica B. And all my concerns were solved in less than a minute. Thank you!

Date of experience: June 15, 2019
India
4 reviews
1 helpful vote
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I would like to thank Eula R, the support executive of freelancer.com helped me a lot, through Chat assistance within just 30 minutes!

I had been conned by a client and lost a lot of money. During her assistance to solve this issue, I got back my freelancing charges and a gift of 6 months free membership!

It's great Customer support from freelancer.com. Being a loyal customer, I will recommend this platform for freelancers for their career.

Date of experience: June 15, 2019
Pakistan
1 review
0 helpful votes
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Refund issue
June 16, 2019

I had like a bad experience with my employer and all my money was gone which I earned after 10 days of struggle. But Katie helped me a lot and kept patient through this whole process. Katie answered all my silly questions and literally saved my day.

Date of experience: June 15, 2019
Viet Nam
1 review
0 helpful votes
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Very kindness and profesonal
June 16, 2019

Good service and professional.
She guided me to know more detail regarding preferred freelancer system.
Thanks.

Date of experience: June 14, 2019
Canada
1 review
0 helpful votes
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Rate Judith J
June 18, 2019

The service I had was amazing. It was a short and very helpful conversation. I really appreciated the genuine willingness to help me find a solution to my problem.

Date of experience: June 14, 2019
New Jersey
1 review
0 helpful votes
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Oscar was extremely helpful, knowledgeable and prompt in answering all of my queries and or concerns. It was a pleasurable and helpful experience!? Thank you so much!

Date of experience: June 14, 2019
Colorado
1 review
0 helpful votes
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I noticed another user downloaded my previously uploaded design and then re-uploaded the same file to the exact same contest. I contacted customer service and Eula looked into the matter. They were very helpful. I hope it does get resolved because it is hard enough to win contests with the amount of entries. Eula was very kind and helpful. I appreciate it!

Date of experience: June 14, 2019
Egypt
1 review
0 helpful votes
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Excellent person to help you
June 16, 2019

She helped me a lot talking with a simple way to clear the problem to me and take my problem and solved it in a hurry.

Date of experience: June 14, 2019
Egypt
1 review
0 helpful votes
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The fastest one!
June 16, 2019

He was fast to understand and determined my problem very quickly, he was helpful and approachable.

Thank you!

Date of experience: June 14, 2019
Sri Lanka
1 review
0 helpful votes
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Good help
June 16, 2019

She helped me clear my doubts. I've been trying to chat with an agent for a while. This was the first successful attempt and she helped me trough it well.

Date of experience: June 14, 2019
IR
1 review
0 helpful votes
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Its greaat site
June 16, 2019

The best site ever nice duport nice occasion its the besy site and very nice smooth i recommend it to other so much i blieve its number one

Date of experience: June 13, 2019
California
1 review
0 helpful votes
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Jennifer M.
June 15, 2019

For the life of me, I got so distressed after a chat with a questionable "employer". As a beginner here, I should've done my part but I got too excited and chatted away without checking his authenticity. Anyhoo, Jennifer was soooo patient with me and delivered all of my concerns with some tips, a bonus to how very helpful she already was. Thank you, Jennifer!

Date of experience: June 13, 2019
Egypt
1 review
0 helpful votes
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It is an excellent service
June 15, 2019

Thanks for doing that. I asked about problem for my account and immediately solved by mr. Oscare.
I appreciate that well
So thanks a lot

Date of experience: June 13, 2019
Bahrain
1 review
0 helpful votes
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Quick reply
June 15, 2019

I got the answer of my concern quickly from Anastasia

I was experiencing payment delay from the employer, he didn't want to release the last milestone after edited the logo i created for him
And after creating an additional logo for the application

Date of experience: June 13, 2019
Indonesia
1 review
0 helpful votes
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Had support which Stephanie M dealt with - Quick response, very detailed explanation, and she did a great job. Very helpful. Thank you!

Date of experience: June 13, 2019
Nigeria
1 review
0 helpful votes
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Resolution of Pending Fund
June 15, 2019

This personnel has proven again that this platform is made up of highly competent individuals. Phoebe is such a unique, responsive, relational, and helpful person. I am grateful, you were the one I met. Thanks really appreciate.

Date of experience: June 13, 2019
Bangladesh
1 review
1 helpful vote
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Very much satisfying
June 15, 2019

I am very much satisfied with his/her support. Very clear an patience with giving support. Obviously giving 5 star rating.

Date of experience: June 13, 2019