business logo of Freelancer

FreelancerReviews 19,696

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Qasim P.
Unfollow Qasim P.
Share Review
Report Review

As a freelancer for over 2 years on the platform, I earned over 28,000$ on the platform and one random day, I am given an infraction over an unexplained reason and told to contact an email address. I keep emailing for 6 months without any response at all.

Every request on the platform and every twitter message directs to re-email on the same address, there is no response. I have prepaid an years professional membership and corporate membership uptil January 2021 and July 2021 respectively.

The platform gives no support to their top earners and this is the height of unprofessional freelancer servicing.

+2
Date of experience: June 13, 2019
Mexico
1 review
0 helpful votes
Follow Carlos X.
Unfollow Carlos X.
Share Review
Report Review

Nice support
June 13, 2019

Anastacia D. Was very helpful with the situation I presented. It's nice to have this support team on our side

Date of experience: June 12, 2019
Illinois
3 reviews
14 helpful votes
Follow Sergey S.
Unfollow Sergey S.
Share Review
Report Review

Communicating with potential freelancers on this web site is very awkward due to horrible interface design, Anyway, I contracted a freelancer on freelancer.com to make my site audit and deposited the requested amount of money. Instead of the audit, the freelancer gave me a recommendation totally unrelated to my job description - to use social media ads. I requested to cancel my contract and refund me. Approximately 10 days later I received an email from freelancer requesting more funds to continue reviewing the dispute. My advise: stay awa from this company. Use their competition, like upwork.

Date of experience: June 12, 2019
Zimbabwe
1 review
0 helpful votes
Follow natishen G.
Unfollow natishen G.
Share Review
Report Review

Awesome
June 12, 2019

Jade D quickly resolve a problem we had in minutes and it was awesome. I loved the way she/he responded to us.

Date of experience: June 12, 2019
Turkiye
1 review
0 helpful votes
Follow Ebru P.
Unfollow Ebru P.
Share Review
Report Review

Very Good
June 12, 2019

Frida helped me in the shortest way.
But I´m not satisfied with the first agent/case. The agent before had also asked the first and important think of the version but she didn`t and Frida did.
If the first agent did ask the version I had the chance to save my 2 hours for my project and not waiting for any support or trying to follow the solution which me the first agent gave.

Date of experience: June 12, 2019
Egypt
1 review
0 helpful votes
Follow ayman L.
Unfollow ayman L.
Share Review
Report Review

So far great service
June 12, 2019

Thankx for your immediate action- it was great to help me
But still need to create very restricted criteria when you approve programmers or any IT, it was very bad experiences with zero coding (Evgeni V) from Russia
Spoiled 1 year hard work within 24 hrs
Corrupter database, down website, could not recall website, take care never deal with him until understand what IT
My dvises to Evgine V) to study first - this place for serious business not for kids

Great service

Date of experience: June 12, 2019
Bangladesh
1 review
0 helpful votes
Follow Zahanara V.
Unfollow Zahanara V.
Share Review
Report Review

I am freelancer now a days i have many problem to face but they really help me. This side was really fantastic. Specially Anastasia D helps me.

Date of experience: June 11, 2019
North Macedonia
1 review
0 helpful votes
Follow Martin M.
Unfollow Martin M.
Share Review
Report Review

Eula R
June 12, 2019

Eula R from Support team helped me a lot, 5 stars for her:)
Me and my employer had some problems with releasing the milestones, even when the work was all finished. Eula turned on chat in the second I contacted support and helped with explaining the process

Date of experience: June 11, 2019
Illinois
1 review
0 helpful votes
Follow Miranda E.
Unfollow Miranda E.
Share Review
Report Review

Very Helpful
June 12, 2019

I had some issues with the website Freelancer.com (which has some serious predatory tactics). Eula was extremely polite, helpful and very pleasant to talk to. A great interaction overall!

Date of experience: June 11, 2019
New York
1 review
0 helpful votes
Follow Leonardo B.
Unfollow Leonardo B.
Share Review
Report Review

Jessica and Anastasia
June 12, 2019

They provided great customer service. I look forward to hearing back from you guys soon with high hopes on this matter Thank you both!

Date of experience: June 11, 2019
Australia
1 review
0 helpful votes
Follow Tony Q.
Unfollow Tony Q.
Share Review
Report Review

Great job
June 12, 2019

Clear and succinct. The suggestions and links were very helpful. Judith was able to access my accounts and be able to direct me to the appropriate pages on the website.

Date of experience: June 11, 2019
Serbia
1 review
0 helpful votes
Follow Aleksandra R.
Unfollow Aleksandra R.
Share Review
Report Review

Money withdrawal question
June 12, 2019

Adeline C. Was very committed to help me with my concerns and she did helped my. I appreciate her patience and her immediate action. Highest reccommendations for her work. Thank you Adeline C.

Date of experience: June 11, 2019
GB
1 review
0 helpful votes
Follow ghazanfar P.
Unfollow ghazanfar P.
Share Review
Report Review

Supportive
June 12, 2019

Helpful girl. Guide easily and explain everything nicely. Positive, humble.
She guided me complete process which I was struggling.

Date of experience: June 11, 2019
GB
2 reviews
5 helpful votes
Follow Emma J.
Unfollow Emma J.
Share Review
Report Review

I contacted Freelancer support a few times and I was never given a clear answer until today. I was dealing with a difficult employer who I had complained about many times to no avail, however Eula (Eular R) was extremely helpful and actually gave me an answer that helped me cancel the project. I think the freelancer helpline has improved a lot over the past few months (or maybe Eula was just super helpful)

Date of experience: June 11, 2019
Egypt
1 review
0 helpful votes
Follow Adam E.
Unfollow Adam E.
Share Review
Report Review

Anastasia D was great
June 12, 2019

Professional, Quick and direct.my issues were resolved and i happy with the service. Thanks Anastasia D

Date of experience: June 11, 2019
India
1 review
0 helpful votes
Follow Lalit Y.
Unfollow Lalit Y.
Share Review
Report Review

Thank you so much for your help
June 11, 2019

Thank you for your help, I am very happy to chat with you now my all questions are solver from your help. Thank you

Date of experience: June 11, 2019
Indonesia
1 review
0 helpful votes
Follow Indra D.
Unfollow Indra D.
Share Review
Report Review

My Experience with Anastasia D
June 11, 2019

Anastasia has helped me a lot in verification, I already able to deposit my fund through the web now, really satisfied?

Date of experience: June 10, 2019
India
1 review
0 helpful votes
Follow Kaushik O.
Unfollow Kaushik O.
Share Review
Report Review

Valid Account Info
June 11, 2019

Checked how my account is violating freelancer rule.As I got notification from Freelancer about it. But was not able to find out the cause for it.

Date of experience: June 10, 2019
Viet Nam
1 review
0 helpful votes
Follow Thuy C.
Unfollow Thuy C.
Share Review
Report Review

Support about memeberhip
June 11, 2019

I have problem abour membership, and they refund for me as courtesy. Thank Jennifer M for help me process my problem

Date of experience: June 10, 2019
California
2 reviews
0 helpful votes
Follow Mary G.
Unfollow Mary G.
Share Review
Report Review

Asking for project help
June 11, 2019

I have a problem with a freelancer not responding and Merril was able to help with my options. This was my first project and things were not as smooth as I had originally thought.

Date of experience: June 10, 2019