Emma J.

I contacted Freelancer support a few times and I was never given a clear answer until today. I was dealing with a difficult employer who I had complained about many times to no avail, however Eula (Eular R) was extremely helpful and actually gave me an answer that helped me cancel the project. I think the freelancer helpline has improved a lot over the past few months (or maybe Eula was just super helpful)

I ordered on August 2nd, didn't arrive for a month. I emailed numerous times, phoned and even messaged on instagram what happened to my order and didn't get a response for weeks.
When I demanded a refund they finally dispatched my clothes, however it took another month! When they finally arrived it took an extra week because they hadn't printed my address properly so my package was held in a dispatch centre hours away while they found my correct address.
It finally arrived but only had half of the items I ordered! So I emailed again and asked for the rest of my package, it was 'Dispatched' immediately to arrive in three days. It has now been two weeks. I have given up.
I also ended up finding the exact same items on some Vietnamese website for much cheaper, it turns out they just buy things cheaply from Asian brands then resell them for 4x the price.
The stuff is so nice, and I saved up a lot of money to go on a splurge there but it has given me nothing but hassle and I've spent ovr £100 on Items that didn't arrive which were intended as presents. Would not recommend.