As a freelancer for over 2 years on the platform, I earned over 28,000$ on the platform and one random day, I am given an infraction over an unexplained reason and told to contact an email address. I keep emailing for 6 months without any response at all.
Every request on the platform and every twitter message directs to re-email on the same address, there is no response. I have prepaid an years professional membership and corporate membership uptil January 2021 and July 2021 respectively.
The platform gives no support to their top earners and this is the height of unprofessional freelancer servicing.