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FreelancerReviews 19,697

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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You are awesome jannifer M.
June 20, 2019

I have never ever experience service like this. She is wonderful to solve our issue and i love it, she detailed each and every thing and teach us, how we can avoid our future issue... love you jannifer M... thanks

Date of experience: June 18, 2019
Australia
1 review
1 helpful vote
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Fixed it
June 20, 2019

Jessica B - Fixed the problem and was easy to deal with. A ++++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: June 18, 2019
Japan
1 review
0 helpful votes
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Dedicate Support
June 20, 2019

Anastasia D is the best support member that I had meet ever been before. He was very kind and dedicated. I hope that the business of the Anastasia D is growing greatly in the future.

Date of experience: June 18, 2019
Canada
1 review
13 helpful votes
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Learning Disability
June 20, 2019

I have a learning disability in which you would conciser my speed in English, slightly below average.

That saying I am very well developed in proper procedure in writing in the English language. I dare go as far to say that my English ability and creativity is high above average.

This leads into the 'Freelancer Exams'. For this purpose we will be talking about the exam ' US English 1 '. It has a time span of five minutes. The questions are easy as can be; due to my slight dyslexia I have gotten into a good habit of re-reading and double checking my grammar to ensure 100% satisfaction for others and myself. The outcome of all this is that I am unable to let people know on my profile I am adept in this skill. ( You can look back at the chat log to see that when I in fact do start typing, I am fast and efficient in what I am typing / saying.)

To further develop your company + I would say greatly increase traffic, income, users both active and registered, along with the name Freelancer associating in the help of those like myself.

There have been many great minds that have walked this world, ones who think completely different but can get the same or better outcome and shaped it for the better. Let Freelancer become a worlds first for really helping creative minds with a disability get their name out there and get paid!

Quick You Never Know:
I would love to help develop and have many great ideas on how to efficiently help specific disability's. Contact the email address linked to this feedback if you wish to go in depth on working together.

Date of experience: June 18, 2019
Philippines
1 review
0 helpful votes
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Jade - Best Customer Supper Ever!
June 18, 2019

Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.
Jade D. Helped me alot. Please raise her salary.

Date of experience: June 18, 2019
Pakistan
1 review
0 helpful votes
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I had an issue with withdrawing payments and contacted Freelancer support via chat. The support staff were very prompt and helpful with helping me with my concerns.

Date of experience: June 18, 2019
Georgia
1 review
0 helpful votes
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Amazing, smart and very helpful
June 18, 2019

He helped me a lot to resolve serious conflict issues. He is been an amazing customer service i really like the way he treat customers, Merril G is the man.

Date of experience: June 17, 2019
Hong Kong
1 review
0 helpful votes
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Helpful
June 18, 2019

Oscar J. Helped me to solve the payment issue. He was very helpful. Problem was solved in 15 minutes.

Date of experience: June 17, 2019
Mexico
1 review
0 helpful votes
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Nice help
June 18, 2019

It was great to be helped by Anastasia. She was very kind and helpful. I definitively recommend her for a promotion.

Date of experience: June 17, 2019
New Jersey
1 review
0 helpful votes
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Help with fraud charges
June 18, 2019

Anastasia was helpful with investigating and directing the info on several fraudulent charges to the correct department.

Date of experience: June 17, 2019
Singapore
1 review
0 helpful votes
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Frieda was knowledgable and able to answer all my questions, and help me resolves payment issues. Appreciate his/her help.

Date of experience: June 17, 2019
Bangladesh
1 review
0 helpful votes
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Helpful
June 17, 2019

Anastasia D was so helpful and responsive. I got my question answered so nicely and quickly. The conversation was so helpful for me.

Date of experience: June 16, 2019
Pakistan
1 review
0 helpful votes
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Lyndon S. Is very kind, very easy and clear chat conversation with Lyndon S.
I am very thankful to Lyndon S. For helping me and guiding me, Thanks again

Date of experience: June 16, 2019
Philippines
1 review
0 helpful votes
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Concern resolved
June 17, 2019

Anastacia assisted me well. My payment method details was already updated. I am glad that the previous card information was already removed from the system.

Date of experience: June 16, 2019
California
1 review
1 helpful vote
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Was not sure what to expect
June 19, 2019

Maybe I misunderstood how the site worked. I thought by requesting a business card and letter design I could provide some basic information and a direction and I would get recommendations and a design I could use to print cards. I was asked to provide example designs I liked, example logos, examples of everything I was hoping to receive. I might as well go to MOO if I need to provide all that. I tried, but it just did not work for me.

Date of experience: June 16, 2019
India
1 review
0 helpful votes
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Good support
June 17, 2019

Anasthasia assisted me on support and It was great. The issue got resolved in couple of minutes. Great experience. Highly recommend

Date of experience: June 16, 2019
Hong Kong
1 review
0 helpful votes
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It was best service.
June 17, 2019

I had very good time.
Thank for she's best service.
I want to talking with her whenever.
She is very good assitant.

Date of experience: June 16, 2019
Colombia
1 review
0 helpful votes
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Support on questions
June 17, 2019

Merril was very professional and helped me with my doubts, thumbs up!
She came relatively fast after I requested some help and she not only answered my questions, but gave me her point of view.

Date of experience: June 16, 2019
Algeria
1 review
0 helpful votes
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Anastadia D. Was quick to solve my problem and briefly explained why it happened. Highly recommended

Date of experience: June 16, 2019
Kenya
1 review
0 helpful votes
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Thank you for resolving my issue as swift as possible. You response to dispute is pretty fast. The support is really friendly and informative too

Date of experience: June 16, 2019