On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was worried about my membership plan and my deduction related to this plan but after the talk, I feel relieved
Помощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличная
It was nice talking to Eula from freelancer. He/she really understand my problem and solved the issue without teasing me.
Thanks alot.
I am co ordinating with the eula for one of my issue and she was giving her best support as much as she can. She was make my experience Terrific with the Freelancer...
Thanks EULA to make my experience Excellent with Freelancer...
Eula was great. He was clear and helpful. He helped me in a few minutes, and we fixed the problem in no time.
My project was removed and Phoebe activated it again, so, she helped me to clear situation, of course, I am happy
I was helped by Jennifer M. And I am very happy with the service. She was polite, understanding and very precise in her solutions.
Thank you!
Stephanie M, provide me good support, I really appreciate her help, Thanks a lot Stephanie M. She gives answers to all my questions and i am happy with all answers.
I have been using freelancer for 6 years.
Suddenly they restricted my account and after 6 days they closed.
I asked why.
But they didn't reply at all.
I sent many emails to solve the issue but nothing.
So I created a new account and had a live chat with their support team.
But they just told me "wait, wait, wait".
I waited for 10 days as they said, but nothing until now.
They closed the new account.
I am a founder of superdorx.
I hate freelancer.com really!
God you guys helped me out as I was so much in trouble but got immediate response and helped me out in a quick manner glad who guys help me over here
Anastasia helped me very quick in a proper way. I'm satisfied with her chat to me and I appreciate her.
I would like to mention how satisfying i am after talking to [ Judith J], was so helpful, explained the problem in a very good way and helped me with everything i need
Until i am creating my account as freelancer i made a mistake. I clik on "je veux embaucher" and i change the type of my account by the help of the assistant Jessica B. I want to say thank you for the details, the links and specially for quick answers.
Nice Anastasia, Thanks, Great Help! Anastasia has helped in My membership plan price clarification.
Nice Anastasia, Thanks, Great Help! Anastasia has helped in My membership plan price clarification.
Lovely, clear and easy to talk to. Couldn't have asked for better customer service.
My issue was resolved within 2 minutes and am very happy.
Response was fast but it seemed that people were going to any lengths to saying whatever they needed to, to get the job. One person went so far as to try and get me to send her my book so that she could rewrite it for me in a professional manner.? A bit insulting I needed a watercolor illustrator for my children's book not web design.
Fast reply for my concern. Took a 2 minutes to reply to my question, thanks a lot.
Fast reply for my concern. Took a 2 minutes to reply to my question, thanks a lot.
Phoebe C. Is Very humble.
Issue resolved... Thanks...
Freelancer.com is very convenient for getting talented freelancers.
I really appreciate your help and recommend freelancer platform.
Anastasia D is best support person of freelancer.com as I experienced very rude behavior persons here but Anastasia D was great.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.