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FreelancerReviews 19,699

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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I was worried about my membership plan and my deduction related to this plan but after the talk, I feel relieved

Date of experience: June 22, 2019
Ukraine
2 reviews
0 helpful votes
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Помощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличнаяПомощь отличная

Date of experience: June 22, 2019
Pakistan
1 review
0 helpful votes
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Helpful & Understanding
June 22, 2019

It was nice talking to Eula from freelancer. He/she really understand my problem and solved the issue without teasing me.
Thanks alot.

Date of experience: June 21, 2019
India
1 review
0 helpful votes
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Best Exerience with the EULA
June 22, 2019

I am co ordinating with the eula for one of my issue and she was giving her best support as much as she can. She was make my experience Terrific with the Freelancer...
Thanks EULA to make my experience Excellent with Freelancer...

Date of experience: June 21, 2019
Argentina
1 review
0 helpful votes
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Great help
June 22, 2019

Eula was great. He was clear and helpful. He helped me in a few minutes, and we fixed the problem in no time.

Date of experience: June 21, 2019
Serbia
1 review
0 helpful votes
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Phoebe is great help
June 22, 2019

My project was removed and Phoebe activated it again, so, she helped me to clear situation, of course, I am happy

Date of experience: June 21, 2019
India
1 review
0 helpful votes
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I was helped by Jennifer M. And I am very happy with the service. She was polite, understanding and very precise in her solutions.

Thank you!

Date of experience: June 21, 2019
India
1 review
0 helpful votes
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Stephanie M, was Superb
June 22, 2019

Stephanie M, provide me good support, I really appreciate her help, Thanks a lot Stephanie M. She gives answers to all my questions and i am happy with all answers.

Date of experience: June 21, 2019
Japan
1 review
5 helpful votes
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I have been using freelancer for 6 years.
Suddenly they restricted my account and after 6 days they closed.
I asked why.
But they didn't reply at all.
I sent many emails to solve the issue but nothing.
So I created a new account and had a live chat with their support team.
But they just told me "wait, wait, wait".
I waited for 10 days as they said, but nothing until now.
They closed the new account.
I am a founder of superdorx.
I hate freelancer.com really!

Date of experience: June 21, 2019
India
1 review
0 helpful votes
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God you guys helped me out as I was so much in trouble but got immediate response and helped me out in a quick manner glad who guys help me over here

Date of experience: June 20, 2019
Australia
1 review
0 helpful votes
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Anastasia helped me very quick in a proper way. I'm satisfied with her chat to me and I appreciate her.

Date of experience: June 20, 2019
Egypt
1 review
0 helpful votes
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Very helpful
June 22, 2019

I would like to mention how satisfying i am after talking to [ Judith J], was so helpful, explained the problem in a very good way and helped me with everything i need

Date of experience: June 20, 2019
Tunisia
1 review
0 helpful votes
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Great help.
June 22, 2019

Until i am creating my account as freelancer i made a mistake. I clik on "je veux embaucher" and i change the type of my account by the help of the assistant Jessica B. I want to say thank you for the details, the links and specially for quick answers.

Date of experience: June 20, 2019
India
1 review
0 helpful votes
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Nice Anastasia,
June 20, 2019

Nice Anastasia, Thanks, Great Help! Anastasia has helped in My membership plan price clarification.
Nice Anastasia, Thanks, Great Help! Anastasia has helped in My membership plan price clarification.

Date of experience: June 19, 2019
Australia
1 review
0 helpful votes
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Anastasia D.
June 20, 2019

Lovely, clear and easy to talk to. Couldn't have asked for better customer service.

My issue was resolved within 2 minutes and am very happy.

Date of experience: June 19, 2019
California
1 review
0 helpful votes
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Not what I was looking for.
June 20, 2019

Response was fast but it seemed that people were going to any lengths to saying whatever they needed to, to get the job. One person went so far as to try and get me to send her my book so that she could rewrite it for me in a professional manner.? A bit insulting I needed a watercolor illustrator for my children's book not web design.

Date of experience: June 19, 2019
France
1 review
0 helpful votes
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Fast reply to my concern
June 20, 2019

Fast reply for my concern. Took a 2 minutes to reply to my question, thanks a lot.
Fast reply for my concern. Took a 2 minutes to reply to my question, thanks a lot.

Date of experience: June 19, 2019
Pakistan
1 review
0 helpful votes
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Project Fees charges
June 20, 2019

Phoebe C. Is Very humble.

Issue resolved... Thanks...

Date of experience: June 19, 2019
RU
1 review
0 helpful votes
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Very helpful assistance.
June 20, 2019

Freelancer.com is very convenient for getting talented freelancers.
I really appreciate your help and recommend freelancer platform.

Date of experience: June 19, 2019
Pakistan
1 review
0 helpful votes
Follow Umar N.
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Best support person ever
June 20, 2019

Anastasia D is best support person of freelancer.com as I experienced very rude behavior persons here but Anastasia D was great.

Date of experience: June 18, 2019