business logo of Freelancer

FreelancerReviews 19,928

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Ireland
1 review
0 helpful votes
Follow Breifne Z.
Unfollow Breifne Z.
Share Review
Report Review

Finance / Invoicing Issue
February 18, 2020

Excellent, clear and professional. Very helpful member of staff in Ashton D. He solved my problem almost immediately.

Date of experience: February 18, 2020
India
1 review
0 helpful votes
Follow Dipankar H.
Unfollow Dipankar H.
Share Review
Report Review

Employer Unresponsive
February 18, 2020

I needed some help from freelancer guy, which he helped me a lot and quick respond. Thank you

Date of experience: February 18, 2020
Germany
1 review
0 helpful votes
Follow Sky M.
Unfollow Sky M.
Share Review
Report Review

Good support!
February 18, 2020

Ashton was good! Thanks, thanks, thanks, thanks, thanks, thanks.

Date of experience: February 18, 2020
Pakistan
1 review
0 helpful votes
Follow Ammar I.
Unfollow Ammar I.
Share Review
Report Review

Great!
February 18, 2020

Wonderful. Although i took a while to get connected to the support agent, but then it was fantastic. Thank you!

Date of experience: February 17, 2020
California
1 review
6 helpful votes
Follow Jack M.
Unfollow Jack M.
Share Review
Report Review

Freelancer.com is the wrost job site for both of clients and Freelancers all over the world.
They are all thieves and have the wrost support service.
They restrict my account for a month and they said they did not know when my account could be updated.
Even they did not tell me why my account was restricted.
And then last time, they close my account which had $800 funds and 2 big project on going.
I have lost about $3000 on this company...
Very very bad company, this company should be destroied by Rocket and Tanks and Fire!
Let's do not work with them!
If you work with them, you will be lose your money and time surely.
Damn it!

Date of experience: February 17, 2020
Ukraine
1 review
1 helpful vote
Follow Denys Z.
Unfollow Denys Z.
Share Review
Report Review

GOOD
February 18, 2020

Rhian C is good employeer in freelnacer.com
Rhian C is good employeer in freelnacer.com
Rhian C is good employeer in freelnacer.com

Date of experience: February 17, 2020
Louisiana
1 review
0 helpful votes
Follow Tracie O.
Unfollow Tracie O.
Share Review
Report Review

Great Customer Assistance!
February 17, 2020

I had an awesome experience with Customer Service Representative Ashton D. She was very patient, attentive and knowledgeable about the freelance process and policy. Thank you Ashton D.!

Date of experience: February 17, 2020
Washington
1 review
0 helpful votes
Follow c E.
Unfollow c E.
Share Review
Report Review

Fee refund
February 17, 2020

All went well not sure I need to add anything more

Date of experience: February 17, 2020
India
1 review
2 helpful votes
Follow Maria V.
Unfollow Maria V.
Share Review
Report Review

Feedbac
February 20, 2020

Even after I physically closed all those tickets that were in open mode, I received reminder msg again from you which is not correct. If you want, I can suggest how it can be done easily but not this time I have many points to tell you. I have some important work which I need to complete it right now. I keep on noting down the deficiencies in freelancers which I will share with you one day. Please bear with me till then. Have a nice time.

Date of experience: February 17, 2020
PS
1 review
0 helpful votes
Follow Mohannad Y.
Unfollow Mohannad Y.
Share Review
Report Review

He has a great style of help and always makes me excited about contacting support in case of any problem

Date of experience: February 16, 2020
NL
1 review
1 helpful vote
Follow Abhi D.
Unfollow Abhi D.
Share Review
Report Review

One thing I really love about the Freelancer portal is that they have an awesome service! You do need to be a bit careful while assigning a project to Freelancers as not always you get great quality. However even if you face issues, their support team will be happy to resolve.
Highly recommended!

Date of experience: February 16, 2020
Pakistan
1 review
1 helpful vote
Follow Mohammad A.
Unfollow Mohammad A.
Share Review
Report Review

Freelancer.com is the best platform of its category. I just had a small matter and they took no time in finding me a support agent who guided and help me through everything. Excellent site. It provides opportunities for everyone. I have to withdraw my funds yet but so far, it has been smooth.

Date of experience: February 16, 2020
Pakistan
1 review
0 helpful votes
Follow habib W.
Unfollow habib W.
Share Review
Report Review

Helpfull chating
February 16, 2020

It was so helpful and also solved my issue. I was so worried about that but now i am relaxed because of this guy. Thanks

Date of experience: February 16, 2020
Yelena M.
New York
1 review
0 helpful votes
Follow Yelena M.
Unfollow Yelena M.
Share Review
Report Review

Unauthorized Charge
February 16, 2020

Rhian helped me to figure out the best way to deal with this situation. Since the charge was pending, the best advice was to wait and come back again. Thank you Rhian!!!

Date of experience: February 15, 2020
Canada
1 review
0 helpful votes
Follow Sehaj M.
Unfollow Sehaj M.
Share Review
Report Review

Satisfied
February 16, 2020

The associate answered all the queries aptly and accurately.

Date of experience: February 15, 2020
Utah
1 review
0 helpful votes
Follow Sukanta H.
Unfollow Sukanta H.
Share Review
Report Review

Awesome Exeprience
February 16, 2020

Its my first time I have used Freelancer support system. It was amazing.

Date of experience: February 15, 2020
Bangladesh
1 review
0 helpful votes
Follow Mashrur A.
Unfollow Mashrur A.
Share Review
Report Review

Nice Service
February 15, 2020

Service was very helpful to solve my issue. The service agent, guided me step to step to solve the issue without any hesitation.

Date of experience: February 14, 2020
Florida
1 review
0 helpful votes
Follow alexandra I.
Unfollow alexandra I.
Share Review
Report Review

I reactivated with freelancer.com recently and am glad i've done so. The postings are good, and your support staff has been most helpful on the occasions i have needed help/guidance as i maneuver and familiarize myself again with you.

Date of experience: February 14, 2020
Azerbaijan
1 review
0 helpful votes
Follow Fidan O.
Unfollow Fidan O.
Share Review
Report Review

Awesome support
February 14, 2020

The support was nice and helpful, did everything possible to keep me happy

Date of experience: February 14, 2020
PS
1 review
0 helpful votes
Follow mohammed D.
Unfollow mohammed D.
Share Review
Report Review

Fast
February 14, 2020

Fast in response and fix half of my problem and waiting for the next half

Date of experience: February 14, 2020