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FreelancerReviews 19,928

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

California
1 review
5 helpful votes
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I had a Freelancer do a project for me, and it was a fairly big charge. Ultimately worth the money as the Freelancer did a great job.

In the end, Freelancer.com took all of my money, but refused to give it to the Freelancer. They wanted me to take a photo with my government issued ID, a verification number, and an official bill with my current address. They already have all of my credit card info. Ultimately enough confidential info to steal my identity. Even if this site is to be trusted. Data breaches happen all of the time. I refuse to give this to them, they keep the money, and the freelancer is high-and-dry.

Was the Freelancer scammed out of his due payment? I don't know, but the only one to get paid the whole amount is the company.

Date of experience: February 14, 2020
California
1 review
0 helpful votes
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Refund
February 14, 2020

The refund is being processed. Hopefully it will be as I have asked.

Date of experience: February 14, 2020
Argentina
1 review
0 helpful votes
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Nice and fast support
February 13, 2020

They gave me support quickly, effectively and concretely depending on the problem I had, thanks to that support I now understand much more how freelancer works

Date of experience: February 13, 2020
Serbia
1 review
0 helpful votes
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Payment method
February 13, 2020

Agent Ashton D. Helped me a lot by giving me the right information regarding payment methods.
Very kind, professional. All praise for the agent Ashton D.

Date of experience: February 13, 2020
New York
1 review
0 helpful votes
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Recent experience
February 13, 2020

Short and to the point, got the response I needed.

Date of experience: February 13, 2020
India
1 review
0 helpful votes
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Excellent service.
February 16, 2020

Excellent service via reyana really helpful I am satisfied with great great support. Thank you reyana for your fast and great support

Date of experience: February 13, 2020
Bangladesh
1 review
0 helpful votes
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Marry, she is very fast at response and helped by in-lighting all the necessary quarries. Thank you very much Marry.

Date of experience: February 13, 2020
Egypt
1 review
0 helpful votes
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Talk with Japhet
February 16, 2020

I would like to thank Japhet for his help that he brought me, He is helpful and has stayed with me until he resolved the issue

Date of experience: February 13, 2020
Malaysia
1 review
0 helpful votes
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Helpful chat with Janine
February 16, 2020

The chat history was used to shorten the chat, which I appreciated. My issue was quickly checked and a solution was offered rapidly. Very helpful!

Date of experience: February 12, 2020
Romania
1 review
0 helpful votes
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Răspunsuri utile
February 13, 2020

Am căruț câteva informații în ceea ce privește utilizarea platformei freelancer și mi s-au oferit răspunsuri clare, în timp util!

Date of experience: February 12, 2020
Pakistan
2 reviews
4 helpful votes
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Thanks to Eula
February 13, 2020

I would like to thank Eula R. Eula was very corporative and possess great problem-solving skills. Thanks again.

Date of experience: February 12, 2020
Greece
1 review
0 helpful votes
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Help Desk Review
February 13, 2020

I would like to mention that i had a problem with my account. The site's service (the name of the person who assisted me is "Eula") has been superb. Very quickly they solved my problem online. Eula was very kind, patient and willing to help me, even if my problem was something that could cause problems to Freelancer. Really satisfied with their Help Desk service!

Date of experience: February 12, 2020
Morocco
1 review
0 helpful votes
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Thanks
February 12, 2020

I would like to thank Ashton D for his help that he brought me

Date of experience: February 12, 2020
India
1 review
0 helpful votes
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Talk with Ashton
February 12, 2020

He is helpful and has stayed with me until he resolved the issue completely. It was a good experience working with me.

Date of experience: February 12, 2020
New York
1 review
0 helpful votes
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Reversal Of my payment issue
February 12, 2020

Dear, Josie G! Of Freelancer Support team.
Very appreciate. I am really glad that you solve my issue.
Highly recommend you on Freelancer Support Team!

Date of experience: February 11, 2020
Portugal
1 review
0 helpful votes
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Very helpful
February 12, 2020

They solved my situation in the best possible way, were quick and extremely helpful

Date of experience: February 11, 2020
Tunisia
1 review
0 helpful votes
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Thank you Mr Hachiro for your quick response, you helped me resolve the problem quickly.
I like very much this professional attitude.

Date of experience: February 11, 2020
Philippines
1 review
0 helpful votes
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Appreciate for the immediate response by Chat support.

I am not comfortable installing a Team Viewer apps as advised by an employer. Seems not saf since he can see my personal files.

Thanks a lot.

Date of experience: February 11, 2020
Egypt
1 review
0 helpful votes
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Helpful assistant
February 11, 2020

That was very helpful, and the assistant was very patient

Date of experience: February 10, 2020
Serbia
1 review
1 helpful vote
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Great help from Ralph M.
February 11, 2020

Ralph M. Was very helpful and gave me al the necessary information so I could
See my advantages of this step in my freelancer life.
Would always recommend him.

Date of experience: February 10, 2020