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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had a Freelancer do a project for me, and it was a fairly big charge. Ultimately worth the money as the Freelancer did a great job.
In the end, Freelancer.com took all of my money, but refused to give it to the Freelancer. They wanted me to take a photo with my government issued ID, a verification number, and an official bill with my current address. They already have all of my credit card info. Ultimately enough confidential info to steal my identity. Even if this site is to be trusted. Data breaches happen all of the time. I refuse to give this to them, they keep the money, and the freelancer is high-and-dry.
Was the Freelancer scammed out of his due payment? I don't know, but the only one to get paid the whole amount is the company.
They gave me support quickly, effectively and concretely depending on the problem I had, thanks to that support I now understand much more how freelancer works
Agent Ashton D. Helped me a lot by giving me the right information regarding payment methods.
Very kind, professional. All praise for the agent Ashton D.
Excellent service via reyana really helpful I am satisfied with great great support. Thank you reyana for your fast and great support
Marry, she is very fast at response and helped by in-lighting all the necessary quarries. Thank you very much Marry.
I would like to thank Japhet for his help that he brought me, He is helpful and has stayed with me until he resolved the issue
The chat history was used to shorten the chat, which I appreciated. My issue was quickly checked and a solution was offered rapidly. Very helpful!
Am căruț câteva informații în ceea ce privește utilizarea platformei freelancer și mi s-au oferit răspunsuri clare, în timp util!
I would like to thank Eula R. Eula was very corporative and possess great problem-solving skills. Thanks again.
I would like to mention that i had a problem with my account. The site's service (the name of the person who assisted me is "Eula") has been superb. Very quickly they solved my problem online. Eula was very kind, patient and willing to help me, even if my problem was something that could cause problems to Freelancer. Really satisfied with their Help Desk service!
He is helpful and has stayed with me until he resolved the issue completely. It was a good experience working with me.
Dear, Josie G! Of Freelancer Support team.
Very appreciate. I am really glad that you solve my issue.
Highly recommend you on Freelancer Support Team!
They solved my situation in the best possible way, were quick and extremely helpful
Thank you Mr Hachiro for your quick response, you helped me resolve the problem quickly.
I like very much this professional attitude.
Appreciate for the immediate response by Chat support.
I am not comfortable installing a Team Viewer apps as advised by an employer. Seems not saf since he can see my personal files.
Thanks a lot.
That was very helpful, and the assistant was very patient
Ralph M. Was very helpful and gave me al the necessary information so I could
See my advantages of this step in my freelancer life.
Would always recommend him.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.