business logo of Freelancer

FreelancerReviews 19,930

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Serbia
1 review
1 helpful vote
Follow Mileta L.
Unfollow Mileta L.
Share Review
Report Review

Great help from Ralph M.
February 11, 2020

Ralph M. Was very helpful and gave me al the necessary information so I could
See my advantages of this step in my freelancer life.
Would always recommend him.

Date of experience: February 10, 2020
India
1 review
0 helpful votes
Follow Taki O.
Unfollow Taki O.
Share Review
Report Review

I had issues regarding handover
February 10, 2020

Ashton d. Told me that they will contact the contest holder today, hopefully i will riecive my price.

Date of experience: February 10, 2020
Bangladesh
1 review
0 helpful votes
Follow Kamal U.
Unfollow Kamal U.
Share Review
Report Review

Excellent
February 10, 2020

Ashton was great, he answered my question and eager to help in the future.

Date of experience: February 10, 2020
Utah
1 review
0 helpful votes
Follow Jacob P.
Unfollow Jacob P.
Share Review
Report Review

Deposit refund problem
February 11, 2020

Jessica B is very kind and helped me a lot. I asked her several questions and she solved all my concerns.
Thanks again for your support, Jessica

Regards,
Jacob

Date of experience: February 10, 2020
District of Columbia
1 review
0 helpful votes
Follow Jovan J.
Unfollow Jovan J.
Share Review
Report Review

Perfect
February 10, 2020

I am pleased with the charting with support team.
They have sincerely responded to my late response.
Thanks for your hard work. Sincerely.

Date of experience: February 10, 2020
Lebanon
1 review
0 helpful votes
Follow Bilal S.
Unfollow Bilal S.
Share Review
Report Review

Great service
February 11, 2020

I had an issue with changing my email. After I verified my email using a phone number sms, I did not know that I should verify it using the email as well. Support guided me through this.

Date of experience: February 10, 2020
Bangladesh
1 review
0 helpful votes
Follow Monjajul G.
Unfollow Monjajul G.
Share Review
Report Review

Very helpful.
February 9, 2020

All is Great.
They help me for change my review.
Many thanks.

Date of experience: February 9, 2020
Bangladesh
1 review
0 helpful votes
Follow Aktarul i.
Unfollow Aktarul i.
Share Review
Report Review

Translation
February 10, 2020

I translate any language I have and translate them at other times so I'm looking for a client who didn't work for me at my expense.

Date of experience: February 9, 2020
Mexico
1 review
0 helpful votes
Follow Fidel T.
Unfollow Fidel T.
Share Review
Report Review

Paypal withdraw problem
February 9, 2020

Rhian C is a very friendly and excellent freelancer.
Thank you again for this help.
Honor to freelance support!

Date of experience: February 8, 2020
Bangladesh
1 review
0 helpful votes
Follow Abdul G.
Unfollow Abdul G.
Share Review
Report Review

Corporate Membership.
February 8, 2020

The staff helped me a lot. Their language is very easy to understand. Many thanks to Freelancer.com

Date of experience: February 8, 2020
California
1 review
0 helpful votes
Follow Rey J.
Unfollow Rey J.
Share Review
Report Review

Rihan C really helped!
February 8, 2020

I had an issue with the Verification and Rihan was great about giving me what I needed to get it done! Nice work!

Date of experience: February 7, 2020
Spain
1 review
0 helpful votes
Follow victor l.
Unfollow victor l.
Share Review
Report Review

Cust support janine has been really helpful and solved our issue on the spot, thanks a a lot for the assistance!

Date of experience: February 7, 2020
Australia
1 review
0 helpful votes
Follow Danielle B.
Unfollow Danielle B.
Share Review
Report Review

I inadvertently hit 'send' too soon on an employer review and Janine helped me via Freelancer's chat window online, to add in the rest of my review. Quickly satisfied. Thanks, Janine. :)

Date of experience: February 6, 2020
Pakistan
1 review
0 helpful votes
Follow Muhammad Q.
Unfollow Muhammad Q.
Share Review
Report Review

To the right direction
February 6, 2020

I got email against one bid and user was asking to deposit money against his project as security fee. It seems fishy and i contact customer support. He guide me properly and took evidence to forward concerned team to take action on it.

Date of experience: February 6, 2020
Bulgaria
1 review
0 helpful votes
Follow Vyara M.
Unfollow Vyara M.
Share Review
Report Review

Great support
February 8, 2020

Thank you for the great support regarding client not answering! Rayana E. From Freelancer.com Support Team was very fast and helpful.

Date of experience: February 6, 2020
Pakistan
1 review
0 helpful votes
Follow Ahsan I.
Unfollow Ahsan I.
Share Review
Report Review

Good response
February 8, 2020

It was a good experience. The customer care agent was fast and solved my problem in minutes. I appreciate it.

Date of experience: February 6, 2020
Sushmita P.
India
1 review
0 helpful votes
Follow Sushmita P.
Unfollow Sushmita P.
Share Review
Report Review

I had many doubts, how to work in freelancer... Support team helped me knowing who are authentic employers and who are fraud employers...how to be paid safely through freelancer and guided that all communication should be within freelancer only.. Anyone asking to talk outside freelancer should be avoided for safety reasons.

Date of experience: February 5, 2020
Canada
1 review
0 helpful votes
Follow Sina P.
Unfollow Sina P.
Share Review
Report Review

Macall from verified
February 5, 2020

Very Very Helpful and polite^_^ thanks for introducing verified freelancer program and being patient with me

Date of experience: February 5, 2020
Argentina
1 review
0 helpful votes
Follow Guillermina B.
Unfollow Guillermina B.
Share Review
Report Review

The support from Freelancer is always helpful, however, I'd like to thank Eula R. For her constant help whenever I reach her.

Date of experience: February 5, 2020
Argentina
1 review
0 helpful votes
Follow santiago Q.
Unfollow santiago Q.
Share Review
Report Review

Problems with the fee
February 5, 2020

The freelancer's support team solved my problem in a efficiently way. Thanks!

Date of experience: February 5, 2020