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FreelancerReviews 19,931

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Viet Nam
1 review
0 helpful votes
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Good Services
February 5, 2020

They explain and help me understand what I should and shouldn't do on Freelancer. They help me has a job and income

Date of experience: February 4, 2020
Canada
1 review
0 helpful votes
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Josie was kind, patient and answered all of my questions promptly.

Date of experience: February 4, 2020
Serbia
1 review
0 helpful votes
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Ashton D.
February 5, 2020

The Support was great. Ashton D. Was extremely helpful with the project issue I had, solved it in a second, and moreover, he did more than he was asked and basically did a favor to me. Thank you very much.

Date of experience: February 4, 2020
Italy
1 review
0 helpful votes
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Geat job
February 4, 2020

I am very satisfied with the Freelancer intervention who quickly resolved the case with the consultant

Date of experience: February 4, 2020
India
1 review
0 helpful votes
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Alexander L. One of the best person i found here in freelancer.com in 9 years. He solved issue and explained everything in better way.

Date of experience: February 3, 2020
PS
1 review
0 helpful votes
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Rhian C
February 2, 2020

Hello,
I would say that I make a chat session with Rhian C; and it was very helpful for me.
Very nice person.
Keep it up like that.

Date of experience: February 1, 2020
Indonesia
1 review
0 helpful votes
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I complained through live chat to the freelancer team and jessica have helped me with the immediate response and she solved my problem by transferring my money back right away

Date of experience: February 1, 2020
Maryland
1 review
0 helpful votes
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Good work
January 31, 2020

It was my great pleasure working with the support team. The support team is very knowledgeable and they solved the issue that I was having. I am very happy that I got to work with the talented people at freelancer even if it was for a bit. Thank you all so much for your help on this!

Date of experience: January 31, 2020
India
1 review
0 helpful votes
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Celestine D.
January 30, 2020

She deserves my 5 stars. I believe this is my 3rd time helped in 2 occasions. Really appreciate it. :)

Date of experience: January 30, 2020
India
1 review
0 helpful votes
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Awesome Guy Ashton!
January 30, 2020

I have discussed with him and response me quick and clearly. I really appreciate him

Date of experience: January 30, 2020
India
1 review
0 helpful votes
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This was my first complain to Freelancer and was solved well by Janine P. I am thankful of her and Freelancer.

Date of experience: January 30, 2020
Uzbekistan
1 review
0 helpful votes
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Thanks
January 30, 2020

Very helpful, thanks for your assistance. I hope my issue will be resolved

Date of experience: January 30, 2020
Bangladesh
1 review
0 helpful votes
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Hi, I read your project details carefully. I can do your work perfectly I am SEO and Social Media Marketing expert. My main target is customer satisfaction.

Date of experience: January 29, 2020
Texas
1 review
0 helpful votes
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It was good
January 30, 2020

Good service, Customer Care Rep helped me with concern. I am happy.

Date of experience: January 29, 2020
Tunisia
1 review
0 helpful votes
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Very helpful staff
January 29, 2020

I really appreciated thank you freelancer staff (Dana)
Thank you to dana to assist me the experience was really good

Date of experience: January 29, 2020
France
1 review
0 helpful votes
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Perfect support
January 29, 2020

Very good support, attentive and flexible. I can only recommend the freelancer team!

Date of experience: January 29, 2020
South Africa
1 review
0 helpful votes
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Noelle review
January 29, 2020

Noelle helped me with a problem I had with an incorrect membership subscription. Noelle was excellent and very understanding!

Date of experience: January 29, 2020
Germany
1 review
0 helpful votes
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Chat with Noelle F.
January 29, 2020

She was very helpful in attending to all my queries.

Date of experience: January 29, 2020
RU
1 review
0 helpful votes
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Janine P. Is very kind and reliable support member.
And I think Freelancer.com is the best helpful online job websites.
All of Freelancer support team are working for us.
Thank you very much.

Date of experience: January 29, 2020
India
1 review
0 helpful votes
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Best Support I Have Come Across.
January 28, 2020

The best support i have ever received from any site. He was so responsive and solved the issues on then nd there.
He has sense of approaching an individual and skill to explain things. He convinced me with just one logical msg.
Keep It Up. Thanks a lot.

Date of experience: January 28, 2020