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FreelancerReviews 19,924

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,152
value
1,002
shipping
679
returns
768
quality
1,006
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Chat review
February 24, 2020

Awesome. Thank you so much for the help. It is really appreciable and helpful..

Date of experience: February 23, 2020
District of Columbia
1 review
0 helpful votes
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Debra E. Was helped with the problem and fixed perfectly
I am very glad to meet him in freelancer support thanks Freelancer support team

Date of experience: February 23, 2020
AE
1 review
0 helpful votes
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Rate for supporter
February 23, 2020

She/he answered all my question perfectly and solved my problems completely.

Date of experience: February 23, 2020
India
1 review
0 helpful votes
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Quick Response, Finished within minutes
February 23, 2020

Quick Response, Finished within minutes. Understood the issue properly without much deliberation.

Date of experience: February 21, 2020
Bangladesh
1 review
0 helpful votes
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Thanks for your help
February 23, 2020

Amazing support. Thanks for helping me, sir. Quick with the answers and solutions and very forthcoming, Freelancer support is always there for me. I am satisfied and happy

Date of experience: February 21, 2020
Austria
1 review
0 helpful votes
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Quick with the answers and solutions and very forthcoming, Freelancer support is always there for me. I am satisfied and happy to know that I have an opportunity to show my quality knowing that it will eventually be appreciated.

Date of experience: February 21, 2020
India
1 review
0 helpful votes
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I had an issue with the freelancer. He was rude and not doing the work as discussed. Also, he asked me to release the milestone without completing the work. I had a chat with the freelancer support Janine. P assured me that my money is safe and secure. I'm waiting for the dispute to be closed fairly.

Date of experience: February 20, 2020
India
1 review
0 helpful votes
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Very Helpful
February 21, 2020

The executive was very quick and helpful. I got the solution to my problem very easily.

Date of experience: February 20, 2020
North Macedonia
1 review
0 helpful votes
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I got charged from my credit card for a monthly fee even though I wasn't using my freelancer account. I immediately opened the freelancer support center, and I got assigned to Eula. She fixed my issue right away, and my funds were given back instantly. Thanks Eula.

Date of experience: February 20, 2020
Andorra
1 review
0 helpful votes
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Funds withdraw
February 21, 2020

Amazing, he was so attentive and easy going.
I had a problem, and I stopped using my account with a premium subscription open. They charged me and Freelancer returned it to me. Thanks

Date of experience: February 20, 2020
Pakistan
1 review
0 helpful votes
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The General Support service was very helpful and the response was quick.
I got the help and info I required in seconds.
I needed help with an account that clearly felt strange since they contacted outside the website.

Date of experience: February 20, 2020
Canada
2 reviews
9 helpful votes
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I hired a freelancer to create my unique website, and this freelancer was highly recommended by the freelancer website, he had great reviews. After hiring this freelancer for the project worth $20,000CDN, I created the down payment milestone of $4,500CDN and released it as agreed. The project was supposed to take 6 months, 2 months into the project I asked for an update and sample of the front end design. The freelancer sent me screenshot of the concept. It had looked great so far, 3 months later, I asked the freelancer how much more he had done, and he advised me he was behind and had another 4-5 months of work. Another 3 months go by, nothing from freelancer. I tried to contact freelancer and never responded. I contacted Freelancer.com customer service, and was told that the freelancer I hired, his account was terminated for violating their site guidelines. Well that's very nice, what the hell about my project and money. Well freelancer.com pretty said that it was my problem and they were not responsible, only thing they did was credit my account the transaction fee they changed me of $300. In other words I lost $4,200 and got nothing in return, and I've never heard from the developer again. So word of advice, freelancer.com will not protect you against fraudulent developers on their platform. Very very sad

Date of experience: February 19, 2020
Nigeria
1 review
0 helpful votes
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Freelancer support
February 19, 2020

The response was fast, under 24 hours. The person who attended to me was patient, explained carefully. Was good.

Date of experience: February 19, 2020
North Carolina
1 review
9 helpful votes
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Support is awful
March 20, 2020

Someone signed up using my email address. Freelancer.com can't figure this out. The "verify your email address" message means nothing. I did not verify, but I'm still getting so many messages. Their support team is baffled and can't comprehend how to possibly correct this. I'd hate to see how they handle a complex issue.

Date of experience: February 19, 2020
RU
1 review
0 helpful votes
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Thanks for Janine
February 19, 2020

Janine is very comfortable and familiar to help freelancers.
He tell me perfectly for all issue I want to know in field of rewards and project complete

Date of experience: February 18, 2020
Chile
1 review
0 helpful votes
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Super efficient
February 18, 2020

Fixed my problem in less than 10 minutes.

He is really professional!

Date of experience: February 18, 2020
Bangladesh
1 review
0 helpful votes
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Thank You Ashton
February 18, 2020

Ashton D. Is a professional and nice guy. I will highly recommend him.

Date of experience: February 18, 2020
Ireland
1 review
0 helpful votes
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Finance / Invoicing Issue
February 18, 2020

Excellent, clear and professional. Very helpful member of staff in Ashton D. He solved my problem almost immediately.

Date of experience: February 18, 2020
India
1 review
0 helpful votes
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Employer Unresponsive
February 18, 2020

I needed some help from freelancer guy, which he helped me a lot and quick respond. Thank you

Date of experience: February 18, 2020
Germany
1 review
0 helpful votes
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Good support!
February 18, 2020

Ashton was good! Thanks, thanks, thanks, thanks, thanks, thanks.

Date of experience: February 18, 2020