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FreelancerReviews 5,586

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Singapore
1 review
0 helpful votes
Follow Harish K.
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I would like to tell my experience. Is when a fake employer accepted all bids, and no response for the project. But freelancer charged fee deduction of the percentate from the project price., freelancer can charge fee., but the employer should pay for the milestone. Then we can pay the fee, but for fake employers, and dummy employer, we are getting burning our pockets with the fee.

I hope its a bit hard. And suffering like this.

Date of experience: December 4, 2012
California
2 reviews
6 helpful votes
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There's just two things wrong with freelancer.com. First, the front end of their accounting process is a bewildering maze of tabs and subtabs. Good luck figuring out what you actually paid for - they take the money out of your account as soon as you award a bid. Secondly, every freelancer I hired used their lack of English to weasel out of finishing their projects and there's no recourse to argue the fact. Stay away from freelancer.com, you'll find yourself mired in a nightmare.

Date of experience: November 30, 2012
RU
1 review
14 helpful votes
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This web site is scam. I honestly completed work for one of the projects on their website and received $150 to my account balance on freelancer.com. But I couldn't withdraw the funds - they just cancelled withdrawal request. I contacted their support and they said that my customer issued chargeback and that's why they cannot give me my money. BUT MY WORK WAS ALREADY SENT TO THEIR CUSTOMER and he is using it FOR FREE NOW. I then started to work on another project for $200. I received payment for that project. But again failed to withdraw it. This time they said that they cannot process my withdrawal because my "customer has issues with his account". After I asked how issues with my customer's account relate to this if he already transferred payment to my account I did not receive any clear explanation. Their support is horrible. They always refer you to another department, team, etc. Why me as a customer should care about their company's internal structure? Why I cannot just receive clear explanation. So, the result is - they stole $300 from my account. I do not recommend work on freelancer.com under any circumstances. Avoid this scammers.

Date of experience: July 30, 2012
Slovenia
1 review
32 helpful votes
Follow Nikolaj M.
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Be carefull, they are SCAM. I opened account for our legally registered company, hire one person for one work and put $150 in milestone. Day after this they immediately suspend our account with $200 in full balance, after I provide ID from me and they still refuse to reinstate account with our money in. They need to reply/if 2-3 days, before I upload funds in account they reply in less than 1hr always. They can not require any ID from own customers as they don't have this in terms of service and they are not any type of bank.

THEY JUST WANT THAT YOU UPLOAD FUNDS AND THEN YOU WILL NEVER SEE IT AGAIN, I already call my bank for Chargeback so I will not have loss, but il never again use it!

FREELANCER.COM SCAM REVIEW

Date of experience: June 28, 2011
24 reviews
151 helpful votes
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Rentacoder is good for certain types of software development projects - I've used Rentacoder several times and have had mostly good experiences. These are my takeaways:

- Make sure the project deadlines are well-defined. Coders have a tendency to over-promise and therefore projects can drag on and on unless you set strict deadlines and stick to them. Rentacoder's dispute resolution system works well so don't be afraid to use it.

- Complicated projects are hard to manage remotely. Small, simple projects work best on Rentacoder.

- Rentacoder ratings are generally correct. If someone is highly rated, they are usually capable and responsible.

- Prices are generally cheap on most projects so it can make sense to give bonuses for extra work or to incent your coder to finish more quickly.

- Rentacoder prices are generally a lot lower than using a software development firm and can even be lower than using an India-based firm since coders are typically bidding as independent contractors.

- Try to find coders that have had experience doing precisely what you are looking for (you can read this in their profiles).

Hope this is helpful.

Date of experience: May 20, 2008