FreelancerReviews 5,586

Worst experience is that they have not authentic payment gateway. Client upload payment in freelancer.com via paypal or credit card. Client released payment after getting work but after sometime client reversed the payment via paypal or credicard. Even these payments are done from freelancer.com account. Then freelancer.com should take responsibility for payment. Client reversed my $300 from freelancer.com. freelancer.com staffed deducted these $300 from my account and told me we don't take responsibility. If they don't take responsibility then why they charge project fee or gold membership cost $49. All other things are okay but too risky too work here.

Why do they limit the account when you have money in the account? Why don't they limit the account when you have no money? They would ask you for various documents including passport, pan card etc, address proof etc, and also a clear photo of you holding the id card. Then they would reject your submissions without explaining the reason. They are expecting that id card texts should be visible... Bull$#*!! They are only scamming people.

Update: problem solved. Thanks to Marcus at Freelancer.com Support
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Hi, i started freelancing on freelancer.com a few months ago. At 1st i thought there system works like any other freelancing website. Where you charge monthly fees to bid and then they get a commission from the employer payments.

Recently, i have been scammed twice on the website by fake projects from fake clients that urge me to accept their project as soon as possible once i accept. freelancer.com charges me %10 fees on each project. This happen to me in 3 projects from 2 clients and i just discovered it yesterday when i found my balance with them $-564 instead of $0.00.

I contact them and they said that they charge the freelancers for getting them with the client even if the client did not go with the project, canceled it or closed it or render unresponsive to your messages.

I decided today to not use them again.

They are a SCAM.

I had an account at rentacoder, which later changed to vworker - recently vworker was transfered to Freelancer, including my account balance.

Rentacoder was quite good, vworker less, but Freelancer is as close to scam as i can be.

I have used an insanity of time in finding a skilled coder for a simple job in html and css - but bidders turn out to be middlemen, contractors, false bidders, or/and not what they claim to be.

Trying to find a freelancer and inviting to the project, after three attempts, where they all decline from the project, its clear something is going on - bit by bit Freelancer empties my account in fees - lately I found that I had a premium membership of 24.95 USD, even I havnt signed up for any membership - so I expect they will draw this amount any day now.

My account balance transfered from vworker, I dont expect to get my money back. I dont expect to get any work done.

Probably when Freelancer have emptied the account balances they got from vworker, they will start yet another company with new name, transfer the balances, empty the accounts into their own pocket - etc etc etc.

So freelancer.com, stay clear - they ARE a scam.

That web site is awful. Support is zero always changing the support person. For example you create a ticket and sent, next time new guy comes and respond you without reading previous subjects and they are generally copy-paste from text file. Because I am getting always same messages.

Weak of system. There are many bugs and they do not care about the bugs they are looking a way to add new features. For example you can write person X on chat window but your message shown on person Y, Z...
LoL it is so funy. I love to use their system when I want to laugh... :)) )

If you are looking really for a job please use more professional systems...

Thanks

Freelancer.com is truly a scam site.
After my first withdraw request they limited my account and asked for some documents, I uploaded that documents and my account verified but after that every time that I requested a withdraw they canceled my withdraw and supports are just like a robot that just says click on this link, after some days they limited my account again for no reason and again the support system wasn't responsible for that.
I uploaded the documents again and a message appears that we will review this documents in 48 hours, but they didn't, some days passed and I saw no response from them, and also every time they closed my ticked and did not answered
They just stole 500 usd from my account!

This site is real scam. I had an account there and i worked there for 6 months and i got rated 18th there. It was all things ok but about one month ago they blocked my account suddenly for 2th time. I contacted with support but they answered like a robot, "click on this link", " please feel free to contact us". I asked them to say why you blocked my account while i sent you all documents that you asked? Please give me a reasonable reason? Is it a big wish? But they repeated their $#*!y stupidly answers. I said i'm a programmer, i know how can i click on a link and find verification center. Don't know. But i didn't got any reasonable reason and i lost about $218 there.

Serious WARNING To all the Internet users: Stay away from this website. It's a pure SCAM.

They have blocked my money in the account and don't allow me to withdraw. My withdrawal requests are being cancelled one after another.

I've created 2 tickets and sent more than 30 emails to the support department(if you can call it support) but they never got back to me and never explained why they have blocked(stolen) my money.

They close all the tickets and don't have any intention to reply my messages at all. Also, their chat support operators are very irresponsible and impolite.

I'm thinking of taking a legal action against this SCAM company.

STAY AWAY FROM freelancer.com OR YOU WILL LOSE YOUR MONEY.

I was open an account several weeks ago and i posted my first job. I have offices in Manila, Frankfurt/Main and London for web development. Sometimes when we overloaded with work we hire freelancers. I hired a freelancer for a translation job and paid the money to freelancer that they can pay her. U know what happen? After they paid the girl the limited my account and the account from the freelancer girl. We did a verification but they were asking to many private stuff. I told freelancer that is privacy. So what they did. The suspended the freelancer account and i got my money back on my freelancer account. Yeah u thinks is all ok! Haha now the $#*!ing story began. They told me after 48 hours my account is open and i can transfer my money to my paypal. But after more than 130 hours nothing happens. Freelancer.com is a big scam! They take money from clients and u never get it back! Thats how freelancer.com make money!
No more in my life the big scam freelancer.com!

I am working some years with Guru and Elance and i never had one problem with them! So guys when u dont want to lost your money and waste your time open an account on Elance or Guru or Odesk. But please not freelancer.com!

I have the same bad experience as a lot of other users. I signed a Paypal billing agreement to pay a worker I hired through freelancer.com. And now, more than 1 year later, they all of a sudden started to automatically charge my Paypal account for a paid membership I never asked for.

I have not used my account for over a year and now they start stealing my money by abusing the billing agreement.

Over a year ago I found a great coder and a great designer through freelancer.com and I was a happy customer. Until this happened! So be warned before you sign a billing agreement with them!

Firstly, I just started using it frankly, and this is my first job I posted. However, I sent a milestone payment to the awardee and he never received it. I have since reposed the job and awarded it back to him and sent another milestone payment of the same amount for him to get started on my job. I received a call minutes after I made the first deposit asking me to verify that I was the person sending the money. So I felt secure from that point. However, now i'm trying to locate the first milestone that seems to be floating around in cyberspace, so that it can be redeposited to my account but I cannot find a phone number to call to sort this out.

In addition to that my Paypal account was debited for $17 and there seems to be a subscription that I didn't sign up for for $4.95 monthly to use the site.

Has anyone been successful at reaching them by phone?

Totally oriented towards their profit and doesnt care about customers.

Their email support is one of the worst I've seen in the past 15 years of using internet. They just respond like they have a match to play and like they have a target to achieve by responding within 2-3 hours of receiving my questions. Then the response I get on almost all of the tickets is incomplete. Then, I have to have at least two more rounds of emails so that I can get what I need. They truly truly lack proper professional approach and customer support. Imagine if companies were giving support like this in an airplane, or imagine if Apple was giving this kind of support? Can you imagine? I cannot.

They introduce new features affecting business. The sole purpose of the features is so that they make more money.

The website has payment/milestone problems.

My account was never credited the amount paid by the customer, and the website (freelancer) so far is not doing a lot to correct this.

The worst is that the website is saying everywhere "Released" (as paid) but the tally is far from the amount due and I wasn't in debt with them.

If you try to contact the Help system, they are coming with a story (regarding the amounts) different from what is appearing online on your account. Even more puzzling.

I became a member of freelancers.com when my dormant rentacoder.com account was first taken over by vWorker and then freelancer.com.

As I say my account was dormant and Rentacoder does not charge a membership fee - they make their money on the commission from the deals.

Without warning freelancers.com have taken $54 as a membership fee which they say they are entitled to as I associated a PayPal account with them to make payment to a worker for a project. At not time have they advised me that a membership fee would be due with their takeover of the Rentacoder / vWorker sites.

I cannot recommend a site that has this sort of underhand practise.

FRAUD!

I've been charged for 100$ just for winning a project where a client never shown, there were no any warnings or me being agree with this condition, sure they do have agreement according to which they actions are legit, but it just unfair! Also they said that they could help to resolve any issue but in fact they stay aside saying that they just introduce you to employer and they don't care what happened next, it's their's official policy:

Project fees are non-refundable whether a project is complete, incomplete, cancelled or re voked. This serves as the introduction fee for the employer and the freelancer. It is likewise for the purpose that contact details would be allowed to be given by both parties immediately. Our role as an online venue is already fulfilled when the the employer and freelancer meet, agree on and work on a project.

Note that Freelancer.com is an online venue for employers and freelancers to meet and work on a project. What will happen upon acceptance of the project is beyond our scope of support neither do we get involved in the transactions and interactions between employers and freelancers. It's our part to introduce the two parties but the project's success still lies only between the employer and freelancer.