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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Freelancer is one of the worst freelancing companies I have ever worked with as an employer. I am spending a lot of money outsourcing projects and I thought I could try outsource some tasks on Freelancer too.
Bad Idea.
Freelancer is full of hidden fees and they charge you $2 here and $2 there.
One of the freelancers failed to deliver the task I've assigned to him. Freelancer.com wanted me to actually pay them a small amount of money to resolve this issue. Note that the task cost was $25. I gave $10 upfront and Freelancer.com charged me another $3 as a fee for the job(!?) WTF?
In total I was charged $13 and my task is not completed yet.
I contact freelancer.com about this, but, nothing.
They are not answering my messages
Stay away from them..
I didn't have any bad experience with Freelancer.com until 2 weeks ago when they declined my withdrawal request. I was awarded a project, worked for the employer and received milestone payment of $5000 USD. After that when I attempted to withdraw my money, they declined my withdrawal, worst of all, my account was limited. I submitted all necessary documents. Funny thing is that though they accepted all my documents, my account is still limited so that I cannot withdraw my money. Now they are saying, there are issues with milestone payment of my employer.So my account remains LIMITED for their apparently funny MILESTONE PAYMENT which means nothing at all. I cannot really trust Freelancer.com anymore and recommend anyone. They can make you suffer with your hard earned money, Customer support is slow resolving issues. Anyways, I will see the END of it and update you guys, still hoping they will realize their wrong business model.
Hello ForexCraze, Marcus of Freelancer.com here. I would like to know if your account limitation and withdrawal issue has already been addressed. If not, please send me an email with your username at marcusc@freelancer.com and I will have my Tier-2 team assist you. Thank you.
Worst site I have ever seen regarding Freelancing business. Have been there for quite long time, Very soon going to leave it.
Two recent scenarios
1. Just recently one of my project payment has been reversed due to reason that client did violation of TOS of FL. It happened after around 14 days of project completion and even Feedback was also provided. All money was taken back from my account. I lost the Project Fee as well in this case.
2. I was awarded a project by a client and Project fee was taken from my account, but then client became unresponsive, and I have not received any reply from them for around 10 days now. Here again, I have lost the project award fee.
FL reversed the payment which has been made to my Account, and It was my money and without my consent, it was taken out, that is really great.
FL really need to improve its site structure otherwise its going to loose market very soon with all these loop holes, which favors employers and nothing for Freelancers.
Proof also attached.
Thanks
Hello Dan, my name is Marcus and I'm from Freelancer.com. I regret to hear that you had a payment reversal issue with two of your employers. Would you be able to send me an email at marcusc@freelancer.com with your username? I'll have someone from my team check on your issues and see what we can do. Thank you.
I would like Marcus C. [Freelancer Rep] to respond on the following question:
What's this new stupid Freelancer.com policy that is forcing users to put their own images (face) on their profile photos? No logos or other images allowed otherwise your bid amount will be lowered and after that the account closed / suspended.
Do you think that is normal to get my bids restricted while I have my ongoing paid premium subscription? Meaning you're lowering my bid amount (because I do not have my face photo on my profile) which I'm PAYING for every month!
And do not bother to respond that other images might be subject to copyright, this would be silly response.
Also, you well know Freelancer is running a kind of survey on the dashboard that you will be pointed to every time you log in. General questions like "how you like freelancer" or bla la bla - seem acceptable but this new question I see now on the screen "WHAT'S YOUR SKYPE USERNAME?"
Are you kidding me? How far can you go with these nonsenses?
ASX listed company should act "friendlier" than you do.
Hi there Shayann, thank you for your feedback about the changes we have implemented about the user's profile. We have changed our quality guidelines to better capture the talent on our site. Your profile page is the first thing employers see when considering you for a job, and your profile picture is a big part of it.
Moreover, aside from uploading a picture of yourself, you have the option to a logo that will represent you and/or your company. It just has to be visually appealing and relevant to your work specialization so as to be appealing to your target market.
As for the bid restriction you received, I will have to check on your account first to understand what has happened; thus, please send me an email at marcusc@freelancer.com with your username.
Lastly, the poll questions seen on the Dashboard Page is non-compulsory. If you're not comfortable in answering it, you have the freedom to do so.
Again, we appreciate your thoughts about the recent changes in our site. I hope to hear from you so I can address your other concerns. Thank you.
Freelancer refused my PayPal refund of $247.89. The programmer's work got me PERMANENTLY SUSPENDED FROM MY AMAZON. I CANNOT USE THE PROJECT I PAID FOR!
You also changed the information ON MY ORIGINAL JOB: https://www.freelancer.com/projects/HTML.1-Javascript/Amazon-Payments-Advanced-API-Integration.html
It now appears that the work was never done!
You refused the PayPal refund AND you took the funds from my programmer and are keeping them. WHY DIDN'T YOU REFUND ME?
The four payments I made to Freelancer are as follows:
*******@xxx.xom $3.37
*******@xxx.com $56.57
*******@xxx.com $1.08
*******@xxx.com $186.87
Total refund is: $247.89
Beverly Wolf
*******@yahoo.com
USA
Hi there Bev, Marcus here. Thank you for the email you've sent. Feel free to update our email thread if you need further assistance.
I have been with Freelancer for a bit now and have had a horrible experience. I have been designing for 10 years and have done a lot of real world work, but the only real work I had on freelancer required me to contact the person outside of FL.com. Other than that all it is are people who want stunning designs for 25-50 dollars, and then say things like "stupid American" I have had a contest holder choose another design then use my png anyway. I will not be using this service OR recommend it.
Hello John, it is good to know that you have utilized the site the showcase your skills, though, it is unfortunate to hear the experience you had with the employers on the site. You have mentioned about an issue with an employer who have used your work even though they have awarded the contest to another designer. I wish to further investigate this and see what I can do to rectify it for you. Please send me an email at marcusc@freelancer.com. I would love to hear more about your experience as it will help us in improving our services. I will wait for your email.
I don' suppose I can select a negative star. Site not operable on 10 computers I have access to between win xp, 7 I submitted for refund of serI don' suppose I can select a negative star. Site not operable on 10 computers I have access to between win xp, 7 I submitted for refund of services they emailed me said they know the site doesn't work on many computers refused to refund paypal also decided to side with them on membership fee as the fee has nothing to do with them being able to provide a service as advertisedvices they emailed me said they know the site doesn't work on many computers refused to refund paypal also decided to side with them on membership fee as the fee has nothing to do with them being able to provide a service as advertised
Hi Ken, this is Marcus and I'm one of the Tier-2 representatives of Freelancer.com. Send me an email along with your username and the details of your issue about your PayPal refund request as well as the inability to access the site. My email address is marcusc@freelancer.com. I look forward to your email so I can immediately investigate what has happened and see what we can do to solve it. Thanks.
Terrible company, no support, basically stole money from me. Everyone be careful - they are it thief's.
Hello Ruth, Marcus of Freelancer.com here. I would like to understand your issue and be able to help you in rectifying it. Please shoot me an email at marcusc@freelancer.com with your username and details of your issue. I hope to hear from you, Ruth. Thank you.
Yesterday I awarded a project to freelancer. His requirement was to set a 50% milestone and release before he starts. Based on his reputation I decided it is safe to proceed, so I released the milestone payment. Today when I try to login I see that my account is closed? Doesn't this look very suspicious... I award the project. I release the milestone. My account is closed. I am out of the system and of my money!
On what ground? What is the reason to be closed? No answer - just some vague "for security reasons". Stay AWAY from FREELANCER.COM = SCAM
I had some complication on Freelancer.com
I was sharing my email address with clients (in private messaging box)
For them to send me their files as they can not send files in the contest handover.
Would that cost me a problem like suspension?
To be taken in consideration that I necessarily need my funds to be withdrawn within 3 weeks for living purposes.
How can I prevent my account from suspension?
Hi there Madra, Marcus here. Thank you for sending me an email the other day. Clarification on sharing contact details and account suspension has been provided in my response to you. Kindly check my email and feel free to update it if you need further clarification or assistance. Thanks.
This site is horrible. If you're a quality freelancer looking to find jobs, don't go here if you live in the U.S. Most of the jobs here are employers (who clearly don't understand the need for quality) looking to hire people from India, Asia, or the Philippines with 'passable' knowledge of the English language. If you want a job that pays more than $2/hr you have to literally sift through hundreds of crap jobs. Their search functionality is lacking and clearly they didn't care about user experience when building the site. They probably used one of the $2/hour people to build their site. Complete waste of time.
Hi Melissa, thank you for trying out our site and for writing an honest review with the services and site's interface. As of this writing, Freelancer.com has over 11 million users and 6 million projects. I understand that the project budget, you see, is lower than your rates, but note that you can filter the project budget so you can see only those with a budget that is acceptable for you. To do this, simply set your preferred "Average Price" and "Average Hourly Rate." For further clarification, send me an email to marcusc@freelancer.com and I'd be more than glad to assist you. I hope to hear from you as I wish to hear more about your experience and insights on how we can improve our services. Thanks.
STAY away from Freelancer.com - They will do EVERYTHING and ANYTHING to rob you from your money. I made the biggest mistake of awarding a project from their site & the freelancer turned out to be a fraud. Freelancer support has been pathetic with responses we cannot do anything. Hey, you freelancer.com took the money, charged your commission, how can you just limit your liability? You have users listed as "VERIFIED" What does verified mean if you cannot get my money back. It is so better to pay directly with PayPal as they can get your finds back. If you care about your money, do NOT ever register on their site. They will ensure you loose your money & time.
Hello Aura, Marcus of Freelancer.com here. I would like to take a look into your account and see what has happened to the project you have awarded. Please send me an email at marcusc@freelancer.com with your username and project ID in concern. I will wait for your email. Thanks.
Horrible horrible website. A guy first posted a job and I bid on it, after that he says he will pay me only Inr 30 on each article and I was like hell no, I'm not working for you then so he goes on to abuse me, use crass language and I can't block him, nothing. I reported him to Freelancer and his a/c is still active and he keeps posting jobs.
Another a/c got me to work for him and refused to make an initial payment and then he made me write for him and refused to pay for it! He just blocked me off and now there is no way I can take any compensation.
Another freelancer gave me a job, I got charged 10% and then he makes me write one and later says that this was not what we were looking for (without giving me any prior info) and then he offers to pay for the freelance fee and not for the work I did.
My advise, keep away from this website, it's bad news people!
Hi there Nicole,
I understand how frustrating your situation is. Thank you for granting my request to send me an email. I have just responded to it. I look forward to your response so I can further investigate to what has happened to these projects.
Regards,
Marcus
Freelancer.com
Hi Mr Marcusc,
Yes please proceed the *******/-inr to billing department to proceed on Monday but i am getting another mail form freelancer when i request withdrawal to verify my identity when i already verified it successfully and when i am seeing it into my account yzqtech it not showing id verified please correct this error from your system also so that i continue to serve my clients best
Thanks
Hi there injucremedies, Marcus here. I appreciate your time for sending me an email. Thank you for giving me the opportunity to help you resolve your account limitation issue. If there is anything else I can be of help, feel free to update our email thread. I'd be more than glad to assist you. Have a great day.
MY Account is suspended for some reasons and its been 2 weeks that i ddint get any response from them, when even i contact them over chat, i get only one response that they are working and their Bloody Tier 2 team is resolving the issue, I dont know whether they are working on not but they always give false update on the issues. This is really not trust worthy and i didnt notice in any of the other freelance sites.
Hi Manu, Marcus of Freelancer.com here. We regret to hear any inconvenience you had when your account was suspended. The suspension has already been lifted and you may now continue with your transactions. Should you need my assistance, don't hesitate to email me again. Thank you.
F*ck this site. Eaten up my $954 and saying due to security issues. I will make sure all my clients charges back... A^sholes are earning money in these ways. Stop cheating and send ur daughters sisters and moms to whores den and earn money in a better way
Crazy,
I got bills for about 1350eur and I don't know why since the site says my expenses amount to 890.
Furthermore, two weeks ago I had to have a refund for 200$. Never got that money.
Hello Silvio, this is Marcus of Freelancer.com. Please send me an email at marcusc@freelancer.com with your username so I can review your account and see what are the charges. I'll also check with our Billing department the status of your refund request of your $200 funds. I look forward to your email.
EDIT: The freelancer support personnel were very helpful and quickly refunded to me the money that had been charged. I was expecting it to be a pain to get assistance after having read earlier reviews; but i personally cannot fault the support they gave.
I've been using freelancer on and off for a while with no problems. Today though i found that I had been bumped onto a paid membership and my paypal account had already been charged. At no point did I give them permission to do that, and they sent no email to tell me that they'd done it. My first clue was when the money was deducted from my paypal account.
Edit, they got back to me very quickly to offer to refund the charge. I cannot fault their service. The real test will now be whether the money actually makes it back to me.
My issue seems a lot smaller than that of the other reviews that I have read but is no less frustrating. This is a devious tactic which I was lucky to have noticed. I have emailed to ask for my money to be returned, but time will tell. Clearly the fact that this is necessary shows that there is something very wrong about the way that they do business.
Hello Mike, Marcus from Freelancer.com here. Our Payments Department has already processed your refund request last 06/08/2014 at 21:27 EDT. I have sent you an email for the transaction details for your reference. I have also included in my email a clarification on the automatic charges on your PayPal. I hope to hear from you. Thank you.
This website smells like a scam. Employers can post jobs without revealing their true identity. The website does not make employers have payment information on file before they post projects. Workers can start work without employer milestones. Employers are not required to fund the project, once it has been accepted. There are no internal controls! Avoid this website at all costs. Find a reputable website to do freelance work! There is eLance.com and oDesk.com. These sites have integrity.
Hello Brian,
My name is Marcus and I'm from Freelancer.com.
First of all, I would like to thank you for your feedback with our site features.
Since our role as a marketplace is to connect employers and freelancers, we give all users the freedom to decide how they wish to pay or get paid. Note that freelancers have the option to reject a project award if they do not agree with the payment proposal of their employers. Moreover, we always recommend to freelancers to ask their employers to set up an initial payment so they can utilize the Dispute Resolution System should there will be an issue. Employers are also advised to create a Milestone Payment for their freelancers for assurance that there's enough funds to be released after delivering satisfactory output.
We are committed to improve the services we offer to users like you and be assured that what you have just shared will be highly regarded.
I would like to hear more about what you have experienced so we can create a better experience moving forward. Send me an email with your username to marcusc@freelancer.com.
I hope to hear from you.
I had nearly 800 reviews, and suddenly they closed my account, saying the reason was I failed to deliver quality work to client 1 time. Oh yes, 1 time. And I had competed 800 projects with 5 stars.
So what was that? Some new way to scam me Marcus? Is this what you people do?
You people are Einstein? When someone do not even work and get vanished after deadline pass, you people tell, it is solely our decision whom we hire and this is just a venue to work. Am I wrong Marcus?
Is this what you people are doing?
Just see the negative feedbacks here and see how many here. Just see how many here. So don't say here all people are fraud and you people are only the good one.
Even for your checking I gave you my ticket number via which you people sent me message saying, I failed to deliver work that client was expecting and for this my account is closed.
800 reviews I had. 800.
So don't even bother to say sorry. You people destroyed my life without any fault. God will teach you people a lesson. That's for sure.
I verified my account 4 times. So obviously I am not a fraud. So seriously, I don't even know why you people destroyed my life and my family's life.
Don't you people ever think to solve this mistake and to open my account, so again me and my family can feed?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pavlos, Marcus of Freelancer.com here. I regret to hear about how you've felt about the site fees. Note though that all site fees are available in our FAQ page(https://www.freelancer.com/feesandcharges/). Anyhow, we still thank you for sharing your feedback and be assured that we'll take note of this as a reference for improving our site processes. With regard to your project issue, send me an email with your username and project ID. I'll take a look and see what I can do to help you get the deliverable from your awarded freelancer. You can shoot me an email at marcusc@freelancer.com. I will wait for your email.