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FreelancerReviews 5,587

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Germany
1 review
9 helpful votes
Follow Anil B.
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My experience with freelancer has been nightmare. I was awarded project by 4 employers 4 different projects they released the money after work done i put money withdrawal request into my account after 2 days they reversed all money to employer and closed their accounts saying they violated freelancer terms. Now why should i have suffered in this all i worked for them they paid as simple as that.

Please stay away from this fraud and scam website if you want to loss your money you can go for it.

Date of experience: July 2, 2016
Thailand
1 review
6 helpful votes
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When you start in this website deposit projet seller find customer and ask talk skype or another for scam relax without stress, after when ask admin what happen you have answer you are violation rules,? I think freelancer need adapt rules for seller no for customer, if i pay for job i pay in website or another way money stay same for me, but i understand freelancer take care commission that i can accept.

Decoderpro Alias C A Razi / Crea8tive all info in articles i make in facebook

https://www.facebook.com/notes/olivier-wauters/freelancercom-scam/**************

Date of experience: July 1, 2016
GB
1 review
6 helpful votes
Follow Annalisa M.
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Awful experience, the idea per se is nice but the payment system is dodgy, to say the least. It is only easy to make payments, but when you need to be paid, or refunded... well that is something absurd. Not to mention how difficult it is to find a way to contact the customer support!
I am currently waiting to be refunded (already 2 days...) and then I will gladly delete my account.

Date of experience: July 1, 2016
GB
1 review
11 helpful votes
Follow Uju U.
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I have been scammed 3 times on this site. I know it s stupid to keep going back for more after the first or even second, but i concede that i am an idiot, and i let it go because the first times were minor. All i did was a simple job that i didn't get paid for and another that i did, but the money was removed from my account along with my own money. The third time however was so much worse as i worked everyday from 7am to 12 pm for 9 days writing articles for my employer and got paid nothing for it. In fact, i tried to get any form of help from the support after the person obviously closed the project and his account, and i was told in a combination of the most polite and the rudest ways to basically $#*! off and move on from what came up to $1050. Nothing has happened yet and even though i gave them a legal reason, as stated in their own policy, to let me contact the employer myself, i has refused this. I doubt i will ever get my money back, but t least i want everyone to know. GET AWAY FROM FREELANCER! If you are already on, delete your account. If you are thinking of joining, DON'T! Please. You will get scammed and get no help from the customer service. I wish there was a 0 star option, because crap is not enough to describe them. Don't make my stupid mistake. DO NOT USE FREELANCER

Date of experience: July 1, 2016
Pennsylvania
1 review
4 helpful votes
Follow Corey B.
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I'm still using freelancer but very very stand-offish. As a somebody with cancer who loves what he has dedicated his life to which is anything programming. I wrote 2 coding tutorials and replied 3 times as the project stated. The employer talked the whole time up till the last reply the project requested. Then he simply disappeared. He has awesome review 5 stars and i filed dispute 3 years ago. Never heard anything. I sent invoices and messages. Nothing. I mean it's only $50 but it was my first project ever on freelancer. So i stopped using it for a few years just recently got bored and decided to give it another go. I'm going to wait and see how this progresses. The 2 clients 1 of which i am currently working with seem ok. But the one i have which was a 2 hour job which i completed and delivered the application. Tested it and has requested some improvements not in the description of the project. I'll update this review since the employer said about 7am or 8am my time he will get back to me. Still kind of stand offish on top of the fact my first withdraw should have been completed 3 years ago and these reviews kind of made me scared to continue using the site. I wasn't really upset about the $50 but not I am as it seems to be a regular occurrence on this site from these reviews and now i have $155 maybe going to be stuck there for 15 or way more days. Depending on how this goes will make or break me doing business with freelancer anymore. I mean i do freelance work around my area but I wanted to branch out since work is slowing down because not too many ppl in rural pittsburgh need software programming. And i have skills that i do in my freetime just to do. So i figured why not make some extra cash. In short I hope when I return and update this review it is positive and not following suite with the rest of these review.

Date of experience: June 27, 2016
Romania
1 review
10 helpful votes
Follow Roxana N.
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As a freelancer i suggest not using this website to find work. Their only interest is only to take your money, you don't have any kind of protection against their abusive fees and taxes. The fees are enormous for small projects. For example if you take a 15$ project they will receive 5$ fee from the freelancer that took that project and 3$ from the employer + that tax that they take when you add money to their platform. And they have tons of fake projects that bots post.
As an employer you will find in 90% of the cases indians that are very aggressive and copy paste the same offer for every project. Most of them are paid just to make those offers and don't even know what needs to be done on your project.

Don't EVER USE FREELANCER!

Date of experience: June 25, 2016
Thailand
1 review
10 helpful votes
Follow Amy C.
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SCAM!
June 21, 2016

Warning: be very careful with this site- they give you a free membership - and then VOILA! From that day on they have been continuously taking random charges off my credit card and PayPal!
TOTALLY DISHONEST an IMMORAL- I regret the day i ever sign up!
**AVOID*****!

Date of experience: June 21, 2016
Hungary
1 review
2 helpful votes
Follow Andras G.
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The Plusmembership was free for a month, so I tried. I forgot to downgrade it, so they took 12.5 EUR from my paypal. Inmediatelly after, I gone to the site to downgrade to a lot cheaper memberhip package. A month later they took 12.5 EUR again. Basicly I had no activity on the site, most of the jobs are ridiculous, and if not, there are 30 people applying for it. I decided to delete my Freelancer account. I also opened a case on PayPal. I don't find it correct that after deleting membership they still taking my money..

Date of experience: June 10, 2016
Jielyn L. Freelancer Rep
over a year old

Hello Andras. As checked, your account issues have already been addressed through your ticket. If you need further clarification with regard to the deductions on your account, you may always update your ticket so our Team can provide accurate recommendations. Thank you.

New Zealand
1 review
1 helpful vote
Follow Masud A.
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The Freelancer is a hacking site, the administration of this site are involved in hacking the user's money from user's account.If you have added a bank card or account to deposit the money, be ready to be tired of having disputes with them. They will simply steal your money and create milestones to other user's account without your permission so that you submit a dispute to get your money back, and then they will help you in getting back but, they will charge dispute resolution fee and take from your account without your permission. Though none of you are even engage any sort of transaction. This is how they legally structured their unethical money making technique and steal from their users.

I am a victim of this unethical technique of freelancer.com and got tired of them, lost my own deposited money twice and was in need of submitting dispute to whom I did not make the deposit twice, though I got partial amount back as the user's was honest but, I have gone through this sick techniques and its dispute fee.

Date of experience: June 10, 2016
Jielyn L. Freelancer Rep
over a year old

Hello Masud. Please know that this matter has been addressed through your ticket with ID
DBO-339-67781. If you need further clarification, please know that you may always update your ticket with us so our Team can provide accurate recommendations for you. Thank you, and we hope this helps.

GB
1 review
1 helpful vote
Follow Tom c.
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James Dowen is total fraud, he took the money. Then start to delay works. My work was delayed for 4 month initially, and never got complete due to the bad result and ongoing delays. He us different lies to delay project. And his skills and output is very poor. Never delivered anything that was agreed.

Date of experience: June 9, 2016
Jielyn L. Freelancer Rep
over a year old

Hello Tom. We are saddened to know that the project was unsuccessful. However, we hope that we can talk about this so we can provide recommendations and we may also send an email to your freelancer and resolve this matter. If you have time, please do send me an email at savannahg@freelancer.com together with your issue and username. Thank you, and I hope to hear from you really soon.

Australia
1 review
2 helpful votes
Follow Michelle F.
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This is an update of my comments below. I have persevered with this client and am now getting some feedback. I will see how it goes before passing final judgement.

'I'm trying to find out what others think of Freelancer's contests so I searched for reviews and ended up here.

I submitted a partly finished map because I didn't want to spend hours finishing it with the possibility I would not be paid. I commented that I would finish it if I got the job. My submission was one of the best but was rejected without explanation. (It was only a $100 job but I was doing it to get some runs on the board). I would have appreciated some feedback and the possibility of finishing the map once I had the job or do they really expect freelancers to work for nothing?'

Date of experience: May 30, 2016
Jielyn L. Freelancer Rep
over a year old

Hello Michelle. We would like you to know that the success of every project or contest on the site, depends on the users involved and how they communicate with each other. But, if you want, you can always update the ticket you have with us, so the concerned department can provide recommendations. Thank you and we hope this helps.

RU
5 reviews
6 helpful votes
Follow Alla A.
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Used it few times
May 30, 2016

I've used them several times to find and collate some data - I think theiy are good, you can find lots of offers and choose what suits you best

Date of experience: May 29, 2016
Jielyn L. Freelancer Rep
over a year old

Hello Alla. We appreciate your kind words. :) Thank you for using our website.

India
1 review
5 helpful votes
Follow Jss I.
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I have filed a petition against freelancer. I think all of you should sig it and also direct it towards your governments and other regulatory authorities https://www.change.org/p/speou9del-cbi-gov-in-block-freelancer-com-scam?recruiter=*******&utm_source=share_for_starters&utm_medium=copyLink

Date of experience: May 29, 2016
Colorado
1 review
1 helpful vote
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0 if I could
May 28, 2016

Worst customer service experience I have ever had. I referred my friend, issue, referred a client to use that platform problem, 100 trust score, verification problem, my android and webcam resolution isnt good enough. Literally they just took my money for a trail I didnt even want (I tried to cancel) but I gave them benefit of the doubt and tried to make the best of it. HUGE MISTAKE! SHOULDVE Made the reviews. Going to make a blog post and warn people about this scam! NO phone number. Attitude, and ignores the huge issues they cause the people who do the WORK! And the CLIENT! PRobally never going to see my money, or my clients money. STAY AWAY.

Date of experience: May 28, 2016
Jielyn L. Freelancer Rep
over a year old

Hello OJ. We regret to know about this incident. However, be reminded that verification process on the site needs to be followed for the security and protection of every user on the site. In line with this, you may email me at savannahg@freelancer.com so we can talk about this matter and hopefully find a better solution on this. Thank you, and I shall wait for your email.

India
1 review
2 helpful votes
Follow Ashvin M.
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After waiting for a long time to give back to my normal account to get help from freelancer. Freelancer without seeing anything they directly put negative in my account. My account balance is -$2206 USD:(

One of my client which I was working his project via Freelancer. Client checked his bank account and found so many membership charges from freelancer so He put reversal action which membership charge applied. But unfortunately Freelancer put my account in Negative. Where I have completed all project also done by client. So there was no any reason to put my account in negative.

I have asked many times to Freelancer to put my account back to normal But every time they says that they are contact to client. But that is no any reason to put my account in negative. Where I have very small business and grow up slowly slowly where this problem stopped my grow business.

This was happened on 24-Sep-2015 and yet to solve:(

I have very good review and rating in my freelancer account where i was getting more projects but after all stopped:(

I think this Freelancer support are pathetic.

I have to give 0 start but unfortunately not available.

Date of experience: May 23, 2016
Slovakia
1 review
3 helpful votes
Follow Maro W.
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Ok. I wish, this $#*! page will removed one day. They charged me 8 euros when my account was CLOSED. And they said me that it was because after closed account it automatically renew "plus membership" band of tards

Date of experience: May 23, 2016
India
1 review
1 helpful vote
Follow Abhishek R.
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Damn Robber
May 23, 2016

Freelancer always does frauds and full of harassment.

- Takes Unnecessary charges.
- Posts Fake projects in order make your bids wasted. ( Their Earning Policy)
- His commission Deduction First, wether the project is moved onward or not (stopped by the client). They always thinks about money.
- Great deal, fraud in currency conversion. Always makes fraud.
- etc

Today I don't have enough time to write more. I think this is enough for today.
I will write later.

Date of experience: May 23, 2016
India
1 review
1 helpful vote
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My name is sanket kumar iand my id is sanketkumarsing before 18 days i wirked on one project and i get a 900 dollar they r verified my account but after widrawal i have seen after 16 days the r sending me a mail my account is limited and send me a verification link i verify with my id and code and they r accepting it after than they ask me i have know about the employer out of freelance and i said u can check my chat i bid on his project and after compltation he had paid me but they review my account and till date my account is limited and they didnt relese my money and dont send me any mail i think this website is a completly scam thay dont give a money to freelancer after giving the employer so guys i think its a completly scam

Date of experience: May 18, 2016
Pakistan
2 reviews
3 helpful votes
Follow Ahsan A.
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Freelancer is simply Best! Their verification process is slow if they improve that process. Then I must say there is no better platform for freelancers and buyers on the earth than freelancer.com. Also I want to give credit to freelancer representatives on this site are simply awesome! They instantly resolve users issues. So all stars goes to them 5/5.

Thanks Freelancer!

Date of experience: May 18, 2016
Serbia
1 review
4 helpful votes
Follow Milos S.
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If you are freelancer who wants to earn some money or make a living from your work, stay away from this site! There are many others which offer far better services and support than this one! We were working for some for some people from India, we have created for them many functionalities like login, register, payments, redesign... And we had a lot of harassment from their end. They refused to pay in the end because we didn't want to do additional staff for free (which weren't part of the project for which we bided). So we field a dispute hoping that their dispute team would solve this for us. After we have delivered all the evidence that we have created what was asked in project and documented for them, other party (employer) only provided few comments like evidence which were like, font was bigger than it supposed to be, or margin was a bit bigger here...
None of the real evidence was delivered that some of the functionalities weren't working or that code was bad...
In the end we were accused for communicating with employer on skype and they ended dispute in favor for employer.
Freelancer team said it was evident that their work was not approved by the buyer as the final output. Isnt it obvious that if they stick to original posted project we wouldnt have a problem? And that we wouldnt file a dispute?
If they have tested site and code, like they should when they have this kind of situations, they could see what was going on. This very much points to their unprofessional behavior and that someone who was doing it wasnt paying too much of attention while doing it. We were left with 47$ USD, which were released for first milestone. And for other two milestones for which we field a dispute freelancer said that we should get 0.00$.
We were left with nothing for our work, freelancer took their cut from the dispute and from the full price that we should have received, and employer walks away with money and project. If you are missing some bad experience in life, freelancer is the site for you. If not than avoid it!
Look how much negative reviews they have here. It says a lot about them.

Date of experience: May 13, 2016
Jielyn L. Freelancer Rep
over a year old

Hello Milos. Please understand that a thorough investigation was done according to what has been provided on the Disputes page. Our Arbitrators have explained the matter through their verdict. We do not wish you any harm, but proper procedures were done and the results were provided accordingly.