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FreelancerReviews 17,153

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
315
value
274
shipping
181
returns
208
quality
278
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Viet Nam
1 review
0 helpful votes
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Awesome interview whit Chelsea
March 17, 2022

I had a talk with Chelsea, I had about 5-10 minutes to talk. I feel like her as my friend, I can freely share my plans and thoughts with her. And finally we had a great and successful call

Date of experience: March 17, 2022
Pakistan
1 review
0 helpful votes
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Great Service and help via Jamila O., Elle S. And Addison E. Thanks for your help. I'm satisfied.

Date of experience: March 17, 2022
Bangladesh
1 review
0 helpful votes
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Freelancer Verified badge
March 17, 2022

I get back my freelancer verified badge very easily within 24 hours. Very helpful and reliable. Thank you so much.

Date of experience: March 17, 2022
India
1 review
0 helpful votes
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Two of my funds were stuck somewhere, they tracked it and sent it back within an hour. Amazing!

Date of experience: March 17, 2022
Pakistan
1 review
0 helpful votes
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Hand over dispute in contest
March 17, 2022

I want to thank freelancer.com support team. They was connected with me until the issue was solved. Very professional staff. My dispute is solved.

Date of experience: March 17, 2022
GB
1 review
0 helpful votes
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Very good
March 17, 2022

I am very happy with the quality of service that was provided in regards to query related to refund of balance. I was given timely updates by assigned customer service executives on the queries and was provided the resolution I was hoping. Keep up the good work!

Date of experience: March 17, 2022
RU
1 review
0 helpful votes
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Getting the verified badge.
March 17, 2022

I've been called and asked some questions about my experience with the platform in a kind and understandable way. The call was scheduled in advance.
Also the caller (Chelsea V) provided me with some recommendations how to improve my personal profile.

Date of experience: March 17, 2022
AE
1 review
1 helpful vote
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Overall
March 16, 2022

The experience with support division was good and professional, but the project freelancer was horrible i hope that there will be something that you will do to him like the rating, because he had a recommended tag on his name, because he was ignoring my messages and unresponsive, and he was delaying the dispute by responding late or not responding at all. He could just accepted the request of the milestone and leave me be.

Date of experience: March 16, 2022
Chile
1 review
0 helpful votes
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Muy buen servicio, respuestas rápidas y concretas. Superaron mis expectativas.

Date of experience: March 16, 2022
India
1 review
0 helpful votes
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Quick Help
March 16, 2022

He is quick resolve My ticket. I will connect with him if any help from him.

Date of experience: March 16, 2022
Tunisia
1 review
0 helpful votes
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I was on my way to close an old account of mine but I found an issue.
The support team explained it clearly and were responsive that I now will maybe just update that old account and restart the journey.

Date of experience: March 16, 2022
Bangladesh
1 review
0 helpful votes
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Response quickly
March 16, 2022

Really helpful. I got a response from their work very quickly

Date of experience: March 16, 2022
California
1 review
0 helpful votes
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Quick and Spot On Response
March 16, 2022

I wrote an email to customer support after not finding an answer to my question in the Help Center, and I received a reply that sounded like an actual human had read my ticket, not some computer picking out keywords. The reply came in a very reasonable amount of time, and when I responded with my answer to their question the final answer came back within the hour. It was hands down one of the most responsive and spot on for the problem support teams I've ever experienced.

Date of experience: March 16, 2022
India
1 review
0 helpful votes
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Great opportunity and great value
March 16, 2022

Macall was really helpful, she clarified all my doubts regarding the program and the process. She was so patient to answer all my questions. Good job Macall!

Date of experience: March 16, 2022
India
1 review
0 helpful votes
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Great experience
March 15, 2022

It was great discussion, communication was clear and spot on.

Date of experience: March 15, 2022
India
1 review
0 helpful votes
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Thank you Chelsea
March 15, 2022

Chelsea addressed all my queries and helped me appropriate links saving me precious time. Thanks again Chelsea

Date of experience: March 15, 2022
India
1 review
0 helpful votes
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Freelancer staff
March 15, 2022

Very nice and polite staff. I got the badge of verified by freelancer.

Date of experience: March 15, 2022
Canada
1 review
0 helpful votes
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Great support from Support team.
March 15, 2022

I had great experience with the platform and have no complaints about getting help from support team!

Date of experience: March 15, 2022
Texas
1 review
0 helpful votes
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Verified
March 15, 2022

This was just a simple interview to setup the Freelancer Verified badge on my account.

Date of experience: March 15, 2022
Massachusetts
1 review
0 helpful votes
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Decent
March 15, 2022

Very helpful, got what I wanted but there reply times where dreadful, I waited over 24 hours for a reply at times.

Date of experience: March 15, 2022